Tap Tap Stories Reviews

329

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2.1

Childrens Book Store

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Vi skaber personlige børnebøger med dit barns navn og udseende, der vækker glæde som gave til dåb, fødselsdag eller jul.

Contact info

Rijnsburgerweg 43, 2341AA, Oegstgeest, Netherlands
hello@taptapstories.com
taptapstories.com

2.1

Poor

329 reviews

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Updated Aug 29, 2022

Worst support and quality ever!

Worst support and quality ever!
They claim to have a 2 days response rate but now after 2 months of trying to get hold of someone to fix my book that did not have correct printings, I give up.
Useless company, useless customer support.
NEVER buy anything from here!!

(No respons, not in spam/junk, only received auto replies that we will contact you, happy to provide more pictures or details but you have to actually contact me for this!)

25 August 2022

Unprompted review

Reply from Tap Tap Stories

Updated Sep 27, 2023

Hello Marcus,

we have contacted you just now. Hope this message will be received.

Please excuse the inconvenience and have a great day,

Update: At the moment we have switched to a new company, so if you encounter any issues that were present before, you can contact us again (email: hello@taptapstories.com). And we are improving our service and communication to avoid similar situations in the future. Your feedback is extremely valuable and we will explore the possibility of providing better information about the cover as well as the ability to customize it.

Team Taptap.

Updated Jul 16, 2022

Don’t order if you actually want the product

So, I got really excited and wanted to do something nice for my husband for Fathers Day this year. Last year was his first, but money was really tight and I wasn’t able to do much so for lack of a better term this year I wanted to “make it up to him” so to speak.
I didn’t do my research beforehand as well as I should’ve, honestly. I made sure they were a real company and that was about it. I knew it was going to be a stretch to get the book in on time but I ordered it on June 8th (and received a confirmation email shortly after), knowing that even if it didn’t come in til the 20th, that would be fine since my husband would be home that day. ANYWAYS. How wrong I was. And how stupid I was for thinking it would be fine.

As of today’s date, (July 6th, 2022) not only have I not received the $40 book I ordered, I haven’t even heard from TapTap. I normally restrain from writing bad reviews, but honestly this is just my last desperate attempt at getting their attention. I have emailed multiple times, and only ever gotten the automated response. I do honestly still want the book, as I know I’ve paid for it; HOWEVER, to anyone thinking “oh this is so cute, it’ll make a great gift!” DO NOT DO IT. Especially if you live in the U.S.
I sincerely thought that some of the issues could’ve had to do with the fact that I was ordering from overseas (even though I’ve bought from other companies and not had this issue); but at this point I haven’t even gotten an email stating that the book has been made or packaged or shipped. Only the confirmation at the very beginning and some automated responses to my attempts at inquiring about the product.

I’m so sad and disappointed. I spent the entirety of our budget for that sort of thing on a gift that my husband never received.

6 July 2022

Unprompted review

Reply from Tap Tap Stories

Updated Sep 27, 2023

Hello Chai,

we are very sorry, that you had a bad experience with our service. Unfortunately we had a technical issue while producing your book, that it why it came to this extreme delay. We have fixed the issue and are producing your book right now.

We also sent you a little compensation as an apology. We hope your book will still bring much joy to your loved one, even if a bit delayed.

We apologize for the inconvenience and wish you all the best!

Update: At the moment we have switched to a new company, so if you encounter any issues that were present before, you can contact us again (email: hello@taptapstories.com). And we are improving our service and communication to avoid similar situations in the future. Your feedback is extremely valuable and we will explore the possibility of providing better information about the cover as well as the ability to customize it.

Team TapTap

May 31, 2022

You pay for a nice story, it’s gonna be a endless one

Same story like many others. Paid 40 euro for a mothersday book on the 28th of April, should be here on the 2nd of May. Guess what… still nothing. No responding after 5 emails.

31 May 2022

Unprompted review

Reply from Tap Tap Stories

Updated Sep 28, 2023

Hello Jamie,

we have tried contacting you seven times and received an answer unfortunately only after our last message. As we told you, you have given us an incomplete address, that is why we couldn't ship your book out in time. After you provided the correct address, we have imediately shipped your package out, which was successfully delivered yesterday.

I apologize for the inconvenience and I wish you much joy with your book.

Update:

At the moment we have switched to a new company, so if you encounter any issues that were present before, you can contact us again (email: hello@taptapstories.com).

And we are improving our service and communication to avoid similar situations in the future. Your feedback is extremely valuable and we will explore the possibility of providing better information about the cover as well as the ability to customize it.

Best regards,
Team TapTap

May 24, 2022

Company asked me to send an email…

Company asked me to send an email because I paid for it but didn’t receive anything. After one week still waiting for respons. Did send the email to the adres which was on the site.

