I really love the Tangem wallet. I love the fact that it is in card form which can be accessed via mobile, it makes it much more user friendly compared to ledger or Trezor which are also great cold st... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered set of 3 tangem cards. They do not operate properly. All 3 will not activate. I contacted customer service numerous times. They will not provide a replacement or refund without timely video pr... See more
Company replied
I bought a tangem wallet which is now 11 days late for delivery. Was delivered today, unfortunately have to dock 1 star because I contacted customer service 3 times and only received 1 reply. Doesn... See more
Company replied
I'm a man of 72 who knows very little about crypto and wallets but found the set up and transfer of crypto to my wallet straight forward and easy and hopefully will feel the same when i carryout the r... See more
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Asset Manager Service
- e-Commerce Service
- Electronics Store
- Software Company
About Tangem
Written by the company
Tangem Wallet is a cold wallet built with you in mind. Wear it, use it, hide it—your crypto, your custody. 
Get Tangem
Get Tangem
Tangem Wallet brings a new level of simplicity, security, and accessibility to managing digital assets. It empowers you with complete control and independence in managing your assets with just a tap. Tangem Wallet is perfect for both newcomers, offering ease of use, and experienced crypto users, providing robust security and flexibility.
Each Tangem Wallet set can include up to three Cards or one Ring with two Cards. This versatile combination allows you to choose the best setup for your needs, with smart backup technology and an optional seed phrase for added security. Rest easy knowing your digital assets are protected against loss or theft.
Zero out of 2,000,000 cards have been hacked since inception.
At the heart of every Tangem Wallet is a powerful, certified chip developed in collaboration with Samsung Semiconductor. Every card comes with an inbuilt chip, taking the form of a 1 x 1 mm microcomputer.
Users want simplicity, reliability, and robust security without the hassle of handling cumbersome devices. This is why they choose Tangem. 🔥
If you use Tangem Wallet, you do not need to move your tokens out to swap them on exchanges. You can do that right in the app with Tangem Express. It helps select the best rates from a list of integrated homegrown DEX and CEX exchanges.
Everything can be done inside your wallet. You are completely protected.
About Tangem
Written by the company
- Unmatched Security for Your Digital Assets
- With Tangem Wallet, your private key is generated and stored directly on the device, ensuring it never leaves - set it up with seedphrase or go seedless, the choice is yours. This secure setup keeps your digital assets safe. Tangem Wallet has received top industry recognition, achieving the highest certification level (EAL6+) among competitors, with firmware audited by the renowned Kudelski Security lab.
- Everything You Need in One Device
- Manage tokens across 70+ blockchains all from a single device. Tangem Wallet gives you seamless access to DeFi, NFTs, decentralized exchanges, and more. Forget about wires, batteries, or Bluetooth. All you need is your smartphone, blending the convenience of a hot wallet with the security of cold storage.
- Effortless and Fast Transactions
- Tap your Tangem Wallet on your mobile device, and you’re ready to go. Use the Tangem App to buy, sell, transfer cryptocurrency, and interact with dApps securely. Purchase crypto with Apple Pay, Google Pay, or credit/debit cards, and enjoy an easy sell-back to fiat. Tangem Wallet integrates fully with WalletConnect for smooth crypto management.
- Simple and Secure Backup Solution
- Use a second & third Tangem Wallet Card as a backup. No need for paper, photos, or seed phrases. This smart backup solution ensures your assets stay secure with zero hassle.
- Built to Last with a 25-Year Warranty
- Tangem Wallet is IP68-rated for durability, offering the highest level of environmental protection in hardware wallets. With its robust construction and extensive warranty, it’s a reliable choice for long-term asset security. Tangem Wallet makes a thoughtful gift for any occasion, perfect for any crypto asset enthusiast.
Charging?
Today, hardware wallets come in different shapes and sizes, but what are crypto users looking for in a hardware wallet? What do they really want?
Users want simplicity, reliability, and robust security without the hassle of handling cumbersome devices. This is why they choose Tangem.
Contact info
Morgartenstrasse 9, 6003, Luzern, Switzerland
- support@tangem.com
- tangem.com
Tangem. Your wallet.
You should know
4.1
Great
876 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tantrum support was very good
Tantrum support was very good, answered questions I had very helpful.
10 December 2025
Reply from Tangem
Dear James,
Thank you for your feedback! We’re glad that you enjoyed our service.
Reply from Tangem
Dear Robert,
Thank you so much for your kind words! We’re thrilled that you’re happy with our products and customer service.
Tangem Feedback
Please provide user customizable colorful templates for the Tangem app to make it more appealing. Colors like orange, yellow and green.
How about providing XRP yield through aave protocol? We need more yield options for other coins.I am also requesting yield option for xlm and hbar coins.
