Placed an order August 2023, nearly £1,500. Then one week later they went into administration,apparently owing over £450,000!! I have tried and tried to contact them, to no avail. They did start tradi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Another wonderful experience with Talor. Order process as smooth as ever, with our lovely sun lounger delivered just 10 days later. Fully built so zero effort needed for assembly. Also the free cushio... See more
Company replied
Very nice looking, good quality furniture and reasonable prices too. The contemporary metal frames look great. (Pulse sofas and rising tablet set in charcoal). Excellent patient online customer servic... See more
Company replied
Priced as a top end outdoor sofa, and at first impression really pleased with the quality and overall finish. Looks great and is certainly really comfy. I'm a bit concerned the plastic bracket for the... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Cane Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Outdoor Furniture Store
About TALOR Home & Garden
Written by the company
TALOR is a high-end online furniture company shipping across the UK and Europe. Founded in May 2019, we started as a specialist supplier of rattan garden furniture but quickly expanded our range to offer outdoor fabric furniture, pergolas, outdoor rugs, artificial green walls and artificial grass, fire pits, parasols and more.
We pride ourselves on providing an unrivalled service, and customer satisfaction is of utmost importance to us. Our customers are continually stunned by our efficiency and ability to go the extra mile when it counts. Unfortunately, there are rare occasions where mistakes are made (we're only human) or an uncontrollable issue arises - but we believe that the way in which these issues are handled is the most important element of excellent customer service.
We welcome reviews of all kinds on our Trustpilot page and encourage our customers and prospects to read all reviews and responses to gain an extensive understanding of the quality of service we provide.
We kindly request that our customers only provide a fair and balanced review and do not bend the truth or provide information that is inaccurate. We take pride in the fact that we do not manufacture our reviews under any circumstance, meaning that all reviews and overall ratings are consistently reflective of the service we offer.
Our customer service team are always on hand and ready to assist with all queries, no matter how big or small. If you have an outstanding customer service query that needs resolving, we implore you to contact our customer service team prior to leaving public feedback, as we'd really appreciate the chance to go the extra mile and deliver an unforgettable customer experience. Upon a swift resolution of any customer service issues, we feel that you, the customer, can then provide a more balanced review of TALOR.
We'd like to take this opportunity thank you for your interest in TALOR Garden Furniture, or if you are a happy customer of TALOR, we thank you for your valued business and trust in our company.
Take A Load Off, Relax
Shop now, at www.talor.co.uk
We pride ourselves on providing an unrivalled service, and customer satisfaction is of utmost importance to us. Our customers are continually stunned by our efficiency and ability to go the extra mile when it counts. Unfortunately, there are rare occasions where mistakes are made (we're only human) or an uncontrollable issue arises - but we believe that the way in which these issues are handled is the most important element of excellent customer service.
We welcome reviews of all kinds on our Trustpilot page and encourage our customers and prospects to read all reviews and responses to gain an extensive understanding of the quality of service we provide.
We kindly request that our customers only provide a fair and balanced review and do not bend the truth or provide information that is inaccurate. We take pride in the fact that we do not manufacture our reviews under any circumstance, meaning that all reviews and overall ratings are consistently reflective of the service we offer.
Our customer service team are always on hand and ready to assist with all queries, no matter how big or small. If you have an outstanding customer service query that needs resolving, we implore you to contact our customer service team prior to leaving public feedback, as we'd really appreciate the chance to go the extra mile and deliver an unforgettable customer experience. Upon a swift resolution of any customer service issues, we feel that you, the customer, can then provide a more balanced review of TALOR.
We'd like to take this opportunity thank you for your interest in TALOR Garden Furniture, or if you are a happy customer of TALOR, we thank you for your valued business and trust in our company.
Take A Load Off, Relax
Shop now, at www.talor.co.uk
Contact info
68, Briar Way, PE253QA, Skegness, United Kingdom
- 020 7947 0780
- sales@talor.co.uk
- talor.co.uk
Excellent Service
From ordering samples to placing an order for my chosen sofa, Talor were extremely helpful. Even when I forgotten to include the free scatter cushions, they were more than happy to add to the order.
19 April 2022
Reply from TALOR Home & Garden
Thank you Karen for your lovely review, it is much appreciated and it has been our absolute pleasure :-)
Garden pergola
The customer service from Talor’s was excellent right through from placing the order through to delivery and aftercare. Updates were provided throughout. I would recommend the company. I am so pleased with the pergola I’m sure we’ll be spending lots of time sat under it.
18 April 2022
Reply from TALOR Home & Garden
Thank you so much for your kind words Mandy, we do pride ourselves on our customer service and reading comments like this validates that we are on the right track. It has been a pleasure dealing with you and I am so pleased you love your pergola :-)
Service from Talors was excellent.
Service from Talors was excellent. We had several supply difficulties and delays with our pergola which I’m sure we’re beyond Talors’s control but we were always kept fully updated with personal and apologetic emails and we were always able to speak to helpful staff on the phone.
14 April 2022
Reply from TALOR Home & Garden
Thank you Nick for your very kind words, they are very much appreciated :-) We do like to try and keep our customers as updated as possible.
Ordered from talor as all there…
Ordered from talor as all there furniture looked amazing and I can honestly say it is in the flesh albeit it’s rained since it arrived.
I opted for the vip delivery which was okay and to be fair not talor”s issue but they were a bit grumpy and as it started to spit with rain they were going to refuse to put it together ( but like I said that was the delivery company ) canIt wait till uncover it all and enjoy our new furniture
Looks amazing and is definitely top quality
13 April 2022
Reply from TALOR Home & Garden
Thank you for your kind review and I am sorry to received a less than satisfactory delivery experience and I will be taking that up with our logistics arm.