24 May 2022

Unprompted review

Reply from Tap Tap Stories

Updated Sep 28, 2023

Hello,

We apologize for the inconvenience. Did you send the eimal to the following address: hello@taptapstories.com? Could you please check again or send us another email? We will definitely answer your inquiry as soon as we receive it.

Update 28/09:

At the moment we have switched to a new company, so if you encounter any issues that were present before, you can contact us again (email: hello@taptapstories.com). And we are improving our service and communication to avoid similar situations in the future.

Your feedback is extremely valuable and we will explore the possibility of providing better information about the cover as well as the ability to customize it.

Best regards,
Team Tap Tap

Updated May 24, 2022

Big problems, smaller problems, small problem. Book looks good!

Book for Mother's day didn't arrive in time although advertisement said it would.
Sent 2 emails about this, but no proper response.
Furthermore, Book looks good but in de Dutch version in 1 drawing there is English text in it.

Sent third email now because of reaction of tap tap on may 17th just before 15h.00. Now we wait

May 23rd...... still waiting 😉

Last update. Reached out with Messenger. Got my money back instantly and they are looking at the English part of the Dutch book. Customer service through mail is really bad and doesn't seem to exist at all, however it is there and is pretty good.
Changed rating from 1 to 3 stars for this.

15 May 2022

Unprompted review

Reply from Tap Tap Stories

Updated May 24, 2022

Hello,

we apologize for the delay and the error in your book, we will discuss this directly with our printing partner.

We would like to compensate you for the inconvenience. Please send us an email with your order number and we will find a proper solution for you.

I wish you a nice day,
Team Tap Tam

Update: Unfortunately we didn't receive any message from you. Could you please send us an email to the following address: hello@taptapstories.com

We apologize for the inconvenience!

May 10, 2022

Dont keep their delivery date promise

I ordered on the 30th of april. An order untill 1 of May should be there before mothersday..
dont have the book or any reply. realy bad, was our first mothersday, without a present now.
no communication what so ever

10 May 2022

Unprompted review

Reply from Tap Tap Stories

Updated Sep 28, 2023

Hello Rudolf,

we are very sorry that we couldn't keep our promise and deliver the book before Mother's Day. I saw, that your book arrived yesterday, I hope it has brought great joy, even though it was a little late.

Of course we would like to compensate you for the delay. 🙏️

Our team has already contacted you regarding a solution.

We apologize for the inconvenience!

Have a great day 🌞️
Team Tap Tap

Update 28/9:

At the moment we have switched to a new company, so if you encounter any issues that were present before, you can contact us again (email: hello@taptapstories.com). And we are improving our service and communication to avoid similar situations in the future.

Your feedback is extremely valuable and we will explore the possibility of providing better information about the cover as well as the ability to customize it.

Team Taptap.

Updated May 11, 2022

Paid 29 of april

Paid 29 of april. Surprise for mothersday. Still dont have the book. They also don’t reply in emails

Never again

Edit: taptapstories didn’t contact me for the delay. Only nice words

9 May 2022

Unprompted review

Reply from Tap Tap Stories

Updated Sep 28, 2023

Hello Calvin,

we are very sorry that we couldn't keep our promise and deliver the book before Mother's Day. I hope that the book has brought great joy, even if it was a little late.

We will of course compensate you for the delay. 🙏️

Our team already contacted you on the 6th of Mai regarding a solution. We will contact you again, should our first message have been lost.

We apologize for the inconvenience!

Update 28/09:

At the moment we have switched to a new company, so if you encounter any issues that were present before, you can contact us again (email: hello@taptapstories.com). And we are improving our service and communication to avoid similar situations in the future.

Your feedback is extremely valuable and we will explore the possibility of providing better information about the cover as well as the ability to customize it.

Have a great day 🌞️
Team Tap Tap

Updated May 5, 2022

Bad experience

On 30th of april I ordered a book via Instagram for mothers day because Tap Tap promised in the advertisement to deliver before the 8th of May. I had to pay directly and after that I got this mail:
======
Please, note that each book is unique and is produced individually. It can therefore take up to 10 working days to get it to you.

We do all we can to keep you up to date on the production and tell you where in the process your book currently is.

Order Number #31609
========
I immidiately responded telling them that I need it before mothers day and didn't get any response from TapTap.....

Response from TapTap to look good to anyone who will read my review:

We would of course like to compensate you for this unusually long wait. Our customer service has already contacted you 😊

But:
Did I hear anything from customer service yet?
.....NO... I didn't hear anything...... I am still waiting...

So no present for mothers day and money is gone...

5 May 2022

Unprompted review

Reply from Tap Tap Stories

Updated Sep 28, 2023

Hello Dick,

We apologize from the bottom of our hearts for the long delivery time.

We would of course like to compensate you for this unusually long wait. Our customer service has already contacted you 😊

Update 28/09:

Hello Dick,

At the moment we have switched to a new company, so if you encounter any issues that were present before, you can contact us again (email: hello@taptapstories.com). And we are improving our service and communication to avoid similar situations in the future.

