Talabat Reviews 1,274

Terrible customer service support. They read from a pre-made script and pretend to help without actually helping.

My order was not delivered to me and they refused to give me a refund. Absolutely unacceptable. PLEASE AVOID.

I always ordered from 1 restaurant on talabat. Once I went to the restaurant and saw the menu. Shocked to see the price, on talabat it's much more than the restaurant. And top ot that delivery and app charges. Its pure looting their costumers.

Extremely poor service and zero accountability.
My order was accepted and charged, yet never delivered. The restaurant confirmed they never received the order, while the Talabat app falsely showed the status as “in preparation” for over an hour.

Customer support hid behind “policies” instead of resolving the issue. After waiting an hour with no food and no transparency, I was offered a 15 AED voucher as compensation — completely inadequate for the inconvenience and wasted time.

I was left hungry and forced to place a new order from another restaurant, waiting yet another hour. There was no real concern for the customer experience, only scripted responses and excuses.

Talabat positions itself as a leading platform, but this experience reflects irresponsibility, misleading order tracking, and poor customer care. Very disappointing and not acceptable.

Tried repeatedly installing the app just to order food in Bahrain but ...no luck!
Obviously, i did not have a middle-eastern mobile number and when trying to place an order I used the other two numbers I had (European and British) but when tried to confirm my number I got the same error-message that I should retry later and after a while this was blocked due to many tries!!!
I tried the next day, I was still not able to confirm my number which meant I was not able to order anything!

Utter rubbish ! The app is horrendous! There was not even a support contact us page in order to get this resolved. For some reason this horrible app is monopoly and there is no other app for ordering food(!!!)

They guy claimed that my order is in sharjah while its stated its in ajman. He yelled at my mother and dont wna deliver my order anymore and returned it back to talabat mart.
The manager is egyptian. He also was mean to her. So i ordered again online like 3 times it got canceled manually by them!! Worst service ever.
And just when i wanted to order from lulu hyper after their bad experience. Its closed!! They wasted my time. No one buys from talabat mart !!!

Worst company ever, no recommended at all ... Complain department the worst part of customer service

Yesterday, I ordered through Talabat as a Talabat Pro user, and the experience was extremely disappointing. The order took two and a half hours to arrive, despite three calls to customer service starting from the first hour, during which I repeatedly asked to cancel since the food had not yet been dispatched. Each time, the agents either refused to cancel or insisted it was already on the way, and at one point assured me I would receive it in five minutes, which was not true.

I clearly told them I no longer needed the order because it would arrive cold, it was already around 1 a.m., and I had placed another order from a different restaurant. Instead, they persuaded me to accept the delivery, promising over the phone that if the food was cold, I could call back and get a refund. After I received the order—cold and inedible, as expected—they then refused a refund, saying that because I had accepted the delivery, I was only eligible for a voucher worth roughly 10% of the order value.

Overall, this experience was a complete waste: four separate calls with agents, money effectively lost, and my sleep delayed by about three hours waiting for food that arrived after midnight. For a supposedly premium service, this felt dishonest and manipulative, and reflects very poorly on the company’s customer service and refund practices

Worst app, cancels the order after 45 minutes of accepting the order, restaurant is helpless and food is wasted as talabat cancels the order.

Poor customer service and they deceive you el malky horrible cream tasstless and talabat refused to refund the money

Very bad experience with this company

Literally they offer the worst service ever!i’ve been asking for two refund and they claimed it takes 5-7 working days, its been 9 days now and whenever i contact them they say there is an issue with the payment, they are not honest with customers, they are unprofessional , and they are so bad in satisfying their customer needs ! Im gonna delete this app and use better alternatives

It's big dispointed for this apps👎👎👎👎the more ur request them to make it faster the more its takes time its not only 1time its happened to me now and again today I come from marina to my location witches 1hr more my travel I start my order since im there untill I reached home and what im still waiting bad experience ever talabat

Issued a complaint for the bad quality of items received and was not compensated

I didn’t receive my order
I cannot contact them back
Pls help

We received a delivery receipt but we did not receive our order. We order for 1 meter pizza hut last night but it was not delivered until this morning.im very very disappointed this the second time it happen...even to call me nothing talabat they didn't care or if i need to call them in there hotline nothing response ...this is not good it was very badddddd we are excited coz there is a birthday in our flat and we did not this order because of the very bad service on this talabat ...very bad they didn't even try to call if there is any changes to they are not allow to deliver our order..if they call me if very okay but they didn't try to call ...

