I made a SEPA Instant transfer of 53.95 EUR on April 2nd to Tazapay Canada Corp (Ref: chk_d778gteg0juipkqnk7r0). My bank (Banco Montepio) confirms the funds were settled immediately. Tazapay support... See more
Company replied
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See what reviewers are saying
"Stay away from Tazapay" should be the mantra. This company has terrible processes that lack any sort of transparency. Doesn't matter if you are an individual or business there are so many better opti... See more
Company replied
Tazapay is refusing to process a card refund unless I provide a full bank statement and phone number. Under EU law (GDPR/PSD2), they have no right to this data for a card reversal. They are intentiona... See more
Company replied
They support very well our local payment for some high risk countries such as Brazil, Australia, etc where you have high chargeback ratios…. You should use local payment for those countries instead of... See more
Company details
Written by the company
Tazapay is trusted B2B cross border escrow payment service for SMBs and B2B Marketplaces all over the world
Contact info
7 Temasek Boulevard, #32-01 Suntec Tower 1, 038987, Singapore, Singapore
- askus@tazapay.com
- tazapay.com
1.9
Poor
499 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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thanks for nothing
TRANSACTION NUMBER it does Not Work so the Money ist probably gone
thaks for nothing
28 February 2023
Reply from Tazapay
Hi there,
Upon checking the transaction number provided, the payment for this transaction has already been released to the seller on 1 March 2023. If you have further questions regarding your transaction, please feel free to send us an email at support@tazapay.com.
Great payment between buyer and seller
Great payment between buyer and seller. And offer very competitive rate.
And very 👍 👍 👍
28 February 2023
Reply from Tazapay
Hi there,
We're glad that you find our service very good. Thanks for the continued support.
Reply from Tazapay
Hi there,
Thanks for sharing your positive review. If there is anything we can do to improve our service, please don't hesitate to let us know.
Excellent product and support
I have been using Tazapay for the last 3 months, and it's been amazing! In addition to having reasonable prices, they provide a top-notch support staff. Nilesh is constantly on the ball and prepared to take on any issues or questions I may have. I can't stress this enough; try it!
1 March 2023
Unprompted review
Reply from Tazapay
Hi there,
Thank you for sharing your positive experience with Tazapay! We're delighted to hear that you've found our service amazing and that our pricing is reasonable. It's great to know that Nilesh and our support staff have been able to provide top-notch support and quickly address any issues or questions you may have. We appreciate your recommendation to others to try our service and thank you for your continued support.
Good and reliable Payment Platform for…
Good and reliable Payment Platform for Business!
28 February 2023
Reply from Tazapay
HI William,
Thank you for taking the time to share your experience with us. We're happy to hear that you find our payment platform good and reliable for your business needs. Our team works hard to ensure our platform is reliable and easy to use, so it's great to know that we're meeting your expectations.
Growing Payment service provider in association with IndiaMART for their Indian Business
Easy and affordable payment service provider for our business, as it compete well with US giant PayPal at least when dealing with US clients. We have been introduced by our IndiaMART team.
The biggest problem with Tazapay is that they don’t release the funds on time even after complete documentation.
10 February 2023
Unprompted review
Reply from Tazapay
HI Priyank,
Thank you for taking the time to share your experience with us. We're thrilled to hear that you've found our payment service easy and affordable for your business. It's great to know that we're able to compete with industry giants like PayPal, especially when dealing with US clients. We're also grateful for the introduction from the IndiaMART team.
Thank you for your continued support! If there is anything we can do to improve our service or if you have any questions, please don't hesitate to reach out.
great support and fast shipment
31 January 2023
Reply from Tazapay
Hi there,
We're happy to hear that you found our support team great and that our shipment was fast. Our team strives to provide the best possible support and service to our customers. Thank you for choosing our service, and we look forward to serving you again soon.
Five days for realtime transaction is…
Five days for realtime transaction is too long and not a good customer experience
31 January 2023
Reply from Tazapay
Dear Customer,
We apologize for the delay in processing your transaction and understand that this was not a satisfactory experience for you.
We are constantly working to improve our services and make sure that our customers have a smooth and efficient experience with us. We will take your feedback into consideration and work on reducing the processing time for real-time transactions in the future.
Thank you for your feedback and we hope to have the opportunity to provide you with a better experience in the future.