Your feedback is extremely valuable and we will explore the possibility of providing better information about the cover as well as the ability to customize it.

Best regards,
Your Team Tap Tap

Apr 29, 2022

Yesterday i orded a book when i paid…

Yesterday i orded a book when i paid the site said interupted. Now my bank said that i allready paid 35 euros i emailed taptap and they said i must do it again, sorry but i am not gonna pay 2 times. So i want the book that i paid for for mothers day. Is a special gift for my daughter for her mother :(

29 April 2022

Unprompted review

Reply from Tap Tap Stories

Updated Sep 28, 2023

Hello,

we are very sorry, that you had an unpleasent experience while placing your order. We will of course make sure, that you receive your book and you do not have to pay for it twice.

Could you please contact us again, so we can clarify the situation and produce your book as soon as possible? Thank you very much!

Best regards,
TapTap Team

Update 28/9:

Hello,

At the moment we have switched to a new company, so if you encounter any issues that were present before, you can contact us again (email: hello@taptapstories.com). And we are improving our service and communication to avoid similar situations in the future.

Your feedback is extremely valuable and we will explore the possibility of providing better information about the cover as well as the ability to customize it.

Taptapstories.

Apr 22, 2022

Great design and quality!

A wonderful gift with a really good design and quality! Totally recommend to order:)

22 April 2022

Unprompted review

Reply from Tap Tap Stories

Apr 25, 2022

Thank you very much, Sofiya! We are glad, that you liked your book ❤️

Sep 16, 2021

Thieves! Stay away!

I tried to place an order last week using PayPal. Both times I tried it gave an error message so I just let it go. Then I check my PayPal account only to see that the money has been taken two times from my account!
No confirmation mail, nothing that proves that I actually paid for something!!
I directly send them an email and receive an automated answer that says that they will contact me within 2 days. (To this day nothing!)
I’ve received the book today (only one not two)
Still no answer to my email or no refund of my second payment! Those kind of mistakes can happen but the customer service is there for this reason! Leaving me without an answer is the worst!
To be honest i think the book is quite lovely but unfortunately I can’t even enjoy it because of the fact that I can’t reach out to anyone!
There are bunch of website that give the same service, I’m definitely using another one next time...

16 September 2021

Unprompted review

Reply from Tap Tap Stories

Sep 19, 2023

I'm truly sorry to hear about the frustrating experience you've had with your order and our customer service. Your feedback is valuable, and I understand your frustration.

At the moment, we have switched to a new company, so if you encounter any issues that were present before, you can contact us again (email: hello@taptapstories.com), and we will resolve them for you. We apologize sincerely for the inconvenience you've experienced.

Payment issues and lack of communication are certainly not the experience we want our customers to have. This situation is unacceptable, and we sincerely apologize for the inconvenience you've faced.

We understand your disappointment and thank you for your patience as we work to resolve this matter. We hope you can eventually enjoy your book, and we truly hope to have the opportunity to provide you with a better experience in the future.

Dec 27, 2019

Great product

Great product !
My fiancé loved his personalised book ..
It was a shame that they had some trouble printing the books, but I was guaranteed my book would arrive before Christmas, and it did.
Amazing books that hit right in the heart ..
I recommend this product to my friends.

27 December 2019

Unprompted review

Reply from Tap Tap Stories

Sep 20, 2023

We're thrilled to hear that your fiancé loved the personalized book!

We apologize for any inconvenience caused by the printing delay, but we're glad to know that the book arrived before Christmas as promised.

Thank you for recommending our product to your friends, and we appreciate your support.

If you ever need another special gift, feel free to visit our website. We're here to help create more heartwarming moments with our books! 📚

Taptapstories.

Aug 6, 2019

The book it’s very good

The book it’s very good material and easy to read, my son loves it and daddy now read to him every days ... very good gift
I really recommend
I can’t wait they make the one with best friend, for my son can give to he’s beast friend from Børnehave:)

6 August 2019

Unprompted review

Reply from Tap Tap Stories

Sep 18, 2019

Dear Ana 🙋
Sorry for the late respons 😣
Thank you so very much for your review 🙏💚
We are so grateful, that the book has lived up to your expectations.

Have a nice day Ana ☀️

The best regards
/Sus
Tap Tap Stories 🦄

Dec 25, 2018

Great

very funny and educationally

25 December 2018

Unprompted review

Reply from Tap Tap Stories

Sep 20, 2023

Hello Winnie,

Thank you for your review! 📚🌟

We're delighted to hear that you found our book both funny and educational.

Our aim is to create engaging and informative content, and it's great to know that you enjoyed it.

If you have any more feedback or suggestions, please feel free to share. We appreciate your support! 😊

Taptapstories.

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