tastefilm.co.uk Reviews 3

I have been to two separate taste film experiences (White Chicks and Hocus Pocus). The staff were very friendly, the booking process was simple and the food was delicious. The amount of creativity and work in those meals and drinks is amazing. 10/10

When we booked the tickets, the website glitched and booked for two weeks earlier than the intended day (the correct date was in my basket initially so I have no idea how this happened.) I went in and changed the date to the correct time, but it would only let me change one. After three weeks of constant emails, I didn’t receive a response from the ticket company. Finally received a response after my third time ccing taste film in the email (by which point the original ticket had sold out), no offer of a refund, no offer to let us have the second ticket anyway (seeing as the tables are in twos and we already had one ticket anyway), just offer of a voucher to use in the future. Well I won’t be going there ever again so a voucher won’t be of any use! Such a shame, as the first time we went we had a lovely experience. They need to sort out their communications / use a different ticketing company other than Fever.

We ordered the Lion King meal and showed up to an empty location. Like most people, I just searched the business name on Google, clicked "directions," and went there. Only later did I find out the real address is completely different.
This is unbelievably unprofessional. No phone call, no phone number on the website, no way to reach anyone.
It was our honeymoon, and instead of a special experience we were left with a bitter taste and huge disappointment. In the end, you basically took £200 from us for nothing.