Enquired to ask about a door harness/loom for my vehicle, Nathan responded quickly and managed to confirm they don’t sell door looms only the complete door, but helped me even further by providing me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing service, best service I have received from any organisation for a long time. Helpful honest transparency. Customer online chat perfect. Delivered way before expected. Above and beyond. Made m... See more
I spoke to a lady called Rebecca as I couldn't renew my subscription. She explained about way for me to do it and gave me a step by step guide. Once I managed to sort the payment she confirmed everyth... See more
I bought a bumper for my 2014 Audi A3 8V from Synetiq via Partsgateway. Literally amazing service, I purchased a near perfect bumper based on being 12 years old! Any minor damage was highlighted and... See more
Company details
Written by the company
As the largest UK owned salvage and vehicle recycling company, LKQ SYNETIQ create intelligent solutions for some of the countries’ leading Insurers, company fleets and police forces. LKQ SYNETIQ are trusted to process vehicles through auctions, green parts sales, and recycling processes.
Contact info
LKQ SYNETIQ , DN6 7BD, Doncaster, United Kingdom
- synetiq.co.uk
4.0
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Easy process thank you
Big thanks to Georgia who helped me along the application process was very patient and helped with my queries.
30 July 2025
Unprompted review
Reply from LKQ SYNETIQ
Thank you for your positive feedback! We're delighted to hear that Georgia was very helpful, I will make sure this feedback is passed on!
Best regards,
Kerry
I spoke to Georgia via the online chat…
I spoke to Georgia via the online chat and she was a great asset to the team. Very helpful. Answered all my questions honestly and to the best of her ability/knowledge. She was a pleasure to deal with and I hope to catch her again!
30 July 2025
Unprompted review
Reply from LKQ SYNETIQ
Thank you for your positive feedback! We're delighted to hear that Georgia was very helpful, I will make sure this feedback is passed on!
Best regards,
Kerry
Emily was really helpful
Emily was really helpful! Sorted out my issues instantly
25 July 2025
Unprompted review
Reply from LKQ SYNETIQ
Thank you for your positive feedback! We're delighted to hear that Emily was very helpful, I will make sure this feedback is passed on!
Best regards,
Kerry
Crooks lies over and over
Buying car from there auction always there something they miss out on describing the hide stuff basically deceive you in everything and when you confront them they don’t want to no I bought several cars from there side always issues even parts missing so they even sell parts that are internally that you don’t no about till you get the car and parts missing clearly the have sold them to make extra money someone need to complain to trading standards few complaints and the guys will get a visit
23 July 2025
Unprompted review
Reply from LKQ SYNETIQ
Hello Omar,
Thank you for your review, and I apologise that you are not happy with your purchase.
When you sign up for our auction, there are terms and conditions which you must read and sign to ensure you are happy with how our auction operates.
I understand your concerns about the descriptions and the condition of the cars. We strive to provide accurate and comprehensive information about each vehicle. However, if there are any discrepancies or missing parts, we encourage you to bring them to our attention immediately. We take such matters seriously and aim to resolve them promptly.
Your feedback is valuable to us, and we will review our processes to ensure better transparency and customer satisfaction. If you have any specific issues or need further assistance, please contact our customer service team directly.
Thank you for bringing this to our attention.
Best regards,
Kerry
Failure to Resolve Missing Parcel
I am expressing my extreme dissatisfaction with SYNETIQ's customer service and their failure to resolve my parcel delivery issue. I initially raised a complaint on July 1st (reference number 1550 5695 220 910) regarding a parcel confirmed as delivered to an incorrect address.
It has been nearly three weeks, and my item is still missing. My parcel was supposedly delivered to a neighbour named "Waheed" at number 8, which is a cafe, and the owner has confirmed no parcel was received.
The lack of communication and the delay in resolving this matter are unacceptable. I am very disappointed with SYNETIQ's inability to locate my parcel or provide any satisfactory solution.
GK
Dear Kerry,
I have responded back with the required information through trust pilot. I have completed a from woth the reference number and my mobile number. The reference number is 1550 5695 220 910 and my mobile phone is 07907781512.
Looking forward to hearing from you.
Kind regards
GK
1 July 2025
Unprompted review
Reply from LKQ SYNETIQ
Hello,
Thank you for your review. We have requested additional information from you to investigate your concerns further. Unfortunately, we have not yet received the necessary details, which has hindered our ability to proceed with a thorough investigation.
Please provide the requested information at your earliest convenience so we can address your concerns promptly and effectively.
Thank you for your cooperation.
Best regards,
Kerry
Scammers piece of 💩
16 July 2025
Unprompted review
Reply from LKQ SYNETIQ
I'm sorry to hear that you're feeling this way. It's important to address your concerns professionally and constructively. If you provide more details about the feedback you received to complaints@iaai.co.uk we will look further into this for you.
George is a super star
George is a super star! helped me resolve my issues! 10/10 Service!
14 July 2025
Unprompted review
Reply from LKQ SYNETIQ
Thank you for your positive feedback! We're delighted to hear that Georgia was very helpful, I will make sure this feedback is passed on!
Best regards,
Kerry
Always helpful and problem solving
Always helpful and problem solving, Georgia Mitchell was lovely and helpful.
