Taskrabbit Delivery (formally Dolly) Reviews 

3,975
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 2,840 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being friendly, efficient, and professional, often highlighting their helpfulness and positive attitudes. Many people found the service to be seamless and invaluable, appreciating the speed and professionalism in completing tasks. However, some customers also noted issues with delivery timeliness, including late arrivals, lack of communication about delays, or items not arriving as expected. A few other people also felt that customer service was difficult to reach or provided unhelpful and inconsistent information. Additionally, some reviewers experienced damage to their items during transportation or felt that staff showed a lack of care in handling products.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers praising their politeness,... See more

Service

Customers had positive experiences with service, often praising the promptness, efficiency, and kindness of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many experiencing significant issues such as... See more

Product

People report ambiguous experiences with product quality and condition upon delivery. Many customers received... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I enjoyed the faster delivery option for my Container Store order to help me complete a water leak problem. And Abel M. delivered the item on time. Big problem though trying to get a tip to him.... See more

Rated 4 out of 5 stars

The guys were friendly and efficient. Did a great job setting up the bed. The only thing I wish different was that they didn't off me to keep the additional set of legs for the frame. Having the... See more

Rated 5 out of 5 stars

The app/booking part was nonsense but my taskrabbit himself was great! He was friendly, efficient, and my table was completely undamaged. I was alone but still felt safe. I'd absolutely hire him aga... See more

Rated 3 out of 5 stars

Used their services for the first time. I took the day off to accept delivery. Initially booked 12noon to 2 pm delivery time but was later rescheduled to 4 to 6pm. Task rabbit emailed me saying that b... See more

Company replied


Company details

  1. Delivery Service
  2. Courier and Delivery Service
  3. Moving Company

About Taskrabbit Delivery (formally Dolly)

Written by the company

Taskrabbit Delivery (formerly Dolly) re-imagined big-and-bulky moving and logistics services to major retailers and consumers alike. With nationwide operations and millions of moves and deliveries completed, the platform accommodates specialized hauling and specific delivery types—including Room of Choice delivery for retail partners, final-mile store fulfillment, small business inventory transfers, and transport for oversized retail purchases.

How it works:

  1. Choose a service: Tell us when, where, and what you need help with—from just muscle to full moves and delivery.
  2. Get an upfront price: Skip the surprises and hidden fees. Feel confident knowing exactly what you're paying!
  3. Sit back & relax! Chat with your Helper and know exactly where your task is with real-time tracking.

For more information on Taskrabbit Delivery, or to book your next big-and-bulky move alongside your everyday household projects, visit www.taskrabbit.com/delivery or download the Taskrabbit and Taskrabbit Delivery app on iOS or book directly without download over the web app at book-delivery.taskrabbit.com.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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4.0

All reviews

(3,975)

2,795 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Delivery of services was not good

1) I expected the person named in the app, Julio C., he was not there, two other people showed up. They were not good at time management nor packing efficiently. I still have more boxes that were never touched.
2) They tried to leave before completion, my larger items were left in the hall but they eventually moved them inside the apartment.

I am extremely unhappy with the amount of items that were moved in a four hour time period. I doubt I would use this app again..

30 June 2026
Rated 2 out of 5 stars

Terrible experience

Downgraded my service, cost me more money on multiple trips than was discounted, and several items could not be moved due to the downgrade. Will never use this service again and will actively tell people to avoid using the service. Professional movers would have been cheaper, faster, and would not have missed anything.

3 July 2026
Rated 1 out of 5 stars

It was awful I got the wrong item…

It was awful I got the wrong item delivered so I had to go back and get the closet and bring it to my client which took me all day I actually have sent you an email cause I want my money back but of course in typical Taskrabbit fashion I haven’t heard back from anybody so it sucked the whole thing sucked and I’ll never use your service again

30 June 2026
Rated 1 out of 5 stars

Horrible Experience

It was a terrible experience. It was promised that there would be two delivery representatives but only one showed up and they still attempted to lift up the very very heavy table and damaged the table and didn’t show any care or responsibility for damaging the table even though he knew it was too heavy to lift. Tried to call in and no one would talk to me about it and said just file a claim and now they say it will take 4 weeks to resolve.

29 June 2026
Rated 1 out of 5 stars

Absolutely horrible service

Absolutely horrible service. The worst company and service and communication. Cancelled my move and made me reschedule and miss an entire day of work. Did not let me know until two hours after my scheduled move. Finally time and one mover came. The other one was 3 hours late with absolutely no communication. We’re throwing my stuff around no sense of care and in total I was inconvenienced for over 13 hours this day.

3 July 2026
Rated 5 out of 5 stars

What made my experience great was that…

What made my experience great was that my mover was very polite. His communication was on point. They came in with a smile. They spoke that immediately start unloading. They offered to set up with not a problem. I was very comfortable and very satisfied. Excellent service.

2 July 2026
Rated 3 out of 5 stars

Not reliable

Used their services for the first time. I took the day off to accept delivery. Initially booked 12noon to 2 pm delivery time but was later rescheduled to 4 to 6pm. Task rabbit emailed me saying that because of the delay, they will give me $20 discount which I never received. On the positive side their email response is within an hour and they provided me after I asked with their customer service phone number

2 July 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hello, 

Your thoughts are extremely valuable to us as we continue to develop and improve our product. We'll be sure to pass on your feedback to our Product Team. If you need any assistance, please contact our team by navigating to help.tr.co and clicking "Contact Us".

Rated 2 out of 5 stars

Couldn’t contact the delivery person…

Couldn’t contact the delivery person until the job was started so left in the shadows just praying everything would work. You guys kept asking me to tip. Idk if I was going to but there was no way in the UX to tip. Also I was getting 3 different text threads for the same job and none of them linked to the job it’s self even though it had actions for me to do.

29 June 2026
Rated 1 out of 5 stars

Scam

Two elderlies showed up, unable to lift heavy things and refusing to load the truck, and broke a ton of stuff but due to the claims policy it doesn’t apply to loaders. Bullshit scam.

1 July 2026

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