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See what reviewers are saying

Rated 1 out of 5 stars

Hi my name is Mariyan Parushev and I want to complained about this very unprofessional and lies company which is a call Taxback So I scrolled in the internet and I see they advertise which say... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I am very pleased with the tax refund I received this year through Taxback Ireland. Even with the recent changes Revenue made to the overall process, using Taxback's services made everything st... See more

Rated 5 out of 5 stars

Lisa has helped my husband and I with our tax returns over the years. We recently put a friend in touch with her and he experienced the same excellent service. We find Taxback.com super efficient in a... See more

Company replied

Rated 5 out of 5 stars

I have been working with Lisa for the last few years and she was always very professional and helpful. I will continue to cooperate with her as she is always trying to help making sure your Tax is r... See more

Company replied

Company details

  1. Tax Advisor

Written by the company

No one should overpay tax! Many people pay too much tax because they don’t understand their entitlements. Our ISO 9001 certified team of tax experts are dedicated to helping you file fully compliant returns and ensuring you claim back any overpaid tax, guaranteeing peace of mind and more money in your pocket. With 20+ years of experience and over 1 million taxes filed, our team will respond to your queries promptly with the same professionalism and integrity we use to do your taxes.


Contact info

3.2

Average

TrustScore 3 out of 5

996 reviews

5-star
4-star
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1-star

Replied to 56% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great service

This is my third year with Nina V of taxback.com
Very Happy with service
When I did need to speak to Nina she returned my call and was able to answer my query

8 August 2024
Unprompted review
Rated 1 out of 5 stars

I wish i read the reviews before…

I wish i read the reviews before exploring the site. I created an account and was filling the information, did not even finish the application and they just filled a tax return on my name with all the wrong information because i did not add anything like expenses or what ever. Its scary how they can do that

8 August 2024
Unprompted review
Taxback logo

Reply from Taxback

Hi Ardit,
Thanks so much for taking the time to share your experience with us.
We can do this because I can see here you read and accepted the terms and conditions of the service and the authorisation terms and electronically signed authorisation of us as your tax agent.
We contacted you three times to add your credits etc. We then calculated a refund for you, and advised you of the amount and that we were filing your claim. Only after this stage did you contact us and let us know you did not wish to proceed.
I confirm we are now deregistered as your tax agent.
Please let me know if there is anything else you need clarification on. All the best, The Taxback Team

Rated 5 out of 5 stars

Great for working holiday visa workers

Been using TaxBack for a few years as I have been on working holidays in different countries. They make everything much easier, I like just sending them my documents and then not having to worry. Very helpful, and great communication

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent!

I really appreciate the work you have done, the whole process from the beginning was super! Excellent communication and very helpful customer service! Well done!

25 July 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

My experience with this company was far from satisfactory. They charge exorbitant fees, taking 20% of your tax return plus additional costs like processing and transfer fees. The process is extremely slow, largely due to their lack of organization. They request a huge amount of documents, some of which need to be sent to their main office in Ireland, incurring further costs.

To make matters worse, they ask for certain documents at various stages rather than at the beginning, causing unnecessary delays and additional expenses. The cumulative fees are staggering. The only redeeming quality is their responsiveness via email or chat, but that alone doesn’t justify using their service.

I strongly recommend finding another company for your tax return needs or handling it yourself, which would be faster and free of charge.

24 July 2024
Unprompted review
Rated 1 out of 5 stars

I'm sure you can find a better service…

I'm sure you can find a better service out there.
Very disappointing. I worked with the Irish team. They are very slow in replying your messages (it takes days or weeks) and generally a very poor experience. They told me about 3 months ago that I could get tax returns. Since then never heard back from them. Now revenue is asking me to pay a lot of money as result of them filing the wrong statement of liability. It's ridiculous!

2 July 2024
Unprompted review
Taxback logo

Reply from Taxback

Hi Rick, Thank you so much for taking the time to share your experience with us. I am sorry to hear about the delay with your application, I have sent a request for more information and as soon as you share this I will have a team member look into your case. All the best, The Taxback Team

Rated 5 out of 5 stars

Very efficient and hassle free

Very efficient and hassle free. Great communications - they always provide updates and reply to queries promptly. Definitely recommended. Got a very significant tax rebate for me.

12 June 2024
Unprompted review

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