My recent experience with Talabat has been extremely disappointing and raises serious concerns about the transparency and integrity of their customer support operations.

I applied for the ADCB Talabat Credit Card offer and fulfilled every requirement, including spending AED 5,000 within the 45-day period. According to the promotion, I should have received AED 750 as a reward in my Talabat account—but nothing was credited.

When I contacted ADCB, they confirmed that my reference number is 100% correct. However, Talabat repeatedly rejected it as “account not found.”
This immediately pointed to an issue on Talabat’s end.

Unfortunately, contacting Talabat support only made the situation worse.

The so-called “live chat” feels almost entirely automated.
Responses are scripted, repetitive, and lack any real engagement. Different “agent names” appear, yet they speak in the exact same robotic manner. It is very difficult to believe I was speaking with actual humans.
The experience strongly suggests chatbot or semi-automated systems being used while presented as human agents.

I was promised multiple call-backs that never happened.
At one point, I received a call that rang for less than half a second—clearly done just to mark the case as “attempted contact” without actually speaking to me.

This behavior is unacceptable from a major company.
There is a clear lack of accountability, transparency, and genuine customer service. Customers should not be forced to fight for a promotional reward they rightfully earned, nor deal with evasive support systems designed to delay or deflect responsibility.

Unless Talabat improves its customer support processes, stops disguising automated responses as human interaction, and resolves legitimate issues promptly, I cannot recommend the service based on my experience.

Scammers 100% do not order from these scammers

I wish there was a rating lower than 1 star. Those lunatics cancelled my account because they marked me as spam (i cancelled 4 orders in a row, but i explained to them why i cancelled each one - two of which btw were not even cancelled by me but rather automatically cancelled by their idiotic app) and then the nightmare of reaching their customer service began. i could very easily reach their normal customer service puppets with a pro account but the thing is, they couldn't unblock my account but they just existed to tell me they unblocked my account WHEN THEY DIDNT. and i kept asking to talk to someone senior, they will talk to you in 60 minutes, 60 minutes pass without a call, i check the app and my support request is magically marked as resolved and they repeat again like puppets that suspicious activity was reported on my account.

god they drove me crazy. go to keeta, noon, kitopi, anything but those crazy oranges

Worst customer and partnership service ever… they steal people’s money by subscribing them into talabat pro without their consent and you talk to them they do nothing they are useless, as for partnership service they are liers and very bad the simplest way for them is to run away from their responsibility and refund the customers on behalf of the restaurants, they should learn from keeta and snoonu but by far their level is way below them

Probably the absolute absolute worst company you can go with. They are completely awfull. I recommend anyone that actually wants good service and not cold 3hrs food delayed EVERY single time to go to Careem or Deliveroo. Talabat is the absolute worst choice you can make for deliveries. my last 6 Orders have had 2 hrs of delays EVERY SINGLE TIME, MINIMUM 2 hours delay, i dont even know why i give talabat a chance just because they have some restaurants i like, they are without discussion the absolute worst service you can use for deliveries. And on top of that they pretend to be helpfull but they dont do anything for you in events of missing items or you waiting 3 hours for your meal they offer you a 15 AED voucher as if it fills your belly.
Complete awfull company and customer service, no wonder they have 1 star, they are not even willing to do anything about it or change it, and when they give you bad service they dont have any shame or compensation. Please if you respect your own time delete this app asap. aJoke of a company.