Beware of this company. I had to get Afterpay to refund my order as Tanstella did not fulfill my order and they don't reply to emails and escalations. Save yourself from headaches and avoid.
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See what reviewers are saying
Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... See more
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... See more
Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... See more
Company details
About Tanstella
Written by the company
Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.
We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.
Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.
Contact info
Dandenong North, 3175, Melbourne, Australia
- 03 9000 0168
- info@tanstella.com.au
- tanstella.com.au
3.1
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 24 hours
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I ordered and paid for my purchase on…
I ordered and paid for my purchase on the 20th of October
I still have not received my package. I am very dissatisfied
20 October 2024
Received my order day earlier as it was…
Received my order day earlier as it was expected. Many thanks. Daniela
19 September 2024
Good product and fast delivery.
Good quality raised garden bed, good customer service and prompt delivery without excess delivery costs. Very happy with my purchase. Thank you.
22 September 2024
Very poor customer service And their…
Very poor customer service And their terms are in their terms and not in consideration of customer xperience They decide you’ve changed your mind Well yes because the product is unsatisfactory They claim that they’re transparent because they tell you that ‘change of mind will cost 20%’ they don’t tell you THEY decide you’ve changed your mind They tell you the product is good They don’t listen to you the customer they think leaving the package outside the door is a delivery and separating the order and delivering to a separate entrance is fine AND THEYRE STILL saying IM BEING UNFAIR Which I’m not that was my experience and their customer service is beyond appalling imho If I tell you I’m returning the product because it is not able to be fixed to the wall without alteration that’s not me arbitrarily changing my mind That’s me saying the product is unsatisfactory YOU DONT GET TO TELL ME WHAT MY EXPERIENCE IS That is not being transparent That’s being dictatorial and holding all the cards A very unsatisfactory experience and not one I care to repeat with yourselves
24 August 2024
Unprompted review
Arrived much faster than expected and…
Arrived much faster than expected and very happy with our new dishwasher. Great value too.
22 August 2024
Great products at fantastic prices with…
Great products at fantastic prices with free to very cheap delivery.
21 August 2024
The driver dropped off package on a chair out front, did not alter us
The driver dropped off package on a chair near front door. Did not knock on door to alter us he had done this. We were home. Not until left later saw the package
20 August 2024
Bedside tables suit my needs
Bedside tables suit my needs, especially little hides spot at bottom. Very happy.
18 August 2024
Great product and service .BUT DELIVERY…
Great product and service .BUT DELIVERY COMPANY NOT GOOD
18 August 2024
Garden bed
Didn’t get this last garden bed on Friday like the other just arrived today. Can’t wait to assemble it. Very happy with the other two I’ve received. If you have any specials coming up let me know might be able to find a place for a different shape bed. Thanks Matt
21 June 2024
Delivery time and product
18 June 2024
I think l have been ripped off
I think l have been ripped off no communication until complaint submitted to PayPal all of a sudden a tracking number but no courier company named so unable to track PayPal thinks everything is okay. Still no communication via phone at all disconnected as soon as it rings Going to try PayPal again don’t deal with this company
26 June 2024
Unprompted review
Reply from Tanstella
Dear customer,
Thank you for providing us more details.
We have sent you the tracking number via your email on 13/6.
The product was shipped with Hunter Express.
Please contact our team at info@tanstella.com.au if you need assistance.
Very efficient
Very efficient, fast delivery and use of afterpay,it looks great
Thank you
Mary
25 May 2024
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