Taylor Walton Reviews 192

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and supportive approach, making complex processes feel seamless. Many highlight the exceptional service received, noting the quick response times and clear communication that kept them informed every step of the way. People frequently mention feeling well-supported and that their needs were understood and addressed effectively. However, some people were dissatisfied with the user experience, mentioning issues with unanswered emails, slow updates, and a perceived lack of urgency. These customers reported that simple queries were often ignored, leading to increased stress and a feeling that they had to repeatedly chase for information. A few reviewers also felt that communication was at times incomplete or confusing, making the process more difficult than anticipated.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Response time

Clients share positive opinions on response times. Many customers praise the prompt and efficient replies to... See more

User experience

Consumers find user experience to be ambiguous. Many customers report a seamless, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to Caroline and her team for a seamless experience while selling my late mother’s home. Special mention to Davinia whose calm, efficient and skilled support was a constant throughout. Also t... See more

Company replied

Rated 5 out of 5 stars

They say moving house is stressful—but not if your lucky enough to be working with Samina & Anne. Honestly, they made the whole legal process feel seamless. Friendly, professional, and genuinely compa... See more

Rated 5 out of 5 stars

I would have no hesitation in recommending Taylor Walton to anyone to act on your behalf in a house sale or purchase. We placed a deposit on a new build in September 2025, selling our house in Hitchin... See more

Company replied

Rated 5 out of 5 stars

We recently sold our house the sale of which turned out to be a long drawn out process. (Through no fault of Taylor Walton) This taught us a lot about how devious some people can be. However the... See more

Company replied


Company details

  1. Law Firm

Written by the company

Taylor Walton are a renowned professional law firm based in Luton, St Albans and Harpenden with services catered for businesses as well as individuals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Taylor Walton a first class Solicitor

We are in our late 70s Taylor Walton made our sale and purchase so easy. Their team were always available, never impatient, always helpful and very professional.
We have no hesitation in recommending them as a Solicitor you can trust.

23 August 2024
Unprompted review
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Reply from Taylor Walton

We're glad to hear your sale and purchase experience was an easy one Paul. Thank you for your review.

Rated 5 out of 5 stars

Conveyancing, power of attorney, probate

We have used Taylor Walton for various services: house conveyancing, power of attorney, probate etc. We have always been very pleased with the service. Courteous staff who have made the sometime difficult decisions and discussions better for the family. A*****

1 August 2024
Unprompted review
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Reply from Taylor Walton

Thank you for your review Steve, we hope to continue working together.

Rated 5 out of 5 stars

Family Solicitor

My parents were clients of Taylor Walton Harpenden, and had their wills and powers of attorney prepared there with Alison Voyce.
My husband and I have also had our wills made by them, and most recently Rachel Giles helped navigate dealing with my mums will, the inheritance tax and probate. I was confident that everything was being dealt with in a timely manner, and she sent regular email updates throughout the process. I would be very happy to recommend Rachel, Alison Voyce and Taylor Walton.

20 August 2024
Unprompted review
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Reply from Taylor Walton

Bethan, we are glad to hear you had a good experience with our Private Client team on numerous occasions. Thank you for leaving a review.

Rated 5 out of 5 stars

Samina Afsar Excellent Lawyer

Samina Afsar, thank you for putting in the extra effort in our conveyancing. I understand that you were given a few weeks to complete all legal work necessary to meet the lenders deadline, wasn’t easy but we truly appreciate your hard work.You are a valuable member of Taylor Walton, and your positive attitude has helped us all continue to feel motivated

19 August 2024
Unprompted review
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Reply from Taylor Walton

Thank you for your lovely review for Samina. We hope to work with you again in the future Neelima.

Rated 5 out of 5 stars

A* service

I have worked with Tom Caterer at Taylor Walton for 7 years across 4 transactions, in addition to their leasehold advisory services. They have provided excellent, diligent, efficient and value-for-money advice and I highly recommend their services.

9 August 2024
Unprompted review
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Reply from Taylor Walton

What a lovely review for Tom, thank you Christopher. We hope to continue working with you in the future.

Rated 5 out of 5 stars

Excellent Residential Services Team…

Excellent Residential Services Team lead by Caroline Hume. Special mention for Grace Welch.

All the help and guidance during this process is much appreciated.

31 July 2024
Unprompted review
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Reply from Taylor Walton

Thank you for this review for Caroline and Grace. We will be sure to share with them both.

Rated 5 out of 5 stars

Business legal services

We have used Taylor Walton for our business legal matters for a number of years and cannot fault their professionalism, efficiency, commitment, and quality. They know their business but also care about their customers. We can recommend them without hesitation.

31 July 2024
Unprompted review
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Reply from Taylor Walton

Thank you for such a lovely review. We hope to continue working with you in the future.

Rated 5 out of 5 stars

Review for Taylor Walton Solicitors 5/5

We recently bought a property in St Albans and used Taylor Walton Solicitors. We couldn't be happier with their service, especially Tom, who was our solicitor.
From making the offer to completing the purchase, everything took just three months. Tom made the process super quick and smooth. He was always on top of things, very responsive, and kept chasing other parties when needed. His experience really showed, and he made everything feel easy and stress-free.

We’re really happy with Taylor Walton Solicitors and highly recommend them. If you need a great solicitor for a property deal, Tom and the team at Taylor Walton are fantastic!

16 July 2024
Unprompted review
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Reply from Taylor Walton

Nadya, thank you for such a wonderful review for Tom. We hope to work with you again in the future.

