The Taxi Insurer Reviews 

4,083
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 606 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being polite, professional, and extremely helpful throughout the entire insurance renewal process. People also deeply appreciate the competitive prices, clear explanations, and overall smooth user experience when arranging their policies. Though some reviewers noted that costs and renewal premiums can occasionally increase over time, others mentioned minor inconveniences when trying to reach someone by phone. Additionally, a small group of people felt that phone calls could sometimes involve background noise or slight delays before finally speaking with an available advisor.

What people talk about most

Staff

Consumers find staff to be positive, professional, and exceptionally helpful throughout the entire process.... See more

Service

People report high satisfaction with the service, highlighting professional, helpful, and friendly staff... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful... See more

Price

Reviewers mention positive feedback about price, noting that quotes consistently beat competitors and... See more

User experience

Customers had positive experiences with user experience, finding the overall process simple, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have now renewed for the third time with this Insurance company. When I was starting out New in private hire my Insurance quotes were really high and through an online forum I got their number and t... See more

Company replied

Rated 5 out of 5 stars

Jenny was brilliant really helpful this was stress free so straightforward and easy and Jenny got me a great price too. I usually dread this every year as always majorly stressful and hard work but ca... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Ian Newey highly enough. From the first conversation, it was clear he knows the taxi insurance market inside out. He took the time to understand my situation and found me a policy... See more

Company replied

Rated 5 out of 5 stars

It’s a difficult time for self employed small businesses. Margins are tight and the future is uncertain. Costs are constantly increasing! Such a relief to have a dedicated broker fighting in you... See more

Company replied


Company details

  1. Investment Service

About The Taxi Insurer

Information provided by various external sources

For taxi drivers, a taxi is much more than just a vehicle. It’s their livelihood. That’s why it deserves to be protected with specialist taxi insurance.

If you’ve been looking into options for insuring your taxi, you have probably seen that taxi insurance premiums are often quite high due to the nature of a taxi driver’s work. But we can help you find a taxi policy that matches your needs and budget.

It is important to note that different types of vehicles will require different policies. We can arrange taxi insurance in many different variants. We work with a panel of insurers who can provide you with insured only policies or named driver policies. You’ll have a broad array of choices in front of you depending on whether you are looking to buy an individual cover or insurance for your entire taxi fleet.

The Taxi Insurer


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,083)

560 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always doing it well staff very good at…

Always doing it well staff very good at what they do and do it so good

19 June 2026
The Taxi Insurer logo

Reply from The Taxi Insurer

Thank you so much for your kind words and positive feedback. We're delighted to hear that our team has provided you with excellent service.

If there is anything else we can assist you with regarding your policy, please don’t hesitate to get in touch.

Kind regards,

Darren @ Taxi Insurer

Rated 5 out of 5 stars

Very good informative

Very good informative

16 June 2026
The Taxi Insurer logo

Reply from The Taxi Insurer

Thank you for your kind feedback. We're glad to hear you found our service very good and informative. If you have any further questions or need assistance with your policy, please don't hesitate to reach out.

Kind regards,

Darren @ Taxi Insurer

Rated 5 out of 5 stars

Thank you for the great service

Thank you for the great service

17 June 2026
The Taxi Insurer logo

Reply from The Taxi Insurer

Thank you very much for your kind words. We're delighted to hear that you are happy with the service provided. If you have any further questions or need assistance, please don't hesitate to reach out.

Kind regards,

Darren @ Taxi Insurer

Rated 5 out of 5 stars

Top service

Top service. Jessica Barker been really helpful. I hope she gets a pay rise. 😀

16 June 2026
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Reply from The Taxi Insurer

Thank you so much for your kind words and positive feedback! We're thrilled to hear that Jessica Barker provided you with excellent service. I'll be sure to pass your compliments along to her—she truly deserves it. We appreciate your support and hope to continue assisting you in the future.

Kind regards,

Darren @ Taxi Insurer

Rated 5 out of 5 stars

Excellent service

Excellent service, great experience and brilliant taxi insurance rates as compared to others

16 June 2026
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Reply from The Taxi Insurer

Thank you very much for your kind words and positive feedback about your experience. We are delighted to hear that you found our service excellent and appreciated the competitive taxi insurance rates we offered.

Your satisfaction is very important to us, and we look forward to continuing to provide you with great service in the future.

If you have any further questions or need assistance, please don't hesitate to get in touch.

Kind regards,

Darren @ Taxi Insurer

Rated 5 out of 5 stars

Kay was very informative and…

Kay was very informative and knowledgeable

15 June 2026
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Reply from The Taxi Insurer

Thank you very much for your kind words. We're delighted to hear that Kay was informative and knowledgeable during your interaction.

If you have any further questions or need assistance with your policy, please don't hesitate to reach out.

Kind regards,

Darren @ Taxi Insurer

Rated 5 out of 5 stars
The Taxi Insurer logo

Reply from The Taxi Insurer

Thank you very much for your kind words and positive feedback. We're delighted to hear that you are very happy with our service, we always strive to provide excellent support to our customers, and it's wonderful to know we met your expectations.