Please provide more options for buying coins through credit card. As a customer I am looking for low fees for using credit card by just clicking one key. I feel the process is still complex.
6 December 2025
Reply from Tangem
Dear Customer,
Thank you for your feedback.
Regarding your request for customizable colorful templates, please provide more details via email at support@tangem.com, and we will make sure to forward your suggestion to our product team.
As for providing XRP yield, Tangem Yield Mode currently supports stablecoins and select tokens compatible with Aave, including USDT, USDC, and DAI. Unfortunately, XRP is not available on Aave for yield, but we will pass along your request.
Regarding purchasing options, in the Tangem app you can buy cryptocurrency through the integrated Mercuryo, Simplex, MoonPay, and Unlimit services. We are constantly working on expanding the list of supported providers.
Stay tuned for updates!
Scam run by retards
Company charged me double shipping when they screwed up my address. Took me multiple email followups and many ticket submissions to do the job they got paid extra for. Will never recommend this POS and was a complete waste. 1 star is overkill for these tards.
5 December 2025
Reply from Tangem
Dear Customer,
We regret that your experience did not meet your expectations and appreciate the opportunity to clarify the situation.
Our support team responded to all of your inquiries within 48 hours, in line with the automated response regarding processing times. Concerning your order, the package was originally shipped to the address provided at checkout. Unfortunately, the courier deemed the address incomplete for delivery, and the item was returned to the sender. Consequently, shipping costs were required for the reshipment.
Should you have any further questions, please reach out to us at store@tangem.com, and we will be happy to assist you.
I don't have 5 wallets, just for kicks.
This is my 5th two-card set from Tangem. I love the fact that as a 56 year old, that knew nothing about digital currency or storage/security, Tangem is as simple as it gets. The app allows ease of use and decently fast transactions. I bought one set for each of my four grandchildren and one for my personal holdings. Shipping is tracked from start to finish and the price is unbeatable.
9 December 2025
Reply from Tangem
Dear Customer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Tangem has made digital currency simple and secure for you, and that you’re sharing it with your grandchildren.
Perfection 🙏
7 December 2025
Reply from Tangem
Dear Toni,
Thank you so much for your feedback! Enjoy using your Tangem device!
Its wasn't a great experience had the…
Its wasn't a great experience had the run around with the discount and then a run around with the return it's been two week and still did not get my return yet very disappointed in how you do business
6 December 2025
Reply from Tangem
Dear Customer,
We regret that your experience did not meet your expectations.
Our records show that the refund was successfully processed a few days ago, and a notification was sent to you via email. As outlined in our Return Policy, customers are required to contact our support team and provide confirmation of the item’s shipment back to our warehouse, including the tracking information. Unfortunately, we did not receive this information from you, which contributed to the delay in processing your refund.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Reply from Tangem
Dear Customer,
Thank you for your feedback! We’re glad you enjoyed the product and that the delivery was on time.
Took payment but no order confirmation!
*The issue has now been rectified and I am awaiting arrival of the cards*
I ordered 2 x 3 card sets, they took payment from my card but I never got an order confirmation email. There was no email in my spam, and nothing has been delivered. I contacted customer support who unhelpfully asked for the order number (!) and then suggested I check spam to find the email (I told them I had checked it). Still waiting a resolution. Poor ordering experience and very poor customer service. I think I will go elsewhere for a cold storage product - not reliable!
5 November 2025
Unprompted review
Reply from Tangem
Dear Aoife,
Thank you very much for taking the time to share your feedback. We sincerely appreciate the opportunity to review your case and provide clarification.
Upon careful review, we observed that the email address used to place your order differs from the one provided for correspondence. We can also confirm that our support team has addressed your inquiries comprehensively and in a timely manner, providing all relevant information regarding your order.
Should you have any further questions or require additional clarification, please do not hesitate to contact us directly at store@tangem.com.
We greatly appreciate your understanding and thank you for allowing us the opportunity to address this matter.
tangem wallet stuck with courier then delivered
I bought a tangem wallet which is now 11 days late for delivery. Was delivered today, unfortunately have to dock 1 star because I contacted customer service 3 times and only received 1 reply. Doesn't bode well in future if something goes wrong and I need help.
#After I wrote this review I received 2 replies that offered a refund or another product so maybe there were crossed wires.
Added support ticket info.
10 November 2025
Unprompted review
Reply from Tangem
Dear Steven,
Thank you very much for taking the time to share your feedback with us. We sincerely regret that your recent experience with Tangem did not fully meet your expectations and apologize for any inconvenience or confusion this may have caused.
Upon review, we can confirm that your parcel was successfully delivered on November 11, 2025. We also sincerely apologize for the longer response times from our support team. Due to the busy holiday season, our reply times were extended, but please be assured that we are taking measures to improve our processes and enhance the overall service experience.
