TaxSlayer Reviews 31,390

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,436 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its quality and ease of use, often highlighting how simple it makes the tax filing process. Many appreciate the user-friendly interface, embedded instructions, and the ability to carry over information from previous years, making the experience efficient and stress-free. People also frequently mention the excellent service and quick IRS acceptance. However, some people were dissatisfied with the pricing, feeling it was too high or that the cost increased unexpectedly from previous years. A few reviewers also found certain sections of the program confusing or difficult to navigate, and some experienced issues with features like uploading investment accounts or printing PDFs.

What people talk about most

User experience

Consumers generally find the user experience to be positive, highlighting its ease of use, intuitive design,... See more

Price

Reviewers mention ambiguous feedback about price. While some customers found the pricing to be a good value,... See more

Service

Reviewers highlight ambiguous aspects of service, with some praising its speed and ease, even for complicated... See more

Website

People report ambiguous experiences with the website. Many reviewers found the website easy to use, with some... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The premium package was great. It would be nice if it remembered your previous deductions from last year. Instead of asking what form do you want, it should ask you. I also didn't appreciate being hi... See more

Rated 4 out of 5 stars

For the most part the program is pretty self explanatory but not completely. I elected to have TaxSlayer guide me to the forms required but some sections weren't as clear as others. I will use it agai... See more

Company replied

Rated 4 out of 5 stars

Very easy to use. Set up from previous year entry - then edit for current year totals. All preliminary information carried over so don't have to reenter. Categories set up and all that was needed t... See more

Company replied

Rated 4 out of 5 stars

I have been using Taxslayer for twenty years. It's always been easy and user friendly. In recent years though, I have become concerned with the cost. It's much too high - this year it cost me over $1... See more


Company details

  1. Tax Preparation Software
  2. Financial Consultant

About TaxSlayer

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TaxSlayer is an easy-to-use online tax filing platform with unlimited support at a fraction of the cost of the competition. Trusted for over 50 years, the Augusta-based tech company successfully completed more than 11 million federal and state e-filed tax returns in 2023 and processed $20 billion in refunds.

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4.2

Great

TrustScore 4 out of 5

31K reviews

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Rated 5 out of 5 stars

I have used this software for a few…

I have used this software for a few years now. I am always satisfied with the price, and the guided path when doing my taxes online. I love having the feature of the assistant at the top of my fingers in case of a question arises, it's quick response helps me get through it quickly and accurately. I will definitely refer my friends and family and lbe sure to let them know how easy it is and how efficient your software is. Very very satisfied. Thank you Taxslayer !

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Piece of cake

It was so easy but I did however get confused about this insurance form stuff we have to have now. Once I got it to walk me thru t was a piece of cake

16 April 2026
Rated 5 out of 5 stars

easy

First, it was stress-free. You guys made it easy and simple to do it yourself with the necessary documents. I will do TaxSlayer
next year. Thanks for your professionalism.

13 April 2026
Rated 2 out of 5 stars

For expats like me

1.For expats like me, w permanent residence abroad, this app was ANNOYING! I suggest it be revised in EVERY place that asks for an address and a phone number (which I no longer have in the U.S.)
2. Also, it did not even allow me to select the "start FREE" product and insisted on "Classic".
3.Even though their customer service was quick to respond, they clearly ignored the fact that they advertise a promo code, which I qualified for,and was told twice, I didn't!

3 April 2026
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Reply from TaxSlayer

Thank you for taking the time to share this feedback. We’re sorry you did not have the typical TaxSlayer experience, and we’re committed to providing you with a better experience in the future.

Rated 3 out of 5 stars

Text layer was OK if you experienced…

Text layer was OK if you experienced problems I need help you don’t have the access to help but ask questions unless you upgrade and pay your higher fee if you have any problems using their system, it should be free for them to give you an explanation of what’s wrong and how to fix it

13 April 2026
Rated 1 out of 5 stars

Really expensive for nothing special

Really expensive for nothing special. Paying to do your taxes to pay more taxes is a cruel joke.

19 April 2026
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Reply from TaxSlayer

We are sorry our product did not meet your expectations this year. We aim to be the best value and service in the online tax preparation industry. We look forward to serving you better in the future.

Rated 5 out of 5 stars

Ease of use and reliability.

Ease of access. Ease of use. Thoroughness. Constant communication with the site user. I’ve used TaxSlayer for the past few years and have been very impressed with the quality and ease of use and reliability.

13 April 2026
Rated 5 out of 5 stars

Free file for federal AND Maryland…

Free file for federal AND Maryland state. Most other companies that I researched did not have free state returns for MD, even when planning to use free file. The process to create an account and file from start to finish was extremely quick. I waited until April 15th at 9pm to file (yikes!), and I finished filing in about 15 minute from the time I created my account. My federal and state return was accepted the same night. Also, there was no sneaky up charges or confusing pop-ups, which really helped.

15 April 2026

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