Town & Country Mortgage Services Ltd Reviews 

1,265
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally helpful, knowledgeable, and approachable during every stage of the mortgage journey. Many people mention that advisors provide clear, thorough explanations, which helps first-time buyers feel confident and well-supported. Some people also felt that the remarkably fast response times and proactive communication were major highlights of the service. Reviewers frequently appreciate that advisors remain readily available outside of standard business hours to resolve urgent issues and answer questions. Buyers note that overall user experiences are smooth, efficient, and completely tailored to handle unique financial situations.

What people talk about most

Staff

Consumers find staff to be positive, highly knowledgeable, and efficient throughout the mortgage process.... See more

Service

Customers report widespread satisfaction and appreciation for the exceptional mortgage service. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional communication and prompt... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast turnaround times and... See more

User experience

People report positive experiences with user_experience, noting that the mortgage process is surprisingly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

T&C were fantastic, specifically Michael Longley who was really informative and just made the process chill and stress free. We are first time buyers and a bit more complex, we didn't actually think w... See more

Rated 5 out of 5 stars

Gary and Sommer have been fantastic in helping secure a mortgage to buy our property. Gary helped negotiate terms and secure a great deal. They were both super knowledgable and so helpful and approac... See more

Rated 5 out of 5 stars

Michael made our experience so easy and we couldn’t be more grateful! We initially went with another broker but he was so knowledgeable, quick and happy to help us, alongside just being a great guy. H... See more

Rated 5 out of 5 stars

Stephen Donoghue has been incredibly helpful and kind throughout our process of securing a mortgage offer. Any questions we had, he was happy to help, anlways picked up the phone, and we felt immensel... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Income Protection Insurance Company
  4. Insurance Broker
  5. Life Insurance Agency

Written by the company

Mortgage Brokers - Town & Country Mortgage Services Ltd have been providing expert mortgage advice in Luton and across the UK for over 20 years. Our job is to save you money, by finding the best mortgage deal and insurance cover for you, providing value for money and meeting your expectations at every opportunity. https://tandcmortgages.co.uk/?gclid=EAIaIQobChMIr4eAl9qR-wIVmeR3Ch1InwQEEAAYASAAEgKdu_D_BwE


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,265)

119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Michael has been amazing throughout the…

Michael has been amazing throughout the whole experience, as first time buyers with no idea on the process of getting a mortgage or how it works, Michael has taken the stress from us and helped us secure our first ever mortgage offer! Would recommend to anyone who needs help or advice to contact him or the helpful team at Town & Country Mortgages.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Have been using Town & Country mortgage…

Have been using Town & Country mortgage for many years now & the service provided is fantastic.
Always available when needed, Especially Gary Whitehead & Sommer White.
If your looking for a reliable mortgage broker with amazing attention to detail this is the place.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Service!

Received top-quality service from T&C. Michael and Mitchell were especially very helpful and responsive. Highly recommend!

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Gary always provides me with the best mortgages rate and keeps me posted at all time. I have been using his company for the past ten years. They provide excellent services and explained everything well.

2 October 2025
Unprompted review
Rated 4 out of 5 stars

We just wanted to take a moment to…

We just wanted to take a moment to thank you both for all your guidance and support throughout our mortgage process. Your professionalism, patience, and clear communication made the entire experience so much smoother for us.

We truly appreciate the time and effort you put into helping us secure the right mortgage for our property. It has been a pleasure working with you, and we’re grateful for your expertise and dedication.

Thank you again for all your help. We’ll be sure to recommend you to anyone looking for outstanding mortgage advice and support.
To Michael and summer

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Knowledgeable staff, quick turnaround times and great results. Explanations were provided every step of the way which helped a lot in understanding the process/details. Recommend

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing expertise and service with Charlotte

This was my second time working with Charlotte and she’s been absolutely amazing throughout! The whole process was always well informed and extremely efficient. Charlotte’s communication is excellent and I’m very grateful for her help. Amazing service - I’ll always keep coming back to Charlotte, and all at Town and Country. Thank you for everything!

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Michael is the best!

Michael is the best!! From the first phone call we had he was amazing, as first time buyer with no experience, Michael was nothing but helpful, made the whole process easy! Kept us in the loop the whole time, emails replied too so quickly and thank you to Michell who also helped us throughout.

We couldn’t recommend them enough!

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful and friendly advice! Recommend!

I received a personal service throughout and everyone I spoke to from the company was helpful and friendly. Lewis was amazing and I cannot praise his knowledge, patience, responsiveness and helpfulness enough. He went above and beyond to help me. Mitchell has also been helpful and responsive in all my interactions as well.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

The best mortgage brokers out there

The best mortgage brokers out there! They have helped us to take new mortgages and re-mortgage out properties multiple times in the past and they always made things so easy! They are absolutely fantastic finding solutions and offering advise. I could not recommend them highly enough. A special shout out to Charlotte and Mitchell, incredible service and extremely fast turnaround!

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Helpful, friendly and quick!

From the first phone call, Michael was friendly, easy to talk to and worked hard to get us through the mortgage doors. Mitchell has been great with answering questions, always a quick phone call or email away. We also spoke with Matthew, of the same company, in regard to insurances. He gave us reasoned recommendations, which we accepted after we took time to think about them. I would say the best thing about this trio is that they genuinely care about doing what’s right for your circumstances, and going the extra mile to get it done. The whole process has been thorough, with zero pressure, easy, and reassuring. I look forward to a longer term relationship with this company. Thanks for your hard work!

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Brilliant

Town and Country Mortgages have been absolutely fantastic. Michael has kept us up to date with the process every step of the way. He went above and beyond for us and cannot thank Michael and the team enough. Highly recommend using Town and Country Mortgages.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

We contacted Town and Country to…

We contacted Town and Country to investigate getting a mortgage for our new build home we where planning on purchasing. We where put in contact with Michael who has been outstanding throughout the process, always giving clear instruction and reassurance and explanation when needed. We now have an offer and are currently proceeding with our next steps of buying our first home. I would also like to add that its quite rare to have responses to queries during weekends and other days when you wouldn't expect due to expected business hours however this didn't seem to be a problem with T&C. Many thanks

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Approved Mortgage Application

Lewis Caygil and Sommer White have been instrumental in getting our mortgage approved. From the very beginning, Lewis took the time to explain all the options in detail and advised us on what would be most suitable. He ensured that all documents were accurate and verified, helping the process run smoothly. Lewis kept us well informed throughout and skillfully negotiated with the provider to secure the best possible offers whenever issues arose.
Sommer was equally fantastic. In Lewis’s absence, she responded promptly to our questions and kept our files up to date until the mortgage was finalised.
A big thank you to both Lewis and Sommer for all their support and hard work!

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Lewis and Mitchell were excellent

We were recommended to use Lewis Caygill at Town and Country by our seller and he has been excellent. Really helpful, informative and all really easy to understand, something that was important as a first time buyer for us. Mitchell Topp then processed our application and again - made everything easy to understand and kept us informed.

Lewis and Mitchell helped us secure our mortgage promptly and we wouldn’t hesitate to use their services again.

13 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look