My experience with Tap And Go from the start has been very positive. The whole process ran extremely smoothly and any questions I had were answered quickly, whether by e-mail or over the phone. Bobby... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everyone at Tap and Go are very attentive, They go above and beyond to ensure everything goes smoothly. We use the payment link option for our customers to pay with their credit card. It's an easy p... See more
Company replied
Nathaniel and max have been great, nathaniel was extremely patient and wasnt pushy at all, max has been super helpful and let me know if i ever need anything he will be available which is really reass... See more
Company replied
We are a small local business and use tap and go. The main reason we picked them was because they are a local business and have a direct number so when you need them you don’t get passed around you ac... See more
Company replied
Company details
Written by the company
We specialise is card payments and business cash advance, however we are not set up like your everyday corporate organisation or call centre. We are customer orientated, honest, a face front business to help your business grow, save and succeed.
Contact info
United Kingdom
- tap-and-go.co.uk
4.7
Excellent
496 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was lovely to have a human being to…
It was lovely to have a human being to WhatsApp with any questions and get an answer Ellie was very kind and helpful
5 March 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Andrea,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Ellie was superb is sorting out my…
Ellie was superb is sorting out my recent enquiry. 10/10 customer service skills!
5 March 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Dave,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
I had a great experience with Tap and…
I had a great experience with Tap and Go Ltd, especially Ellie, who made the whole process of getting my payment terminal incredibly easy. From start to finish, the service was clear, straightforward, and hassle-free. Ellie was professional, friendly, and quick to answer all my questions, making sure everything was set up smoothly.
Highly recommend Tap and Go Ltd if you’re looking for a simple and efficient way to get your payment terminal sorted. Excellent customer service!
5 March 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
I can’t recommend Ellie enough tap and…
I can’t recommend Ellie enough tap and go the best company to work with I had an issue with my terminal and Ellie sorted it straight away the best service ever I am glad I picked tap and go to work with keep up the good work
5 March 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Jackie,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Ellie made everything easy and any…
Ellie made everything easy and any problems she was on it right away.
Anything i needed to learn she was spot on .
Thank you Ellie .
Great customer service from you and happy vibes x
2 March 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Sheila, Thank you for choosing us and best of luck with the business! We are here to help with anything else you need.
Excellent and professional service
24 February 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Ricky,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
very polite and pleasant
18 February 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Carolyn,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Swift and efficient…
Swift and efficient move over done by Marc at Tap and Go. Very easy and smooth. Would highly recommend
8 January 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review David,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
5*. Service
Marc did a wonderful job transferring over the machines very professionally throughout and gave full detailed explanation of everything
Fantastic service
28 January 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Joseph,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Great customer service and very helpful
Great customer service and very helpful
Thanks Marc Daly
29 January 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Mr Doughty,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Recently set up with Tap and go
Recently set up with Tap and go, I had Marc who contacted me , offering to do a free comparison, I’m so glad he did. He explained everything very thoroughly and spoke about the different options, he ended up saving me money on my fees and was so polite and patient with me. Customer service at its best, for someone who deals with many telecommunications, unfortunately you have a fare share of terrible experiences but Marc really was brilliant to deal with so Thankyou very much.
29 January 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Hayley,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Top service from Luca at Tap And Go…
Top service from Luca at Tap And Go LTD, really helpful on the phone such a polite young lad too.
27 January 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Kyle,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Luca spoke to me over the phone and he…
Luca spoke to me over the phone and he was super helpful and made my experience as easy as possible. would 100% recommend Luca to anyone .
Thankyou luca
22 January 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Mark,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Excellent Service
Excellent Service
Shout out to Jordan T his customer service skills were excellent
20 January 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Mike,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Excellent service
I was contacted by Marc who offered to conduct a free comparison on my fee's and charges for my terminal. He ended up saving me almost 30% overall but also demonstrated some excellent customer service!
14 January 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Peter,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Chris was a pleasure to speak to and made it easy
Spoke to one of your employees I think his name was chris he was very attentive and helpful, I had many questions and he was able to answer every question to help me and my business the best he could. He even called back to notify me of any updates to my machine application,
11 December 2025
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Jack,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Easy company to work with
Easy company to work with. Spoke with Luca who kept it professional and made the options clear and has helped me save on my costs for card payments so overall a win win
19 January 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Adam,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Joshua has been very helpful
Joshua has been very helpful. I have used Tap and Go for a few years now and never had any issues with them.
20 January 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Mark,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
Luca is literally the best…
Luca is literally the best representative a company could have. WOW! just WOW!
The way he handled us and our business and got us on the best deal he possibly could was something out of this world. And the service was second to none. Luca the bazooka is now a household name around Scunthorpe! What a guy!
16 January 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Joe,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
exeptional customer service
Had a phone call with Ellie from Tap & Go, sorted my set up issues swiftly. very polite, proffesional and above all helpful. A true asset to their team.
20 January 2026
Unprompted review
Reply from Tap And Go Ltd
Thank you for your honest review Eunice,
Thank you for choosing us and best of luck with the business!
We are here to help with anything else you need.
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