Rated 5 out of 5 stars

Taylor Walton have been amazing dealing…

Taylor Walton have been amazing dealing with my mums estate after her passing. I would highly recommend them.

18 January 2024
Unprompted review
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Reply from Taylor Walton

Julia, thank you for your review and recommendation following the matter of your mother's estate.

Rated 5 out of 5 stars

Very comfortable with expertise and the…

Very comfortable with expertise and the team .
Just sold our main residence which took much longer than we thought, but clearly down to the other professionals working for our buyers.
TW my go to firm for property transactions.

8 July 2024
Unprompted review
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Reply from Taylor Walton

Thank you for taking the time to leave this lovely review. We're glad to hear we are your go-to firm for property transactions.

Rated 5 out of 5 stars

Flawless experience

Used Taylor Walton as my solicitors for buying my first home. Completed last week and haven't got a bad word to say about them. Super friendly, down to earth and everything clearly explained. Made the process smooth and was reassured throughout. Can't fault their service - excellent!

26 June 2024
Unprompted review
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Reply from Taylor Walton

Thank you for the wonderful review Adam. We hope to work with you again in the future.

Rated 5 out of 5 stars

Highly recommended firm

Highly recommended firm. I have used Taylor Walton recently to manage the conveyancing for the sale and purchase of our new home and the service was outstanding. We had Samina assigned to our case, and she went above and beyond to make sure that all our requests were accomodated. Communication was timely and precise and she was able to come back to any queries very quickly. Outstanding!

18 June 2024
Unprompted review
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Reply from Taylor Walton

Arianna, we’re so glad to hear you had an outstanding service with Samina for the sale and purchase of your home, We hope to work with you again in the future.

Rated 5 out of 5 stars

Excellent service

Rachel guided us through a complicated Probate process with such professionalism and made the whole process stress free. Excellent communication throughout and we are happy to recommend her services to friends and family thank you!

27 June 2024
Unprompted review
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Reply from Taylor Walton

We are so pleased to hear your probate experience was so excellent with Rachel. Thank you for taking the time to leave a review Sarah.

Rated 5 out of 5 stars

First class service and support from…

First class service and support from Tom, Daniel, Phoebe and all at Taylor Walton. Made the whole process of selling my property easy and always felt I was in good hands - many thanks

21 June 2024
Unprompted review
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Reply from Taylor Walton

Thank you for the review Jonathan. We will be sure to pass this on to Tom, Daniel and Phoebe.

Rated 5 out of 5 stars

10/10 service

With quick responses and reassurance throughout, Jan and Caroline at Taylor Walton made the whole process of purchasing a house much simpler. Very grateful and highly recommend.

14 June 2024
Unprompted review
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Reply from Taylor Walton

Thank you for your review Rachael. We will be sure to share this with Caroline and Jan.

Rated 5 out of 5 stars

Excellent service

Excellent service. Attentive and delivered exactly what I needed.

7 June 2024
Unprompted review
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Reply from Taylor Walton

Thank you for taking the time to leave us a review Andy, we hope to work with you again in the future.

Rated 1 out of 5 stars

Dreadful experience at the hands of…

Dreadful experience at the hands of this company for my divorce. I am a reasonable person and would not leave a review like this if I didn't feel it was warranted but want to warn people the way they operate nearly drove me to a breakdown. Weeks will pass when you want critical updates but they will ignore emails and the only time they proactively contact you is for another bill which come thick and fast and in my eyes do not always equate to work done. I consider myself a seriously resilient person but this company provided me with the worse and costliest service I have ever had the misfortune to use and plunged me to the brink of a breakdown.

5 June 2024
Unprompted review
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Reply from Taylor Walton

Jim, thank you for your review. We are of course disappointed to note the contents and welcome the opportunity to discuss the same with you. Please contact us at: taylorwaltonsolicitors@taylorwalton.co.uk

Rated 5 out of 5 stars

Tricia Moxey

Tricia Moxey, superb. Gets back to you in good time, and got on with the work needed at a fantastic pace, even out of hours. I would recommend her to anyone, as I would her assistant, Dawn Dagger. Both incredibly professional, not to mention lovely people too. 5 stars.

24 May 2024
Unprompted review
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Reply from Taylor Walton

Thank you for the wonderful review Daniel. We’re please to hear you had such a superb experience with both Tricia and Dawn.

Rated 5 out of 5 stars

I am absolutely delighted to write this review for Taylor Walton

I am absolutely delighted to write this review for Peter Kouwenberg from Taylor Walton, who provided exceptional legal assistance in creating the documents for my company. Peter’s expertise and dedication made the entire process remarkably smooth and straightforward.
From our very first meeting, Peter exhibited outstanding communication skills, ensuring that I fully understood every step of the process. He was always available to answer my questions, providing clear and concise explanations that made complex legal concepts easy to grasp.
What truly sets Peter apart is his commitment to timeliness and efficiency. He consistently met every deadline, delivering high-quality work right on schedule. This reliability was incredibly reassuring and allowed me to focus on other aspects of my business without any worries.
In addition to his professional competence, Peter’s personable approach made working with him a pleasure. His ability to combine technical knowledge with a friendly demeanor created a positive and productive working relationship.
I wholeheartedly recommend Peter Kouwenberg for anyone seeking top-notch legal services. His exceptional skills, coupled with his dedication and professionalism, make him an invaluable asset to any business.
Thank you, Peter, for your excellent work and support in bringing my company to life!

22 May 2024
Unprompted review
Taylor Walton logo

Reply from Taylor Walton

Thank you for this wonderful review for Peter. We are pleased to hear your experience was so exceptional, we will be sure to pass this on.

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