I am thrilled you love your furniture though and hopefully we will have some lovely sunshine over the Easter period :-)
Service is great had no problem with…
Service is great had no problem with two orders and more than happy with product . Will use them again
12 April 2022
Reply from TALOR Home & Garden
Thank you Darren for your review and it has been our pleasure :-)
Reply from TALOR Home & Garden
Thank you Iain for your kind words :-)
Customer service at its best!
Customer service at its best. The team at Taylor go above and beyond to ensure customer satisfaction. From the moment you order, straight through to delivery, their communication and support is second to none. I’ve bought twice from them now and I’ve been very impressed with the quality of their products, needless to say I’ll be ordering again.
10 April 2022
Reply from TALOR Home & Garden
Thank you Keri, this means a lot. I am glad we got everything sorted for you and I have to say, your garden space looks amazing!!
Another wonderful experience with…
Another wonderful experience with Talor. Order process as smooth as ever, with our lovely sun lounger delivered just 10 days later. Fully built so zero effort needed for assembly. Also the free cushions were an added bonus! Thanks again Talor. I’ve shared your webpage with colleagues and have no issue in making a recommendation for you. Just need some nice weather now to enjoy our new garden furniture and loungers.
6 April 2022
Reply from TALOR Home & Garden
Thank you so much for your lovely review and for your recommendations, it means a lot. Here's hoping for a lovely sunny Easter :-)
Very impressed with service.Speaking to…
Very impressed with service.Speaking to the same person is a bonus these days and the web site was easy and straight forward to use. As yet have not been able to unpack and inspect furniture because of other work so it is still boxed up but in the dry.
6 April 2022
Reply from TALOR Home & Garden
Thank you Mr Humberston for your kind words and it was lovely speaking to you on the phone. If you have any problems at all when assembling, please let me know and I will be happy to help :-)
Very good service and furniture exactly…
Very good service and furniture exactly as stated. Would definitely recommend!
6 April 2022
Reply from TALOR Home & Garden
Thank you Jo for your kind words, they are much appreciated. It has been our absolute pleasure :-)
The furniture was as ordered and the…
The furniture was as ordered and the delivery was very good. The delivery men were efficient and helpful. The furniture looks great on our decking
3 April 2022
Reply from TALOR Home & Garden
Thank you Jill for your kind words, they are much appreciated and I am thrilled you love your new garden furniture :-)
Excellent service
Excellent service, kept us up to date throughout. Would definitely recommend!
31 March 2022
Unprompted review
Reply from TALOR Home & Garden
Thank you Muhammed for your kind words, they are much appreciated and am glad we got everything sorted out for you :-)
Brilliant customer service from placing…
Brilliant customer service from placing order and realising not added free cushions to order getting quickly sorted. Furniture is even better quality then expected and would definitely recommend
29 March 2022
Reply from TALOR Home & Garden
Thank you Jo for your kind words and I am thrilled you love your new furniture - all we need is the sunshine to come back now :-)
Fire Pit Dining Set
I ordered a garden fire pit dining set. I also added the VIP delivery for the furniture to be assembled. There were some issues with the assembly whereby the glass fire pit surround was assembled wrongly, the control panel was not attached to the table, the bolts to do this were not left with us, and there was damage to the ignition system due to the control panel being left hanging loose. I contacted Talor and Scott from Customer Services could not have tried harder to rectify the issues. He has gone above and beyond ‘normal’ customer service and has also fed back to the manufacturer and delivery company on my behalf. Talor made appropriate redress to us to compensate for our inconvenience and I would not hesitate to order from this company again. It would seem that the difficulties were mainly caused by the manufacturer and delivery company but Talor took it upon themselves to make matters right.
28 March 2022
Reply from TALOR Home & Garden
Thank you Geoff for the lovely review, it is most kind of you! Thank you for being so patient, understanding and very helpful. It has been an absolute pleasure dealing with you and if I can ever help you in the future, please do not hesitate to contact me.
Excellent from ordering through to…
Excellent from ordering through to delivery and beyond! A good old fashion customer service. A place where you speak to real people. I received my garden corner sofa today, perfect, as described, arrived in good time and an email was sent to me afterwords to check delivery went well. Could not fault them! I highly recommend! Thank you! 😊👏🏻
25 March 2022
Unprompted review
Reply from TALOR Home & Garden
Thank you Anna for your lovely review, it is much appreciated. We try our best to add that personal touch with our customers so reading reviews like this validates that we are heading in the right direction. You have been a pleasure to deal with and I hope you have many years enjoyment with your furniture :-)
Great company
Great company, super helpful and would recommend for your garden furniture!
25 March 2022
Reply from TALOR Home & Garden
Thank you Elisa for the kind words, it has been our pleasure :-)
Very good communication right until the…
Very good communication right until the end when a bit of misunderstanding in comms or they would have got 5 stars. Even so, customer service excellent-good personal service and small issues dealt with effectively and quickly. Good price especially with small discount, good lead time and really love the sofa set. Good option for delivery, don't have to sign. Definitely recommend Talor.
24 March 2022
Reply from TALOR Home & Garden
Thank you Gail for your lovely review and apologies for the slight confusion on delivery. We will try for the 5 stars next time :-)
Love my new garden furniture!
I am absolutely delighted with my new garden furniture. It’s well made and the cushions are full and comfortable.
Easy to put together although you do need two people.
Looks very classy- Would definitely recommend
24 March 2022
Reply from TALOR Home & Garden
Thank you so much for your lovely review and you are pleased with your new furniture. It has been our absolute pleasure :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.