TagsforHope Reviews 500

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are consistently pleased with the quality and value of the products, highlighting their durability and appealing designs. People frequently praise the customer service for being responsive, helpful, and friendly, often going above and beyond to resolve issues. The company's mission to support animals in need also resonates strongly with consumers, making purchases feel more meaningful. Reviewers appreciate the fast delivery and the overall positive experience, with many expressing their intent to continue ordering from the company due to their satisfaction with both the products and the service. However, some customers also noted significant dissatisfaction with customer service and delivery, citing issues like unhelpful responses, slow communication, and problems with delivery companies. There were also concerns about product quality, with some items fraying or breaking quickly, and a few people found certain product designs, like martingale collars, to be ineffective or poorly made. These experiences led to frustration, with some reviewers feeling that the company avoided accountability and that their products did not meet expected standards, particularly when issues arose with sizing or defects.

What people talk about most

Product

People report ambiguous experiences with product quality and design, with many praising the excellent,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing significant frustration... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the excellent product quality,... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the helpfulness,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers experiencing fast shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been gifted one, and bought two collars from TagsforHope now. Absolutely love them - very good quality and value; easy to find correct fit and the designs are so so cute! Love that it supports rescue... See more

Rated 5 out of 5 stars

Just received my second order from them and I am so happy. Yes, it is a little more expensive, but , remember that part of it is to help animals in need and the quality is wayyyyy up there. I had to... See more

Rated 5 out of 5 stars

I could not be happier or more excited to support TagsforHope. They have an excellent product, it’s personal, interesting and stands out. Not to mention the incredible team and outstanding support of... See more

Rated 5 out of 5 stars

Over the years I have bought numerous TagsforHope tags and I have never been disappointed. They are made from the best quality and have a lifetime guarantee which the company has came good on more th... See more


Company details

  1. Pet Store

Written by the company

Hand-crafted pet accessories, designed to keep your pet safe & stylish. Customizable, durable, and backed by our famous warranty. Every purchase helps to feed, treat and rescue an animal in need.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

500 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Quality and customer service I’ll never forget

This company truly delivers on its promise of creating designs as unique as the personalities of our furry friends! A special thank you to Jolin for providing outstanding customer service.

I had been searching everywhere for the perfect design to match my German Shepherd, Mousse, but only found basic or unattractive options. Then I stumbled upon TagsforHope and discovered their “S’mores by the Fire” design—it was exactly what I had been looking for! Unfortunately, the larger size for this design was sold out by the time I found it.

I reached out to TagsforHope via email, hoping for a solution. Jolin responded the same day and went above and beyond to assist me. They searched their inventory and found just enough fabric to create a custom leash and collar for Mousse. Jolin even asked for my preferences on clip type, hardware, and finish, making the entire process feel incredibly personalized. It was truly a holiday miracle!

When my order arrived just a few days later, it exceeded my expectations. The frog clip is not only unique but also sturdy and easy to use, while the metal hardware for the collar is durable and clearly built to last for larger breeds.

This experience has made me a loyal customer, and I can’t wait to return for more products like dog tags and bandanas. I’ve already recommended TagsforHope to my Instagram followers—this company is a gem!

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Must have for pets…

The online site was easy to navigate and even easier to create my dogs personalized tag which came out great. Overall great product and also helping a good cause. Thanks

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Forever a fan

Fast delivery, great customer service, and overall high quality products.
This is my #1 brand for seatbelts for my boys

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service

The customer service this company has is absolutely amazing, they will have my business until I take my last breath! They have always been so kind and always have been so sweet in helping me when I have questions on any product they have. I also love how they help animals in need. I recommend buying any of their products. They are so cute and durable and nicely made and also come with cute packaging 🩷 if you’re thinking about buying stop thinking and purchase it! :)

13 December 2024
Unprompted review
Rated 5 out of 5 stars

The collar I got for my dog literally…

The collar I got for my dog literally is the cutest! And I love the bandanna! 🩵 The collar I originally got was the wrong size. Which I ordered by mistake, but they got it resolved for me! 🩵 The quality is amazing, the color is so vibrant. Definitely will be ordering from them again!