If you need any further assistance with your policy or anything else, please don't hesitate to get in touch.

Kind regards,

Darren @ Taxi Insurer

Rated 4 out of 5 stars

Excellent 👍 service and quick response

Excellent 👍 service and quick response

12 June 2026
The Taxi Insurer logo

Reply from The Taxi Insurer

Thank you very much for your kind words and positive feedback! We’re delighted to hear you had an excellent experience with our service and quick response.

If you need any further assistance or have any questions regarding your policy, please don’t hesitate to get in touch.

Kind regards,

Darren @ Taxi Insurer

Rated 5 out of 5 stars

It’s good service

It’s good service
Thanks so much

12 June 2026
The Taxi Insurer logo

Reply from The Taxi Insurer

Thank you very much for your kind words. We're delighted to hear that you are happy with our service. If you need any further assistance with your policy or have any questions, please don't hesitate to reach out.

Kind regards,

Darren @ Taxi Insurer

Rated 5 out of 5 stars
The Taxi Insurer logo

Reply from The Taxi Insurer

Thank you very much for your kind words. We're delighted to hear that you found our insurance services very good and trustworthy.

If you ever need any assistance or have questions about your policy, please feel free to reach out to us.

Kind regards,

Darren @ Taxi Insurer

Rated 5 out of 5 stars
The Taxi Insurer logo

Reply from The Taxi Insurer

Thank you very much for your kind words. We’re delighted to hear that you’re pleased with our customer service, we always strive to provide the best support to our customers.

If there is anything else we can assist you with, please don’t hesitate to get in touch.

Kind regards,

Darren @ Taxi Insurer

Rated 1 out of 5 stars

Not helpful

Not helpful

10 June 2026
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Reply from The Taxi Insurer

Thank you for your feedback. I’m sorry to hear that you found our assistance not helpful. We strive to provide the best service, and I would like to understand more about your concerns so that we can resolve them promptly.

If you would like to discuss your concerns further, please do not hesitate to contact us.

Kind regards,

Michelle @ Taxi Insurer

Rated 5 out of 5 stars

Excellent service

Excellent service

9 June 2026
The Taxi Insurer logo

Reply from The Taxi Insurer

Thank you very much for your kind words and positive feedback regarding our service. We're delighted to hear you had an excellent experience.

If you ever need any further assistance, please don't hesitate to get in touch.

Kind regards,

Darren @ Taxi Insurer

Rated 5 out of 5 stars
The Taxi Insurer logo

Reply from The Taxi Insurer

Thank you very much for your kind words. We're delighted to hear that you found our service very helpful and satisfactory. If you ever need any further assistance with your policy, please don't hesitate to reach out.

Kind regards,

Darren @ Taxi Insurer

Rated 5 out of 5 stars

It’s very good service

It’s very good service

11 June 2026
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Reply from The Taxi Insurer

Thank you very much for your kind words. We’re delighted to hear that you’re happy with our service. If you have any questions or need further assistance with your policy, please don’t hesitate to get in touch.

Kind regards,

Darren @ Taxi Insurer

Rated 5 out of 5 stars

Professional service ✅️

Friendly staff, amazing professional skills, great and helpful communication, recommending 💯💯💯

11 June 2026
The Taxi Insurer logo

Reply from The Taxi Insurer

Thank you so much for your kind words and positive feedback! We're thrilled to hear that our team provided friendly, professional, and helpful service. Your recommendation means a lot to us.

If you ever need assistance with your policy or anything else, please don't hesitate to reach out.

Kind regards,

Darren @ Taxi Insurer

Rated 5 out of 5 stars

Satisfied

The renewal was easy and efficient. Thanks.

10 June 2026
The Taxi Insurer logo

Reply from The Taxi Insurer

Thank you for your kind feedback. We're delighted to hear that your renewal process was easy and efficient.

If you need any further assistance with your policy, please don't hesitate to reach out.

Kind regards,

Darren @ Taxi Insurer

Rated 4 out of 5 stars

This company is fantastic they answer…

This company is fantastic they answer the phone call very quickly don't put you on hold for long time they the quote they they given me was very reasonable recommended if you want taxi insurance

8 June 2026
The Taxi Insurer logo

Reply from The Taxi Insurer

Thank you so much for your kind words and positive feedback! We're thrilled to hear that our team was able to assist you quickly and provide a reasonable quote.

Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out.

Kind regards,

Darren @ Taxi Insurer

Rated 5 out of 5 stars

Very good service excellent price 👍

Very good service excellent price 👍

9 June 2026
The Taxi Insurer logo

Reply from The Taxi Insurer

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service and that you’re happy with the price. Your feedback means a lot to us.

If you ever need any assistance in the future, please don't hesitate to get in touch.

Kind regards,

Darren @ Taxi Insurer

Rated 5 out of 5 stars

Taxi

Great service

9 June 2026
The Taxi Insurer logo

Reply from The Taxi Insurer

Thank you very much for your kind words and positive feedback. We're delighted to hear you had a great experience.

If you need any further assistance with your Lancaster Ins, please don't hesitate to reach out.

Kind regards,

Darren @ Taxi Insurer

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