Taskrabbit Delivery (formally Dolly) Reviews 

3,975
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 2,840 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being friendly, efficient, and professional, often highlighting their helpfulness and positive attitudes. Many people found the service to be seamless and invaluable, appreciating the speed and professionalism in completing tasks. However, some customers also noted issues with delivery timeliness, including late arrivals, lack of communication about delays, or items not arriving as expected. A few other people also felt that customer service was difficult to reach or provided unhelpful and inconsistent information. Additionally, some reviewers experienced damage to their items during transportation or felt that staff showed a lack of care in handling products.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers praising their politeness,... See more

Service

Customers had positive experiences with service, often praising the promptness, efficiency, and kindness of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many experiencing significant issues such as... See more

Product

People report ambiguous experiences with product quality and condition upon delivery. Many customers received... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I enjoyed the faster delivery option for my Container Store order to help me complete a water leak problem. And Abel M. delivered the item on time. Big problem though trying to get a tip to him.... See more

Rated 4 out of 5 stars

The guys were friendly and efficient. Did a great job setting up the bed. The only thing I wish different was that they didn't off me to keep the additional set of legs for the frame. Having the... See more

Rated 5 out of 5 stars

The app/booking part was nonsense but my taskrabbit himself was great! He was friendly, efficient, and my table was completely undamaged. I was alone but still felt safe. I'd absolutely hire him aga... See more

Rated 3 out of 5 stars

Used their services for the first time. I took the day off to accept delivery. Initially booked 12noon to 2 pm delivery time but was later rescheduled to 4 to 6pm. Task rabbit emailed me saying that b... See more

Company replied


Company details

  1. Delivery Service
  2. Courier and Delivery Service
  3. Moving Company

About Taskrabbit Delivery (formally Dolly)

Written by the company

Taskrabbit Delivery (formerly Dolly) re-imagined big-and-bulky moving and logistics services to major retailers and consumers alike. With nationwide operations and millions of moves and deliveries completed, the platform accommodates specialized hauling and specific delivery types—including Room of Choice delivery for retail partners, final-mile store fulfillment, small business inventory transfers, and transport for oversized retail purchases.

How it works:

  1. Choose a service: Tell us when, where, and what you need help with—from just muscle to full moves and delivery.
  2. Get an upfront price: Skip the surprises and hidden fees. Feel confident knowing exactly what you're paying!
  3. Sit back & relax! Chat with your Helper and know exactly where your task is with real-time tracking.

For more information on Taskrabbit Delivery, or to book your next big-and-bulky move alongside your everyday household projects, visit www.taskrabbit.com/delivery or download the Taskrabbit and Taskrabbit Delivery app on iOS or book directly without download over the web app at book-delivery.taskrabbit.com.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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4.0

All reviews

(3,975)

2,795 reviews in the last 12 months

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Rated 5 out of 5 stars

Couldn't have gone better.

The guys were very communicative about arrival times, showed up on time & ready to go.

They quickly confirmed my items and got to work, efficiently and safely moving all my items into the truck.

They were extremely professional and friendly, accommodating for both of my building's setups, including a brief waiting period for my move-in time.

During that time we had a great conversation, before they quickly and carefully setup my new furniture as I requested.

I was extremely impressed with Juan and Miguel, great guys who did a great job.

7 July 2026
Rated 2 out of 5 stars

I had asked that the person who was…

I had asked that the person who was dropping off my delivery to please ring the doorbell, and someone would come down and grab the bag (after being dropped off)in an email asking for any further instruction. I was also suppose to get an email letting me know it was delivered. No doorbell was rung, and the email wasn't until the next day. I don't know how long it was sitting there, but I didn't get home until around 3:30 or so.

My entrance door is right next to an alley along with a sidewalk next to the building. A person walking down the alley could have seen the bag, come up and grab it or some of the items inside and keep on walking and I would never had known it was delivered and would have a hard time proving it.

7 July 2026
Rated 1 out of 5 stars

I would give you NO STARS

I would give you NO STARS, I would Never use this service. Your definition of installation isn’t installation. Everything I asked them to do they said the Company Police would not allow them to do. You are more interested in not being sued if any went wrong than you are to service/ complete the task you were hired for.- PITIFUL!!
All they did was pick up the refrigerator from Best Buy & drive 10 minutes to my house bring it into my entrance, position it 8 feet from my front door & leave. No unpacking it, no putting it in its proper place no removing the existing refrigerator, —they told me I had to empty the place that spot that it was to go into, they would not plug it in to see if it worked— nor connect it to water source- there was No Installation —VERY POOR

3 July 2026
Rated 5 out of 5 stars

Excellent-- as hoped

The team called to let me know they could be here earlier than planned. Worked out great. They showed up. They were friendly. The set up was perfect. They cleaned up after themselves and left. Everything went as I had hoped.

3 July 2026
Rated 5 out of 5 stars

The app is easy to use

The app is easy to use, pricing is transparent. I have used the services three times now and every time the workers have been outstanding.

6 July 2026
Rated 1 out of 5 stars

140$ to move a bed… never again

140$ to move a bed… never again

2 July 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi,

Your thoughts are extremely valuable to us as we continue to develop and improve our product. We'll be sure to pass on your feedback to our Product Team. If you need any assistance, please contact our team by navigating to help.tr.co and clicking "Contact Us".

Rated 3 out of 5 stars

too many different people sending…

too many different people sending messages for 1 job. i thought the app would sort this out directly for me. too much work on my end

1 July 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi,

Your thoughts are extremely valuable to us as we continue to develop and improve our product. We'll be sure to pass on your feedback to our Product Team. If you need any assistance, please contact our team by navigating to help.tr.co and clicking "Contact Us".

Rated 1 out of 5 stars

You can improve by having trucks…

You can improve by having trucks available and people to make the delivery that was booked.
I spent 3 days waiting in the house because they kept changing the time and saying it was coming

2 July 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hello, 

We’re so sorry for this experience. Your thoughts are extremely valuable to us as we continue to develop and improve our product. We'll be sure to pass on your feedback to our Product Team. If you need any assistance, please contact our team by navigating to help.tr.co and clicking "Contact Us".

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