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Truly impressed

I'm truly impressed with Tags for Hope. They activated a gift card I had had for 3 plus years without any problems. They responded to all my emails almost as soon as I had sent them. Their products are amazing and their cause even better. Highly recommend this company! 5 stars all around without hesitation at all. I'm one happy customer and our boy looks so handsome on his new collar and tag. Thank you! Thank you! Thank you!

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful bandana and great quality material!

I had a frustrating experience and I first gave 3 stars because I had a misunderstanding about their processing time, but customer service was quick to respond to my complaint and issue a refund on the shipping.
FedEx handed my package to a 3rd party courier, so I couldn't track it for the last 3 Days and then it suddenly showed up on my step with no delivery confirmation or tracking update.
I still gave 5 starts because the main issue I had wasn't the fault of the seller and my dogs new Christmas bandana is beautiful and made of great quality material. I liked it so much that I ordered 2 more for after Christmas!

5 December 2024
Unprompted review
TagsforHope logo

Reply from TagsforHope

Andrew, thank you so much for praising the quality of our products. We are really happy that you love them!

I wanted to clarify the shipping times because I truly believe this was a misunderstanding. We are a Canadian company that manufactures all of our products in-house in our own facility. As a result it takes a few days for our team to hand-make every product that you order. When placing an order, every product has a section on our website that says "Ships by". It would typically show that the product ships in a few days.

This is there in order to give our team a bit of time to manufacture the products.

When selecting the shipping method on the other hand, it shows you how fast the shipping method is. In your case you selected Expedited which is typically 1-2 days. Now as you know Canada Post is on strike and so we used FedEx to ship your order. Because FedEx has to accept so much more volume from Canada Post customers and because they are not as good at delivering to more remote areas, it looks like they took much longer than 2 days to deliver your order.

For that we are really sorry and I just went ahead and refunded the entire $16.95 you paid for shipping for your order.

Again Andrew, the last thing we would want to do is be dishonest with our customers. That's against our values and we would not be here after 11 years as a proudly Made-in-Canada company if we were dishonest to our customers. Our customers are the most important part of our company and we value you dearly.

I hope this helps explain what happened. We will also get our team to review the website and see if we can make this a bit clearer to make sure there are no future confusion.

Thank you for being a loyal customer, we really appreciate you and thank you for supporting our mission of helping animals, we wouldn't be here without your support.

Rated 5 out of 5 stars

I am always so pleased with your…

I am always so pleased with your products. Strong, sturdy, well made beautiful collections. Customer Service has also always been superb. Love how I get to choose length of leash etc. and hardware.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Came just as I ordered

I have ordered several collars for my dogs. They are festive and cute or just fun so many choices it’s hard to choose. They are durable hold up in the wash and continuous use with no rips tares or strings for something to get caught or stick on. I love them all. I have also purchased the tags and they are fun to design and add important information as well as a great story for your furry friends.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Great product!!

I bought my lab, Winnie the Pooch a beautiful pink Winnie the Pooh collar and personalized tag. Sooo cute!! They came quickly and they are such great quality!
Would highly recommend!!!

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Repeat customer and I will be ordering more!

I have ordered tags from Tags for Hope in the past - it has been about 7 years though, because the tags are that durable!
I had ordered for our previous border collie who was 15.5 when we had to say goodbye a year ago. We now have a new border collie girl so needed to get a few new tags and matching collar. The quality of TFH products is amazing. There is not another tag that holds up like them - through hours in the lake at the cottage and on the dog’s neck 24/7 - no scratches, no cracks etc.
The ordering process is extremely user friendly and easy to navigate - and wow did my order arrive quick!!!

19 November 2024
Unprompted review

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