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Tangelo Used Cars Reviews 611

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, patient, and honest, often going above and beyond to ensure a smooth and stress-free car-buying process. Many highlight the exceptional service, noting clear communication, personalized videos, and a non-pushy approach. The overall user experience is described as easy and enjoyable, with many appreciating the efficiency and the quality of the vehicles. However, some customers experienced issues with after-sales service, mentioning that their cars were not ready as planned for pickup or that identified problems were not rectified promptly. A few also noted that some vehicle issues were encountered after purchase.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism and helpfulness. Many... See more

Service

Users describe positive interactions with service. Customers frequently praise the professionalism,... See more

Product

People report positive experiences with product, often highlighting their satisfaction with the cars... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the car purchase process easy,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kirsty from Plymouth branch was absolutely amazing! Knowledgeable, patient & honest. Nothing was too much for her and she was happy to go above and beyond. Whilst searching for a new car I spoke to se... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Tangelo team and Ben specifically, he kept me updated on each stage of the process and sent me a personal walkaround video of the vehicle highlighting it’s features and even pic... See more

Company replied

Rated 5 out of 5 stars

Luke made the entire car-buying process smooth, stress-free, and actually enjoyable. He was knowledgeable, patient, and took the time to understand what I was looking for without ever being pushy. He... See more

Company replied

Rated 5 out of 5 stars

This was the first car we had bought remotely, let alone being new to electric cars. Kirsty went above and beyond to ensure we had all the info we needed, even sending links to appropriate chargers, s... See more

Company replied


Company details

  1. Used Car Dealer
  2. Car Dealer
  3. Motor Vehicle Dealer

Written by the company

Tangelo takes the hassle out of buying your next car. Take a look through our online range of used cars and vans – they’ve all been quality checked so you know your search will be worry free. Visit our Customer Hub in Exeter or Plymouth to look around our available used cars and book test drive before deciding on the right vehicle for you.

Tangelo

Written by the company

Make finding your next car online easy peasy

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

611 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very good after sale care

I bought a second hand Peugeot 208 at the end of June 2025, so I have been driving the car for 3 months before leaving this review. I have been very happy with the level of service pre and post sale. I had a few issues once I got the car, which got resolved without problems. Both Finn and Mark have been very good on their words and I would have no problem recommending Tangelo to anyone looking for a car.

30 September 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Rated 1 out of 5 stars

Took days to respond

Took days to respond, then sold the car I was already interested in, sending all my px details, only to find that out after I chased them up? Save your time go elsewhere

26 September 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your review regarding you recent experience at Tangelo Exeter.

I have passed on your review to the Sales manager of Tangelo and have asked them to make contact with you regarding this.

In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk or 01392822700

Kind regards,
Rebekah

Rated 5 out of 5 stars

Shop here for a Car

From the first visit and paying a deposit to hold the car until we were able to test drive through to collection of the car we have had an amazing experience. Customer Service was first class, made all points we raised clear and were then solved regarding the vehicle

27 September 2025
Unprompted review
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Reply from Tangelo Used Cars

Hello Richard & Lesley,

Thank you for your kind words, our team at Plymouth will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again.

All the best - Freya.

Rated 5 out of 5 stars

After that 5 hour trip to pick up the…

After that 5 hour trip to pick up the car, I can honestly say it was totally worth it, we absolutely love our new addition to the family. Very patient and took the time to explain everything clearly and made sure I felt comfortable with every step.
Big thanks to Kirsty Xx

11 September 2025
Unprompted review
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Reply from Tangelo Used Cars

Hello,

We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to Kirsty.

Best wishes,
Freya

Rated 5 out of 5 stars

Steve was great

Steve from Tangelo made the purchase a very easy and efficient procedure. I am very pleased with my new car and with the confidence if I have any concerns or queries they will happily help me.

18 September 2025
Unprompted review
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Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick. Best wishes - Keira

Rated 5 out of 5 stars

Excellent Service

I had seen a VW Golf GTD for sale at Tangelo Plymouth, I rang the garage and spoke to Steve Bunt who gave me details about the car over the phone and followed it up by sending a personal video of the car.
Based on that I decided to drive the 180miles to the garage to have a closer look at the car over the weekend. Steve and the team very were very friendly and welcoming, and Steve assured me that any work needed would be carried out before delivery. He was true to his word, and kept me updated daily as to the work being carried out and when I could expect delivery.
The car was delivered to me the following weekend and I was extremely pleased with the car. Steve is a credit to the company I and wouldn't hesitate recommending Tangelo for your next car purchase.

6 September 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 5 out of 5 stars

I love my new Renault Captur

I love my new Renault Captur. I have rung about obtaining the MOT certificate,but nobody has got back to me. Problem rectified. My fault

9 September 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your kind words, our team at Exeter will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again, all the best - Keira

Rated 5 out of 5 stars

10/10 for Kirsty!!

