Tap And Go Ltd Reviews 

493
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and company representatives for being exceptionally helpful, polite, and guiding businesses smoothly through the entire setup process. Consumers truly appreciate the reliable card payment solutions, highlighting that everyday communication is exceptionally clear and that expert support is always readily available. Some reviewers were not happy with payment terminals, mentioning unexpected extra costs, frustrating invoicing issues, and slow processing speeds during daily usage. Quite a few individuals also encountered aggressive sales calls or restrictive policies regarding credit limits during their very initial onboarding experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting attentive and helpful service... See more

Customer service

Users describe positive interactions with customer service, noting that communication goes smoothly and... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as reliable, fast, and... See more

User experience

Clients share positive opinions on user experience, describing the overall process as seamless, reliable, and... See more

Payment

People report ambiguous experiences with payment, reflecting a mix of satisfaction and frustration. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Tap And Go from the start has been very positive. The whole process ran extremely smoothly and any questions I had were answered quickly, whether by e-mail or over the phone. Bobby... See more

Company replied

Rated 5 out of 5 stars

Everyone at Tap and Go are very attentive, They go above and beyond to ensure everything goes smoothly. We use the payment link option for our customers to pay with their credit card. It's an easy p... See more

Company replied

Rated 5 out of 5 stars

Nathaniel and max have been great, nathaniel was extremely patient and wasnt pushy at all, max has been super helpful and let me know if i ever need anything he will be available which is really reass... See more

Company replied

Rated 5 out of 5 stars

We are a small local business and use tap and go. The main reason we picked them was because they are a local business and have a direct number so when you need them you don’t get passed around you ac... See more

Company replied


Company details

  1. Business Broker

Written by the company

We specialise is card payments and business cash advance, however we are not set up like your everyday corporate organisation or call centre. We are customer orientated, honest, a face front business to help your business grow, save and succeed.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

493 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(493)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service provided by…

Excellent customer service provided by Annie at tap & go, sorted business out in a flash.

22 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Chris,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Annie

Annie was very helpful I would highly recommend her and the company :)

17 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Annie was amazing !!

Annie was amazing !!

17 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Jake,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Highly recommend Tap & Go

Great communication from Joseph Hargreaves throughout the whole process of switching and he arranged us a significant saving on our previous contract. Highly recommend Tap & Go.

15 May 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Darren,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Annie was really helpful &…

Annie was really helpful & knowledgeable with everything & got me sorted out with everything i needed. Great service would recommend Annie.

25 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Lisa,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Annie was very friendly and helpful and…

Annie was very friendly and helpful and answered all my enquiries.

29 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Ms Stanfield,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Great experience

Annie was helpful and patient with me. Was knowledgeable and polite.
Would definately recommend 👌

29 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review IB,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Nathaniel was really helpful &…

Nathaniel was really helpful & knowledgeable with everything & got me sorted out with everything i needed.

28 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Nicola,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Nathaniel At Tap and Go

When looking at getting sorted make sure you ask for Nathaniel! He was amazing at explaining everything as reassured me of any questions I had! Could not highly recommend him more and he was such a gentleman to speak too!

29 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Jack,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Nathaniel at tap and go was a pleasure…

Nathaniel at tap and go was a pleasure to deal with couldn't be more helpful, so very thoughtful and nothing was too much trouble. Amazing service thank you so much.

29 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Bryan,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Nathaniel!

Nathaniel was very helpful and knowledgeable.He showed great customer service and made the switch over to tap and go quick and efficient.
He also saved me a lot of money and made the experience hassle free.

22 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Stevie,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

5 star isn’t enough for this company!

Josh was incredibly helpful and knowledgeable throughout the whole process. He took the time to explain everything clearly and made setting up our merchant services smooth and hassle free. Great communication and no pushy sales tactics, Just honest, professional advice. Highly recommend working with him and the team at Tap & Go!

2 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Will,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Anne Marie has been great!

Anne Marie has been great!
Professional but friendl. She patiently answere all my questions and ensured everything went smoothly!

10 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Anna,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Mobile terminal

I have recently started using tap and go as the fees on square were to high. I run a market stall and a majority of my sales are card. The fees are lower and the transactions are in my bank alot quicker aswell.
I spoke to Annie who was brilliant. She was friendly, polite and explained everything clearly. I would recommend tap and go.

25 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Katy,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Nathaniel!!

I normally don’t take sales calls but when Nathaniel called and explained his reason for calling, it seemed like a no brainer. I did a price comparison with tap and go and they saved me 40% against world pay. Massively appreciate tap and go massively

28 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Luke,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Nathaniel is a SUPER STAR

I had a great call with Nathaniel today, it was smooth, easy and straight forward. He managed to save me ALOT of money by switching to tap & go.

Nathaniel is a credit to the company and should be proud of the work he is doing, thank you tap & go for keeping my profits high!

28 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Ben,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Outstanding service

I dealt with Nathanael Ratcliffe when I was purchasing a pin machine for my business, he was extremely helpful and made the whole experience very easy and explained the whole process to me.. will definitely recommend to my friends and colleagues

24 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Mary,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Nathaniel was very helpful when it came…

Nathaniel was very helpful when it came to saving money for my business. I had been with dojo for three years but when he called he managed to save me over half my bill. Would highly recommend him to anyone

28 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Demi,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Amazing service

Amazing service, purchased a chip and pin machine for my business and it’s completely changed the game. I have a lovely shop situated on Palentine road, Manchester and business has been booming. Highly recommend Nathaniel Ratcliff

21 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review Helen,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

Rated 5 out of 5 stars

Great customer service!

Had a great call with Nathaniel. He helped me through every step. Some of the best customer service I’ve received! I’m certain I’ve chosen the right company to put my trust in!

28 July 2025
Unprompted review
Tap And Go Ltd logo

Reply from Tap And Go Ltd

Thank you for your honest review James,

Thank you for choosing us and best of luck with the business!

We are here to help with anything else you need.

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