10 July 2025
Unprompted review
Reply from LKQ SYNETIQ
Thank you for your positive feedback! We're delighted to hear that Georgia was very helpful, I will make sure this feedback is passed on!
Best regards,
Kerry
Georgia was very helpful...A++++
9 July 2025
Unprompted review
Reply from LKQ SYNETIQ
Thank you for your positive feedback! We're delighted to hear that Georgia was very helpful, I will make sure this feedback is passed on!
Best regards,
Kerry
Megan was great she made the impossible…
Megan was great she made the impossible happen and was very happy with her service.
8 July 2025
Unprompted review
Reply from LKQ SYNETIQ
Thank you for your positive feedback! We're delighted to hear that you had a great experience with Megan's service. Your satisfaction is our top priority!
Best regards,
Kerry
My account still suspended and they…
My account still suspended and they will not return my fees. Miss sold a car by one of their auctions and when I complained they suspended my account without returning my fees
5 July 2025
Unprompted review
Reply from LKQ SYNETIQ
Thank you for sharing your concerns with us. We understand how frustrating this situation must be for you. We would like to investigate this matter further to ensure that all procedures were correctly followed and to address any discrepancies.
Please provide us with any additional information or documentation you have regarding the issues you have raised to our auction team auctioncomplaints@iaai.co.uk. This will help us expedite our investigation and find a resolution as quickly as possible.
We appreciate your patience and cooperation as we work to resolve these matters.
Thank you
Kerry
Caitlin was super helpful and efficient…
Caitlin was super helpful and efficient on chat today, sorted everything out in minutes and was also very pleasant. Thanks Caitlin
3 July 2025
Unprompted review
Reply from LKQ SYNETIQ
Thank you for your positive feedback! We're delighted to hear that you had a great experience with Caitlin's service. Your satisfaction is our top priority, and it's wonderful to know that we managed your query.
Best regards,
Kerry
Lewis Whittle
Lewis Whittle, looked after me with everything i needed for my car, smooth easy transaction. Very helpful individual!
1 July 2025
Unprompted review
Reply from LKQ SYNETIQ
Thank you for your positive feedback! We're delighted to hear that you had a great experience with Lewis service.
Best regards,
Kerry
Hi SYNETIQ you still have not answered…
Hi SYNETIQ you still have not answered my email if you read this Megan Hughes in support I still haven’t received my refund I suggest you contact me as I will continue to place comments on this page until you do Brian Beynon
19 June 2025
Unprompted review
Reply from LKQ SYNETIQ
Good Morning Brian
Your enquiry is being dealt with by our auction team, and they will come back to you as quickly as possible.
Thank you
Kerry
Great service by jack will use them…
Great service by jack will use them again
27 June 2025
Unprompted review
Reply from LKQ SYNETIQ
Thank you for your positive feedback! We're delighted to hear that you had a great experience with Jack's service. Your satisfaction is our top priority, and it's wonderful to know that you plan to use our services again.
Best regards,
Kerry
“Use them at your own risk but these…
“Use them at your own risk but these people do not care about you as a customer one bit. They care about one thing only, their profit margins. They will do whatever it takes to squeeze every penny out of you for profit, they do not care at all! Even when it’s clear they’ve made an error by advertising a car as Auto but it’s actually a manual drive. Unwilling to help and just refer to terms and conditions, no acknowledgment for any errors they’ve made. Stay away!!!
24 June 2025
Unprompted review
Reply from LKQ SYNETIQ
Thank you for bringing your concerns to our attention. We sincerely apologise for any inconvenience you have experienced
To better assist you, we would appreciate it if you could provide us with more details about your experience, including any specific interactions or communications you had with our team. This will help us investigate the matter thoroughly and ensure that appropriate actions are taken to prevent similar issues in the future. Please sent this through to auctions@iaai.co.uk
Thank you
Kerry
Whats going on?
Whats going on?
The new website is rubbish!
I can't now ring, email or chat!
Are you trying to go out of business?
I need a spare wheel and tyre
24 June 2025
Unprompted review
Reply from LKQ SYNETIQ
Good Afternoon,
Please use this link for any parts on our website
https://www.synetiq.co.uk/parts-breaking/
Many Thanks
Kerry
They are not good and told me one thing…
They are not good and told me one thing and later done the opposite and felt cheated.
Vehicles are not as described either
Very bad to deal with
13 December 2024
Unprompted review
Reply from LKQ SYNETIQ
Thank you for sharing your feedback with us. We are sorry to hear about your negative experience and understand your frustration. We take such concerns seriously and are committed to addressing them. Please provide us with more details about your experience so we can investigate the matter thoroughly and work towards a resolution.
Please contact us at auction@iaai.co.uk
Thank you
Kerry
Got a very efficient customer service…
Got a very efficient customer service by a gentleman called Martyn. Helped me resolve my subscription issue.
24 June 2025
Unprompted review
Reply from LKQ SYNETIQ
Hello
Thank you so much for taking the time to provide your feedback!
If you need any further assistance, please don't hesitate to contact us
Kerry
helpful staff able to find exactly what…
helpful staff able to find exactly what I asked for and follow up on queries..Daniel Needham dealt with my request
19 June 2025
Unprompted review
Reply from LKQ SYNETIQ
Hello
Thank you so much for taking the time to provide your feedback!
If you need any further assistance, please don't hesitate to contact us
Kerry
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