I have been looking for some time for a VW Tiguan R-line, then I found the perfect one at Tangelo Plymouth! Kirsty made sure that the car was onsite for me to view and take for a test drive, and 1 week later I have my new car! She even came in on her day off to make sure she could hand the car over, which I think is amazing dedication to customer service. She was an extremely lovely lady who made sure all of my needs were met. I would absolutely recommend Kirsty at Tangelo to anybody! I’ve never had such an easy and smooth process when buying a car. 10/10 for Kirsty!!

13 September 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 5 out of 5 stars

Faultless, efficient and exceptional in every area.

I had the pleasure to pick up my new car today and the service was the best I’ve experienced having done it 5 times prior. Steve made the whole entire thing seamless and is a credit to the company.

From a friendly greeting as you come in to the moment the keys are put into your hands. I could not recommend it any more.

12 September 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 5 out of 5 stars

Helpful & Easy to deal with

Kirsty was excellent as we’re all the team at the branch who introduced themselves during the process of the purchase. They made everything smooth during the purchase process and explained each step of the way. I would recommend the team at Tangelo / BYD for the purchase of your next new or used car. Thanks

2 September 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 5 out of 5 stars

Easy intro to remote buying and electric cars.

This was the first car we had bought remotely, let alone being new to electric cars. Kirsty went above and beyond to ensure we had all the info we needed, even sending links to appropriate chargers, suggesting charging stations on the way home, making sure we were comfortable with the controls and answering all my questions! After care is equally impressive. I'd definitely recommend Tangelo.

6 September 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 5 out of 5 stars

Great service

Great service, attention to detail and lovely people. Very happy with my recently purchased used car. I would buy from then again.

21 August 2025
Unprompted review
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Reply from Tangelo Used Cars

Hello,

We are so pleased to hear that your experience with us at our Plymouth dealership was the best it could be. We hope to see you again soon.

Kind Regards,
Freya.

Rated 5 out of 5 stars

Would recommend to anyone looking to…

Would recommend to anyone looking to buy a car from here, was a very smooth process, Kaydee was extremely nice and friendly couldn’t fault her in anyway, over the moon with the car that was sold to me was well worth it

19 August 2025
Unprompted review
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Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Exeter dealership. It is great to hear that our team where professional and quick. Best wishes - Keira

Rated 5 out of 5 stars

Happy customer

My first experience with Tangelo and I was very impressed. Very smooth process from start to finish. Fin was extremely helpful and professional, from arranging a video of the car at the start, to the final hand over. The car needed a couple of bits doing that had been identified by their internal system and it was all completed very quickly. So far the car is great and I would definitely use Tangelo again.

1 August 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 5 out of 5 stars

Stress free experience

Amazing service from the team in Plymouth! Very professional and smooth service when purchasing my new car. Thanks to Kirsty, Gary and the whole team for making it an enjoyable and stress free experience.

16 August 2025
Unprompted review
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Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick. Best wishes - Keira

Rated 5 out of 5 stars

I recently bought myself a new car

I recently bought myself a new car, Kaydee was very knowledgeable and efficient. Within a week of viewing the car I had already picked it up , would definitely reccomend !

18 August 2025
Unprompted review
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Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Exeter dealership. It is great to hear that our team where professional and quick. Best wishes - Keira

Rated 5 out of 5 stars

Amazing First Car Buying Experience

We recently bought our very first car — a beautiful red Mini Cooper Hatch — from Tangelo Exeter, and the experience was fantastic! Kaydee was absolutely brilliant, guiding us through every step of the process. As first-time car buyers, we knew very little about cars, but Kaydee was patient, friendly, and always happy to explain things clearly and answer all our questions. She made what could have been an overwhelming process feel easy and exciting. We’re now enjoying our Mini so much — we absolutely love it! Thank you, Kaydee and Tangelo Exeter, for making our first car-buying experience such a positive one.

21 July 2025
Unprompted review
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Reply from Tangelo Used Cars

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

Rated 5 out of 5 stars

I met a fantastic team that helped me…

I met a fantastic team that helped me through the entire car buying process.

2 August 2025
Unprompted review
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Reply from Tangelo Used Cars

Hello Ovidiu,

Thank you or your kind words in regards to your time and experience finding your new car with our Exeter dealership. We really appreciate your recommendation and we hope to see you again soon.

Best wishes,
Freya.

Rated 5 out of 5 stars

Excellent service from Kaydee

Excellent service from Kaydee. Very pleased with car and simplicity of the purchase

9 August 2025
Unprompted review
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Reply from Tangelo Used Cars

Hello Daren,

Thank you for your kind words, our team at Exeter will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again.

All the best - Freya.

Rated 5 out of 5 stars

A great service from Kirsty at Plymouth…

A great service from Kirsty at Plymouth Tangelo with my BMW X3.
A non pushy, relaxed test drive with Kirsty, which I later bought. No problem with a small bumper touch up. All paper work covered, a very good competitive price, having looked all over.
The 12 month warranty, very appealing.
Kirsty helped set up the in car system and went the extra mile making me up my private plates.
Would certainly recommend this small but considerate set up in the Plymouth branch.

28 July 2025
Unprompted review
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Reply from Tangelo Used Cars

We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick. Best wishes - Keira

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