We truly appreciate your patience and understanding and remain fully committed to providing you with the highest quality of support. Thank you again for giving us the opportunity to address your concerns.
Purchased 2 set of 3 cards never received confirmation email!
Purchased 2 set of 3 tangem cards and never got a confirmation email been more than 48 hrs and their customer support hasn't replied :S.
UPDATE: Got the email. customer service is helpful but slow. so don't panic...
5 November 2025
Unprompted review
Reply from Tangem
Hello!
Thank you for sharing your feedback. We sincerely apologize if our response times did not meet your expectations. Please be assured that our support team strives to assist every user thoroughly and accurately, and we are continuously working to improve our processes to provide faster support.
We truly appreciate your patience and understanding, and we remain committed to helping you with any questions or concerns you may have. Your feedback is invaluable in helping us enhance the service we provide.
I have an android cell
I have an android cell. Hard to find the download. I figured out a way and the app says my model cell phone is not compatible. I can not find which phones to buy. At this point it's a total waste of money. I would still like to use the product. Don't know what type of cell phone I need to own. Where does it want that up front? Help still requested. I am not computer stupid. The warning also pops up when you try the down load ap from Google store.
29 October 2025
Reply from Tangem
Hello!
We sincerely apologize for any difficulties you may be experiencing.
The notification received from Google Play suggests that your mobile device may lack an NFC module, which is essential since the cards are powered and communicate with the phone through the NFC module. You can use any mobile device with an Android operating system higher than 6.0 or iOS 15.0 and higher with full NFC support, except iPhone 6/6s and iPhone SE (1st generation).
Should you have any further questions or require additional assistance, please do not hesitate to contact us at support@tangem.com. Our team is always happy to provide support and ensure you have the most accurate and up-to-date information.
This wallet is trash
This wallet is trash ! Failed transactions, swaps,endless issues , support is pathetic
3 November 2025
Unprompted review
Reply from Tangem
Hello!
We sincerely appreciate you taking the time to share your feedback. We regret that your recent experience with Tangem did not fully meet your expectations and apologize for any inconvenience or confusion this may have caused.
Our support team is actively working to resolve the issue concerning the transaction you attempted to send for performing a swap. However, we have not yet received the information requested from you via email. Once we receive the necessary details, we will be able to thoroughly investigate the matter and provide an appropriate solution. We kindly ask you to check your inbox and provide the requested information at your earliest convenience so that we can proceed.
Thank you for your understanding and for giving us the opportunity to address this matter.
The set up process is simple
The set up process is simple. To use app is also very easy and user-friendly. I would recommend it to all Crypto users.
29 October 2025
Reply from Tangem
Dear Mark, thank you for your fantastic rating! Your support truly means a lot to us. We hope our product continues to bring you joy and that you enjoy using it for a long time to come!
Love the product- easy to use
Love the product- easy to use, not super complicated & has been very reliable for me. Purchasing direct took a little effort to get the discounts to stick but persistence worked. I’ve purchased three different sets for other family members as well. I highly recommend TANGEM cold wallets!
1 September 2025
Reply from Tangem
Dear Scott, we truly appreciate you sharing your thoughts with us. Your feedback means a lot, and we wish you nothing but positive experiences with the Tangem wallet!
I contacted Tangem for help loading my…
I contacted Tangem for help loading my XRP on crypto.com to my Tangem wallet. I got no response. I still don’t know how to do it. Tangem has no customer support.
28 October 2025
Reply from Tangem
Dear Carrie,
Unfortunately, we've been unable to locate any support ticket linked to your e-mail address.
Please email our support team at support@tangem.com, and we’ll do our best to help!
Reply from Tangem
Hello! Thank you for your great feedback — it’s always wonderful to know you’re satisfied with our app!
A+ About as safe as you can get with this ease of use.
With the new offline seed phrase generation, I don’t think you can find a safer wallet that’s this easy to use. Safe, easy, and durable/reliable. Plus the ring option is pretty damn cool…. What more could you want?
29 October 2025
Unprompted review
Reply from Tangem
Dear Josh, your positive feedback inspires us to keep building the best possible experience for our users — thanks a lot for your trust and appreciation!
Best cold wallet not scam.
28 October 2025
Unprompted review
Reply from Tangem
Hi there! Thank you so much for your kind words — we’re thrilled to hear you’re enjoying your experience with Tangem.
Reply from Tangem
Dear William,
We are pleased to confirm that your order has been successfully delivered. For your convenience, we have also contacted you via email with additional details regarding your order.
Please feel free to reply to the email if you have any additional questions or require further assistance.
Thank you for your attention and continued support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.