Taylor Lucas Partnership Reviews 

745
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and friendly approach, making complex processes easy to understand and navigate. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and clear explanations provided. The overall service and product delivery are described as excellent, offering a seamless, efficient, and stress-free user experience from start to finish. Reviewers also noted the absence of pressure to purchase additional services, contributing to a positive experience. People felt listened to and well-advised, finding the entire process straightforward and reassuring, which made daunting tasks much easier.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, efficient, and... See more

User experience

Customers had positive experiences with user experience, finding the process of getting a will much easier... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear, friendly, and... See more

Product

Clients share positive opinions on product, highlighting that they received exactly what they wanted without... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used the will writing service after a referral was sent to us from a family member. I'm really happy and pleased with the service provided by Charlotte. She went though the whole process and explai... See more

Rated 5 out of 5 stars

I used the free will writing service through my employer. Charlotte Rawlinson was my advisor and she was very knowledgeable, professional and explained the process as we went along. I felt listened to... See more

Rated 5 out of 5 stars

Erin was lovely and professional and helped make this process super clear. All my questions were answered, and I cannot recommend their approach enough. This subject can be bewildering and of a sensit... See more

Rated 5 out of 5 stars

Not normally one to write reviews but I wanted to thank you for the excellent service i received in preparing my will. The process was clear and handled with great care throughout. These decis... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

The Taylor Lucas Partnership are experienced specialists in Estate Planning from Wills & Trusts to Lasting Powers of Attorney. Providing the ultimate customer experience is our driver.


Contact info

5.0

Excellent

TrustScore 5 out of 5

745 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(745)

301 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Tonight I spoke with Charlotte who was very thorough and explained everything in great detail. I would 100% recommend

20 January 2026
Unprompted review
Rated 5 out of 5 stars

I’ve just completed my will and my…

I’ve just completed my will and my advisor Lottie was amazing, she was very knowledgeable, kind and compassionate in such a tricky subject. Lottie took the time to explain everything and was happy to answer any questions or concerns we had. I would highly recommend her to guide you through this process.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Informative

Flexible with appointments. Reminders sent for the appointment. Information sent prior to appointment. Amanda was very helpful, explained everything throughly and very easy to talk to. We would definitely recommend Taylor Lucas.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Will, LPA & Trust

A very good, professional and prompt service to date. Thomas was very personable and knowledgeable and explained everything a level of understanding for us. We wouldn't hesitate too recommend Thomas.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy service to use

Easy service to use
The process was made very easy with Erin Robinson being incredibly patient, professional and helpful, answering every question I had and walking me through the process

15 January 2026
Unprompted review
Rated 5 out of 5 stars

We have been very impressed with the…

We have been very impressed with the process for arranging our Will with Taylor Lucas Partnership.

Amanda, our advisor was very professional, extremely knowledgeable, and put us both completely at ease. It was a seamless process from start to finish.

We would highly recommend Taylor Lucas Partnership, and especially Amanda.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient, professional, quality service

What a wonderful and easy service to use. From my initial phone call to my video teams call with Jasmine. The entire process has been so easy. Everything was very efficient and explained easily whilst on call. With amendments made through screen sharing. Jasmine was wonderful at putting me at ease. Thank you.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Free, friendly and professional

I had a free will through work and so I wasn’t sure what to expect but I was pleasantly surprised by the comprehensive, knowledgeable and friendly advice, prompt service and very friendly Erin. I also took the opportunity to take out LPA’s having recently lost my mother to dementia and knowing how vital these are. Again Erin made the experience pleasant and fun but also professional. I will be referring my friends.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

will writing service

I used the will writing service as it's an employee benefit where I work. I'm really pleased with the service, which was quick and efficient. Thomas Gilman talked us through our options and explained everything really clearly and we didn't feel like we were being pressured into anything. Would highly recommend.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Amanda was really helpful

Amanda was really helpful. She talked us through the will writing process and made us aware of so many things we had not considered before. Like many people writing a will has been on our ‘to do’ list for a long time and it was much easier than we had envisaged! Thank you

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Lottie was excellent throughout the whole will writing process. She answered all my questions and explained everything clearly. The team are so friendly and professional. Highly recommend using Taylor Lucas.

18 December 2025
Unprompted review

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