My experience was quite straightforward, ordered 2 shorts and they arrived promptly and as expected. The quality of the shorts having worn them a few times now is impressive, zip pockets are solid and... See more
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Shorts did not fit, went through the returns process, received code and Evri acknowledged receipt. TCA received returned goods on the 19th July. No refund or email answer since, complete radio silenc... See more
Similar to other reviews below; Returns Portal doesn’t provide return address or returns label, just a pop up message saying it’s been submitted. Zero follow up email as the portal ‘advises’. No repl... See more
Company replied
Ordered 2 pairs of bottoms from TCA the joggers are great quality and warm perfect for the cold weather. The thinner tracksuit bottoms are perfect for training their light and the material is fantasti... See more
Company replied
Company details
Information provided by various external sources
Men and Women's sportswear built for performance. Since 2012, TCA have been creating fitness & gym clothing that fits, performs, lasts, and looks great. Free UK delivery on all orders and 365-day returns.
Contact info
52 Upper Street, N1 0QH, London, United Kingdom
- hello@tca.fit
- tca.fit
2.9
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Could do better…
The thermal top I bought was great, but there are a couple things TCA could do to improve the customer experience.
1. Allowing you to, or having staff on hand, to correct an order after being placed. The size was wrong in my order, I couldn’t correct it and as it was a Friday evening no one was able to help me until Monday, by which time the order had already been dispatched. M&S gives you 30mins to correct an order after being placed, for example.
2. Include a prepaid return label in with your purchase rather than having to go online, download and print one. Our printer doesn’t work so I had to drive across to a family member to print, and then it was a faff to get it to print the correct size.
27 January 2023
Reply from TCA
Hi, thank you for leaving your review! We do apologise for the long delay in replying to your review on Trustpilot.
We love to hear from our customers with honest feedback, both good and bad. We do apologise if you feel disappointed with the services we provide to our customers. If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
Fantastic service
Fantastic service, great products. I love my hoodie, will definitely be purchasing again.
28 December 2022
Unprompted review
Reply from TCA
Hi, thank you for taking the time to leave a review!
We love to hear from our customers with honest feedback, both good and bad. Make sure to stay tuned for new product launches!
If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
Excellent
Great company great customer service excellent fast service excellent quality product very comfortable highly recommended
12 January 2023
Reply from TCA
Hi, thank you for taking the time to leave a review!
We love to hear from our customers with honest feedback, both good and bad. Make sure to stay tuned for new product launches!
If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
Returns Portal Designed To Not Make Returns Possible & Zero Replies
Similar to other reviews below; Returns Portal doesn’t provide return address or returns label, just a pop up message saying it’s been submitted. Zero follow up email as the portal ‘advises’. No replies to emails about this either. They advertise free returns, but in reality you’re forced to keep anything you buy & get zero response & no return details!
12 January 2023
Unprompted review
Reply from TCA
Hi, thank you for leaving your review! We do apologise for the long delay in replying to your review on Trustpilot.
We love to hear from our customers with honest feedback, both good and bad. We do apologise if you feel disappointed with the services we provide to our customers. If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
Perfect sports shorts
Perfect sports shorts with pockets. Very pleased.
22 December 2022
Unprompted review
Reply from TCA
Hi, thank you for taking the time to leave a review!
We love to hear from our customers with honest feedback, both good and bad. Make sure to stay tuned for new product launches!
If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
My sister absolutely loved her half zip top. Only issue with my order was sizing. Tops came up small. Size M & L too small. She is a 12-14. Returned both got XL, its perfect
Tops came on time.
Return procedure efficient.
4 January 2023
Reply from TCA
Hi, thank you for taking the time to leave a review!
We love to hear from our customers with honest feedback, both good and bad. Make sure to stay tuned for new product launches!
If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
I'm really pleased that I have found…
I'm really pleased that I have found TCA Fit! I had a product query which was answered clearly, so I bought two pairs of Rapid Tapered Track Pants. These are much better than the Ronhill Tracksters that I have been buying for years. The TCA Rapid Tapered Track Pants are very well made, feel good on, look great and are well priced.
28 December 2022
Reply from TCA
Hi, thank you for taking the time to leave a review!
We love to hear from our customers with honest feedback, both good and bad. Make sure to stay tuned for new product launches!
If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
Reply from TCA
Hi, thank you for taking the time to leave a review!
We love to hear from our customers with honest feedback, both good and bad. Make sure to stay tuned for new product launches!
If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
All round excellent.! .
Customer service excellent... Thermal vest beautiful and fleecy inside so warm. Very happy
3 January 2023
Reply from TCA
Hi, thank you for taking the time to leave a review!
We love to hear from our customers with honest feedback, both good and bad. Make sure to stay tuned for new product launches!
If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
very communicate customer service
very communicate customer service, reply with care and respect and my order did come in 4 days after been shipped. will definitely shop again
3 January 2023
Reply from TCA
Hi, thank you for taking the time to leave a review!
