Taxfix España (anteriormente TaxScouts) Reviews 

1,195
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

If your taxes are not straightforward because you are a freelancer, run a business, or have investments in stocks or crypto, this service makes it so easy. My consultant, Borja Torea, is a nice, effic... See more

Company replied

Rated 4 out of 5 stars

2 years ago, having a gestor meant sending an email with invoices and receipts attached. Simple. Now things take more time because I'm uploading everything to a platform and having to check it. Bu... See more

Company replied

Rated 4 out of 5 stars

Once I got put through to the second account advisor it was brilliant. Estuve was excellent, he communicated quickly and clearly and sorted everything very well. It took some time and a lot of stress... See more

Company replied

Rated 5 out of 5 stars

I've been working with TaxFix for over two years, and their service has been incredible. From helping me set up the company to going above and beyond when I had so many questions, Susana Carvayal Arae... See more

Company replied

4.1

Great

TrustScore 4 out of 5

1K reviews

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4.1

All reviews

(1,195)

517 reviews in the last 12 months

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Rated 1 out of 5 stars

Not knowledgeable, expensive & bad at helping

I am an expat, I came to Spain and needed to be self employed so I used Taxscouts, I took the most expensive membership.. Which says "your accountant will help you save money"
-> big mistake
My Accountant didn't tell me how to get back restaurant expenses, so I added all tickets and at the end of the quarter he told me that I couldn't add those restaurant tickets as expenses because I should have ask the restaurants for a bill with my name, Nie and address. -> I asked and he never said so, it's only when it was too late that he told me.

Another issue is that, my accountant didn't tell me that I can add the Social Security as expenses. It is me that asked since I read it online, but it was too late because the quarter have passed.

So I am paying Taxscouts but at the end I only ended up paying more taxes since the accountant is not helping me at all. Should I know that I need to ask a bill with my name & address on it? Should I know that the social security can be added as expenses?
If yes, why do I pay Taxscouts then?

Also, they are not supporting USD $, only Euro. Another issue is that my accountant didn't look at the Currency of one of my expenses and added 25000€ instead of 25000Naira which was 50€. I had to tell him that the invoice was not in Euro (it was specified everywhere on the invoice).

I will stop my membership and go with another accounting agency which I will pay only for the month I need them to do the accounting for me (1 per quarter).

31 January 2023
Unprompted review
Rated 1 out of 5 stars

Bad service

The tax advisor didn't response to my messages. The chat says it takes 24hours to respond, but I am already waiting more than a week. I want my money back!

15 August 2022
Unprompted review
Taxfix España (anteriormente TaxScouts) logo

Reply from Taxfix España (anteriormente TaxScouts)

Hello, Adam!

First things first — we’re sorry for any inconvenience we may have caused you. At TaxScouts, we strive to meet our 24-hour response time, even over the weekend.

That’s why we would like to check what actually happened. Please could you send an e-mail with your details to alex@taxscouts.com?

Thanks in advance, we hope you can help us do better in the future 😊

Rated 5 out of 5 stars

Great, easy-to-use product

Great, easy-to-use product with really good customer service.

A special thanks to Adrián Amorós Manzano. He's my customer case manager and could not be more helpful and quick at responding. It's because of him my experience with TaxScouts has been so good!

Overall, it's decent value for money and takes a lot of stress out of your life.

20 July 2022
Unprompted review
Rated 3 out of 5 stars

Overall good

I was very happy at the beginning and my advisor was very quick to get back to me. Then before submitting my declaration they took a few days (more than the 48 hours it says) to get back to me. They apologised which meant it was rushed at the end. I didn't fully understand everything I had to do as I'm not from Spain and I should have mentioned that at the beginning. Overall, I would recommend this service but if your declaration is more complicated perhaps not as you cannot call if you have a doubt, this is an extra cost.

10 July 2022
Rated 5 out of 5 stars

Perfect!

I needed help with my tax return documents. I didn't expect to find any help during the weekend and was ready to wait until Monday but surprisingly enough I was matched with Borja Torea, who answered all of my questions in a very efficient manner and did an outstanding job at explaining complex issues in a very comprehensible way. I'm really happy about the outcome and will certainly hire TaxScouts again next year!

26 June 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

The lady who worked in customer service (Juncal) via the chat was so helpful, patient and friendly. Jaime was also very quick and efficient. Thank you TaxScouts!

20 May 2022
Rated 5 out of 5 stars

Excellent service.

Leave this review on Trust Pilot

We contacted Tax Scouts for a tax consultation and were quickly matched with Lilian Skinner. The whole process was extremely easy to navigate and it was quick to provide any information needed. We were able to outline our queries in advance so Lilian could prepare relevant information. Lilian was evidently well prepared for the consultation and was able to fully address all of our questions. Her advice was thorough and she is clearly very knowledgeable in her field. The notes from the consultation were very detailed and accurately reflected the conversation. We will be proceeding to use her services again via Tax Scouts and would highly recommend.

14 April 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Great company. So helpful getting me set up as an autónomo. Any questions get answered quickly and concisely. Highly recommended!

28 January 2022
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