Premium brewing set ordered 19th July 2026. After 3 uses the teapot lid doesn't fully close causing the tea not to steep well. Contacted company who have responded "handmade glass tolerances are not a... See more
Company replied
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See what reviewers are saying
I was skeptical - and did not need to be. The teapot is great and has re-birthed my love for tea leaves and makes it so easy to get the right strength. The mechanism at the bottom only lets tea out wh... See more
Ordered DIGEST tea as trying to make healthier choices and minimise coffee intact. Only used this week but feel less bloated and more relaxed. Never had any problems with your products always top qual... See more
Company replied
Absolutely love my Gravity Tea Pot! So easy to clean and makes the perfect brew. I am also in love with the 2 teas I purchased. Serenity is exactly that! A hug in a cup. The clear glass cup... See more
Company replied
Company details
Written by the company
Tavalon offers premium-grade, gourmet loose-leaf teas, as well as tea-based products, sourced from selected tealeaf farms by the in-house tea sommelier in NYC. Tavalon takes extreme care to ensure that our teas remain attractive to tea connoisseurs as well as being approachable to tea novices. All the blends have gone through over 200 focus groups and only those scoring an 8 out of 10, or higher, are released to the market, ensuring quality and relevant taste always remains the top priority.
Contact info
Unit 2, 3 Enterprise Street, 4214, Molendinar, Australia
- 1300 892 703
- hello@tavalon.com.au
- tavalon.com.au
4.5
Excellent
537 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I bought my first gravity teapot with…
I bought my first gravity teapot with the cup and saucer last year i just love siitng down having a cuppa with them.
I bought my second one 2weeks ago with the insulated mug for a gift for my trainer he loves it
2 June 2022
Reply from Tavalon Australia
Thanks for sharing your feedback, there's nothing more rewarding than having a repeat customer. We are glad that you love what you purchased. We will continue to provide excellent customer service and premium quality products. Looking forward to your next purchases soon!
Reply from Tavalon Australia
Thanks for sharing your feedback. We always strive to provide the best products and the best service possible. Looking forward to your next purchase!
Bought a tea pot for a birthday…
Bought a tea pot for a birthday present.
Arrived quickly & it is perfect.
Very happy & will definitely purchase again.
19 May 2022
Reply from Tavalon Australia
We are glad that you are happy with what you purchased, thanks for sharing your feedback. We always strive to provide the best products and the best service possible. Looking forward to your next purchase soon!
Have received the package all looks…
Have received the package all looks great have not tried them yet but I sure they will taste good can't wait to use them thanks
16 May 2022
Reply from Tavalon Australia
Thanks for your feedback. We always strive to provide the best products and excellent customer service to all our valued customers. Looking forward to your next purchase!
My new favourite way to drink tea
Purchased the Tavalon tea pot and tea cup set. The tea cup is thick glass and a good size. The teapot was bigger than I thought, and I can get almost two and a half cups of tea out of it which is just right for me. The tea pot handles boiling water really well. Watch the video on the site for cleaning the pot, it is very helpful. Overall, I'm impressed, and I love my new Tavalon tea pot and tea cup.
13 May 2022
Reply from Tavalon Australia
Your feedback is very much appreciated, thanks for sharing. We always strive to provide high quality products and excellent customer service possible and we're always happy to assist our customers all the time. Looking forward to your next purchase!
Ver efficient in what they do
13 May 2022
Reply from Tavalon Australia
Thanks so much for your feedback, it is well appreciated. We always do our best to provide high quality products and excellent customer service to all our valued customers. Looking forward to your next purchase!
Absolutely highly recommend the gravity…
Absolutely highly recommend the gravity teapot and glass cup and saucer. So easy to use. Extremely happy with my purchase.
13 May 2022
Reply from Tavalon Australia
We are glad that you're happy with your purchase! We always strive to provide the best products and the best service to all our valued customers. Looking forward to your next purchase.
Reply from Tavalon Australia
Thanks for sharing your feedback. We always strive to provide the best service and the best products possible. Feel free to reach out to us should you need any assistance. Looking forward to your next purchase!
I made a mistake and bought a second…
I made a mistake and bought a second set. I am giving it to a family member and hope he will enjoy it as much I do.
11 May 2022
Reply from Tavalon Australia
Thanks for sharing your feedback, please feel free to reach out to us should you need any further assistance. We're always happy to assist you all the way. Looking forward to your next purchase!
A good strong cuppa
Gorgeous pot and matching cup and saucer, makes an excellent, no fuss cuppa. Delighted with my purchase.
6 May 2022
Reply from Tavalon Australia
It is nice to hear that you like what you purchased, thanks for sharing your feedback. We always strive to provide the best service and the best products possible. Looking forward to your next purchase soon!
Been wanting one of these for ages love…
Been wanting one of these for ages love to be able to make tea just for me.
6 May 2022
Reply from Tavalon Australia
It is great to hear your feedback, thanks for sharing. We always strive to provide the best service and the best products possible. Should there be anything we can assist you further, please do not hesitate to reach out to us. Looking forward to your next purchase soon!
Reply from Tavalon Australia
Thanks for sharing your feedback. We always strive to provide the best products and the best service possible. Looking forward to your next purchase soon!
Sorry it's a gift I'll let you know…
Sorry it's a gift I'll let you know once l herad fro her thank you l bet she will love it
7 April 2022
Reply from Tavalon Australia
Thank you for letting us know. We would also love to hear the receiver's feedback and if there's anything you need further please do not hesitate to reach out to us. We always strive to provide the best products and the best service possible. Looking forward to your next purchase!
Reply from Tavalon Australia
Thank you for sharing your feedback, it is highly appreciated. We always strive to provide the best products and the best service possible. Looking forward to your next purchase!
Reply from Tavalon Australia
Thanks for sharing your feedback, it is highly appreciated. We always strive to provide the best products and the best service possible. Looking forward to your next purchase!
Reply from Tavalon Australia
Thanks for sharing your feedback, it is highly appreciated. We apologise for the inconvenience caused by the courier. They are third party, however we always monitor and keep an eye on your parcel and lodge complains when needed, making sure your parcel is delivered safely and promptly. We always strive to provide the best service and the best products possible. Should you need any assistance please reach out to us. Looking forward to your next purchase!
Reply from Tavalon Australia
Thank you for sharing your feedback, we are happy to hear that you had a positive experience. We always strive to provide the best products and the best service possible. Looking forward to your next purchase!
The perfect tea pot with the perfect…
The perfect tea pot with the perfect tea
What more could you want…(?) I’m so loving my new gravity teapot
21 March 2022
Reply from Tavalon Australia
Thank you for leaving a five-star review. We are happy that you like what you purchased. We will continue to provide excellent customer service and high quality products. Looking forward to your next purchase!
Easy transaction
Easy transaction. Prompt delivery. Product true to its descriptions. Will buy again
19 March 2022
Reply from Tavalon Australia
Thanks for your feedback, it is highly appreciated. We always strive to provide the best products and the best service possible. Looking forward to your next purchase soon!
Reply from Tavalon Australia
Thank you so much for your feedback, it is highly appreciated. We always strive to provide the best products and the best service possible. Looking forward to your next purchase!
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