The customer service is horrible and…
The customer service is horrible and I’m starting to think is company is a scam. They have emailed me 3 times stating I reported something as fraud to my bank 2 months ago! I never reported anything to my back and my account actually shows that the transaction was processed. I received an email for the payment on the day of and got another email days later saying the money was released to the seller. When I responded to their messages I get nothing back but I get same message resent to me again as if I never responded to the first one. I don’t appreciate them trying to get more money from me 2 months later and also accusing me of calling my bank to report as fraud, which I never did! They don’t have a phone number or live chat to contact them only an email which they clearly do not monitor for responses.
4 February 2023
Unprompted review
Reply from Tazapay
Hi Kay,
We apologize for the negative experience you have had with our customer service. It is never our intention to cause frustration or confusion for our customers, and we are sorry that you have been getting repeated messages.
Regarding the issue with your transaction, we would like to investigate further. Could you please provide us with your order number or any additional information that could help us look into this matter?
Also, we are sorry for the inconvenience caused by not having a phone number or live chat for immediate assistance. We will take note of your feedback and consider adding these options in the future.
Excellent product and team
Excellent support. Transparent compliance and paperwork. Team is too good!
31 January 2023
Good service
10 February 2022
Please Don't use this Payment Gateways
Please Don't use this Payment Gateways. This is Fraud Company not Release Payment no provide any Support. This is my Escrow Number : 2208-020062 I try to Connect with them many time but not reply from there. My transaction complete before 5 Months but not release my Payment.
1 February 2023
Unprompted review
Reply from Tazapay
Hi there,
We apologize for falling short in giving you an update in your most recent reach out with us. This transaction raised a few compliance flags and based on our policy we have to hold it for a certain period of time. Please know that your payment is due to be released at the end of this month. Our ops team will also reach out to you regarding this separately.
Again sorry for the inconvenience caused and we're hoping for your kind understanding.
Reply from Tazapay
Thanks for the review!
Where is my code number so that i can…
Where is my code number so that i can use it by rapidgator.
My money is lost.Thanks for nothing.
Murat
31 January 2023
Reply from Tazapay
Hi Murat,
We're currently conducting an investigation regarding this and we'll update our response once we have discovered the root cause of this.
This platform not allow you to cancel …
This platform not allow you to cancel they have only on button renew and after that they don’t ask for confirmation they will charge money u immediately
One time is enough for this platform
31 January 2023
Reply from Tazapay
Hi Paul,
Apologies for the less-than-stellar experience. You can always raise a dispute by informing the merchant or you can also submit through our contact us form or email support@tazapay.com with your transaction number, amount, and information regarding the transaction. We will make sure to investigate thoroughly and take the most objective decision for that case.
Fail - Transfer information to late
The information about the transfer was sent too late to the reseller. It took four days. In this case, I could have made a normal transfer. Why do I need Tazapay?? It would have taken the same amount of time.
31 January 2023
Reply from Tazapay
Hi there,
Since we only received your payment on 1 Feb 2023, therefore the status on the seller's end only got updated on the same date we received your payment. In some cases, payment only gets detected a few days later because of the payment method used in which your case, you paid using bank transfer hence the delay.
Reliability is an issue
Payout was good.
Dashboard was bad (very slow due to our transaction, search was unusable)
Reliability ( if i could give them a -1 i would.)
When I was with them, they were doing a “middleman” service.
They have moved towards digital / ecommerce markets now i believe.
When we started using them it was all great, everything starts went bad when we bring in our transactions. At the time of event, when our transactions is around 3-5 per minutes. Their compliance team blocked us from receiving payments saying it is too much for them and causing their services to go down. It is never enabled back for the region.
So then we gave them another chance and tried on another region, things has gotten worst. There was like 1 fraud case out of like ~1000 transactions. Everytime we received a fraud ( which customers made ) they take down all the payment channels for days and even weeks just for investigation. Imagine having 100 genuine customers and 1 fraudsters causing the whole payment channels to be taken down.
For the second time the same person fraud( which he creates another account) they completely blocked me off all the payment channels.
It was weird as one person can easily take down your services if you are with tazapay.
Overall their staff was friendly, spoken to one of their director before and he was great. If you are a small business and reliability isnt an issue, tazapay is a great platform to go for. Since they offer a short payout time of T+1.
For huge business better to contact their upstream as they are the resellers of Rapyd / stripe / nium / etc.
18 January 2023
Unprompted review
There is no address on the website, no phone
There is no address on the website, no phone number to contact, no call back
2 January 2023
Unprompted review
Reply from Tazapay
Hi there,
You can check our address on this part of our website https://tazapay.com/contactus/, you may also reach out to us by filling the contact us form available on that page.
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