We love to hear from our customers with honest feedback, both good and bad. Make sure to stay tuned for new product launches!
If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
So good you will think TCA have written this themselves!
My husband and son both wear TCA sportswear but have always bought this from a third party. Never again. I will always order direct from now on.
Competitive pricing, fantastic quality and great to wash there is simply no other sportswear that comes close to the TCA brand.
I write this review as I cannot believe the customer service I have received, simply outstanding in this current climate where resources are stretched and you usually get no response from customer care teams when needing help. This was NOT the case with TCA, particularly from Daniel who deserves to be recognised and rewarded for the constant contact ensuring the matter was resolved and I was happy customer before closing the matter.
After chasing up an order needed in time for a Xmas getaway I was told this would need to be resent due to a system error. This was sent out the same day and received sooner then I expected the original order!
When I released I had ordered the incorrect shorts for my husband I contacted TCA who sent me a free return label and arranged for the correct ones to be dispatched. I was told the colours available in the size I wanted and even sent a link in that email to the page so I could view before selecting.
Nothing more could be done to what could have been a negative review to probably the best review i have written.
Thanks again TCA (and Daniel). One happy customer which will return.
3 January 2023
Unprompted review
Reply from TCA
Hi, thank you for taking the time to leave a review!
We love to hear from our customers with honest feedback, both good and bad. Make sure to stay tuned for new product launches!
If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
Great delivery great products
Ordered 2 pairs of bottoms from TCA the joggers are great quality and warm perfect for the cold weather. The thinner tracksuit bottoms are perfect for training their light and the material is fantastic. I also got some compression shorts there also fantastic quality that match the big brands I would 100% buy from tca again. Great delivery time and awesome products
21 December 2022
Unprompted review
Reply from TCA
Hi, thank you for taking the time to leave a review!
We love to hear from our customers with honest feedback, both good and bad. Make sure to stay tuned for new product launches!
If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
Delivery as stated
Delivery as stated. Can’t review the actual items as they are a Christmas present for a family member
6 December 2022
Reply from TCA
Hi, thank you for taking the time to leave a review!
We love to hear from our customers with honest feedback, both good and bad. Make sure to stay tuned for new product launches!
If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
Reply from TCA
Hi, thank you for taking the time to leave a review!
We love to hear from our customers with honest feedback, both good and bad. Make sure to stay tuned for new product launches!
If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
Only 3star as a Christmas present so no…
Only 3star as a Christmas present so no idea how gift will perform
9 December 2022
Reply from TCA
Hi, thank you for leaving your review! We do apologise for the long delay in replying to your review on Trustpilot.
We love to hear from our customers with honest feedback, both good and bad. Since you left this review, would you have any updates regarding our rating?
If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
Disapointing quality and customer service
Disapointing quality and customer service. I ordered some small thermal leggings. They were too small and not as warm as I was expecting, the fleece lining was very thin and I didn't feel much difference from normal leggings. They offer free returns, which is great, but doing this through their website didn't work, there is a software glitch which makes you unable to process further after a certain point. I took a screen shot showing the problem and contacted customer service. I got an email back saying I could return any time for a year. No label or instructions on how to return free attached. I responded saying I need a prepaid return label. They responded sending me a Yodel courier label, but no instructions on how to organise this! I responded asking for instructions and am waiting. I won't order from them again; they are cheap but the customer service is not good.
7 December 2022
Unprompted review
Reply from TCA
Hi, thank you for leaving your review! We do apologise for the long delay in replying to your review on Trustpilot.
We love to hear from our customers with honest feedback, both good and bad. We do apologise if you feel disappointed with the services we provide to our customers. If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
Good quality and size guide correct
3 December 2022
Reply from TCA
Hi, thank you for taking the time to leave a review!
We love to hear from our customers with honest feedback, both good and bad. Make sure to stay tuned for new product launches!
If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
Love the shorts
2 December 2022
Reply from TCA
Hi, thank you for taking the time to leave a review!
We love to hear from our customers with honest feedback, both good and bad. Make sure to stay tuned for new product launches!
If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
Superb service and communication cheers
2 December 2022
Reply from TCA
Hi, thank you for taking the time to leave a review!
We love to hear from our customers with honest feedback, both good and bad. Make sure to stay tuned for new product launches!
If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
Love TCA sports wear excellent quality…
Love TCA sports wear excellent quality look really smart and regularly get positive comments when I wear it .
1 December 2022
Reply from TCA
Hi, thank you for taking the time to leave a review!
We love to hear from our customers with honest feedback, both good and bad. Make sure to stay tuned for new product launches!
If you would like to discuss what we can do for you in further detail, please email us at hello@tca.fit with your order number and the website you purchased from with additional information regarding the issue. We will endeavour to reply within 24 hours.
Thank you for taking the time to review.
TCA
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