TravelMaster Reviews 

Only took 1 day for a response. I do wish their phone support was up and working though.

Thanks for responding an solving the issue quickly

Although, there was a minor technical glitch in TravelMaster's service, but it was resolved and I was fully compensated. Thank you

It was a good and great time with one of ur agents, she really knows this job and she was so nice and respectful. She made me love Travel Master more.

Although the initial response to my email to customer support was outside the advertised response time (4 days instead of 2), the actual service was excellent. My smartcard stopped working half way through a day. Customer service said to get a new card. Once I'd got this and notified them of the new card details, they transferred the balance of my existing ticket as well as extending the end date to make up for the lost days within 20 minutes.

Very poor customer service, takes ages to reply to any emails, the phone numbers do not work are not answered and I got cut off all the time. Had to go through Facebook just to put a ticket in .. you need to put dedicated customer service team in place that can answer questions etc and help , and sort out the phones so that at least someone answer then. I have trying to sort out an issue with smart card not syncing so I could travel to an interview and I was charged 3 times.

I had to delete my account can't purchase tickets on it and customer service weren't helpful very disappointed it was nice to not have to have get cash out for a weekly pass and make savings on costs but hasn't worked for days and I'm not sure that customer service actually read the emails they're replying to as they kept telling me to use Google or apple pay but never heard me advising I was not getting any other payment options.

Excellent service

Amazing customer service. Always resolve my issues.

Really great customer service, so helpful and nice and sorted out the problem Really quickly!

Query was resolved promptly and in a friendly manner

Customer Service was great, had error with ticket purchase and it was resolved speedily with good reception.

Honest and helpful. I am pleased with the customer service.

Lost my card since the 4th of march, 2024 with a full 28day ticket on it valid from the 4th of march.

I sent an email for card to be blocked and a new card to be sent, I got a response that I need to pay for a new card then ticket can be transferred. I have paid for a new card yet no card has been received since the 5th of march.

I have since been paying for my travels with my money hence losing more money. I have requested for a refund for my money on 28 day ticket as this was used only once but no response.
The customer service is terrible, I have called but not reachable by calls, reached out on Facebook, more than 4 emails sent requesting for my refund with proofs, still no response.

I want my refund as I have been paying for my travel daily and can not lose my money on my 28day ticket.

Lost my card for the second time, emailed customer service who very quickly transferred the remaining days of my lost pass onto my new card

Customer service were great, resolved my issue on time and happy with the services I got.
However, email is the best and easy way of getting your problems sorted.

No consideration just a PROFIT MAKING ORGANISATION. Issued with a travel pass that was 6 days rather than 7. Here I was issued with a complimentary pass (day) to compensate the shortfall. Only to have an "expiry date" upon it. N yes you guessed there not bothered!!!! Money grabbing corrupt company!!!!

Sent emails, no replies, tried to call numerous times, no reply not taking calls due to staff shortages..... sorry, but that doesn't help the customer, had people emailing me annoyed cause nothing was been sorted, bad customer service.

Very happy with the support I received. Great and helpful customer service!