Synergy Car Leasing Reviews 

739
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable team for providing exceptionally helpful advice, friendly support, and maintaining transparent communication throughout the entire vehicle leasing journey. People consistently highlight that the transaction process is wonderfully smooth, highly efficient, and completely stress-free from initial inquiry to final handover. However, some reviewers noted occasional operational issues such as unexpected delivery date delays, vehicle transit damage, or communication hurdles during their specific order stages. Consumers also mentioned encountering complex administrative requirements or minor logistical hiccups when coordinating handover dates and managing all necessary documentation carefully.

What people talk about most

Staff

Users describe positive interactions with staff, praising them for being professional, helpful, and... See more

Service

Customers had positive experiences with service, highlighting a seamless, efficient, and professional leasing... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as knowledgeable,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting smooth and efficient... See more

User experience

Consumers find user experience to be exceptionally positive and straightforward. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris was fantastic all the way through the process in finding our second car with Synergy. Genuinely felt he tried to find the best deal for us and understood exactly what we wanted. No hard sell... See more

Company replied

Rated 5 out of 5 stars

Chris is simply brilliant! I can’t recommend Synergy enough! Their service is incredibly fast and efficient, with more than enough help throughout the process. I received my amazing Cupra Born within... See more

Company replied

Rated 5 out of 5 stars

Extremely good customer service from Sanj and the team! Their help and advice made the whole process completely seamless. This is my second time leasing through Synergy, and both experiences have been... See more

Company replied

Rated 5 out of 5 stars

Craig & his team at Synergy are always really helpful. We get a first class service at a good competitive price. The after sales care is as good as the pre sales care as well, so any queries we ha... See more

Company replied


Company details

  1. Leasing Service
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

Synergy Car Leasing is a leading vehicle leasing provider in the UK. We offer business and personal leasing to private individuals and all types of organisations. We supply all makes and models of cars and vans, including electric and hybrid vehicles. With nationwide UK delivery, and ongoing support throughout the duration of your lease, our dedicated account managers are on hand to deliver an excellent leasing experience. Synergy also offers a complimentary fleet review for companies. We are specialists in helping SMEs manage their fleet, reduce emissions and drive efficiency. Our fleet management team can help secure ongoing credit facilities and discounted manufacturer terms. We can also offer an easy-to-use online portal to help you run and manage your fleet. Synergy Salary Sacrifice supports your business to attract and retain your best talent, with tax efficient salary sacrifice schemes and our easy-to-use online portal. Synergy Salary Sacrifice can be tailored to the requirements of your business. We support with documentation, payroll information as well as employer protection options if an employee leaves your business and has a salary sacrifice car to return. Synergy Re-Lease offers used car leasing to both business and personal customers; offering excellent value with all the convenience of leasing. Established since 2006, Synergy is a multi-award winning business, with a friendly and professional team based in the beautiful spa town of Harrogate in North Yorkshire. We're available to offer help and support 7 days a week. You're in safe hands with us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

739 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(739)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

This is my second time with Senior Account Manager Jonathan Kyle and my experiences was as good as the first time. Mr Kyle was very helpful with outlining all the options available to me, gave me excellent advice and helped all the way until the vehicle was delivered on time. I would very much recommend him as a contact at Synergy.

13 July 2026
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you so much for your continued business - we really value customer feedback and recommendations, and are pleased to read that you contnue to receive excellent customer service. We have passed your kind words on to Jonathan and the rest of the team!

Rated 5 out of 5 stars

Great customer service

Great customer service, Glyn an absolute star. Quick response times, great prices, easy to do business with!

3 July 2026
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Reply from Synergy Car Leasing

Thank you very much for taking the time to leave feedback on your recent experience with Synergy Car Leasing! We are delighted to read that you received great customer service and have passed your kind words on to Glyn and the rest of the team!

Rated 4 out of 5 stars

Great service delivery

Customer service and responsiveness to correspondence was great. Thanks for having our car delivered to us!

3 July 2026
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Reply from Synergy Car Leasing

Thank you very much for taking the time to leave feedback on your recent experience with Synergy Car Leasing. We are pleased to read that you received great service!

Rated 5 out of 5 stars

Whilst there are many reasons why I…

Whilst there are many reasons why I would recommend Synergy to others for me the most important one was they took away the hassle of getting the car I wanted .

2 July 2026
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Reply from Synergy Car Leasing

Thank you so much for your fantastic feedbck. We are delighted we were able to take away the hassle of getting your new car and we really appreciate customer recommendations!

Rated 2 out of 5 stars

I do not understand your star system…

I do not understand your star system and colours ,

I am extremely satisfied with SYNERGY.and would recommend them.

1 July 2026
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Reply from Synergy Car Leasing

Thank you very much for confirming you were satisfied with the service you received from Synergy and that you feel able to recommend us!

Rated 5 out of 5 stars

I was left high and dry by another…

I was left high and dry by another lease company, they told me e last min there was no car available even though I had signed all the paperwork and was already 3 weeks into my waiting time.
Jonathan Came to my rescue from Synergy and got me the exact car in the colour I wanted. This was at a time when there none in the uk, how he did it I am not sure.
Great communication throughout and I would highly recommend him.
Great job, thank you.

15 April 2026
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Many thanks for taking the time to leave feedback on your experience with Synergy Car Leasing. We are delighted to read that we were able to help source a vehicle for you after you'd been let down by another company. We really value customer feedback and recommendations, and have shared your kind words with Jonathan and the rest of the team!

Rated 5 out of 5 stars

Outstanding Service from a Professional and Caring Team

I had an excellent experience with Synergy Car Leasing from start to finish. The team was professional, knowledgeable, and genuinely cared about making the whole process as smooth and stress-free as possible.

Their response times were consistently prompt, communication was clear throughout, and every question was answered with patience and honesty. It was refreshing to deal with people who are not only efficient but also personable and committed to providing outstanding customer service.

I would highly recommend Synergy Car Leasing to anyone looking for a reliable leasing company. A fantastic team and truly great people to work with. Thank you for making the experience so straightforward and enjoyable.

4 June 2026
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you from all the team here at Synergy Car Leasing for taking the time to leave such detailed feedback on your recent experience with us! It is fantastic to read that you found us to be efficient and personable, and that we were able answer all questions with patience and honesty. We really value customer recommendations and hope to work with you again in the future!

Rated 1 out of 5 stars

Forensic inspection carried out by…

Forensic inspection carried out by three men in high vis jackets outside my house at the end of the lease, they expect a brand new car to be returned not a four year old one! Alleged a service was missed, when it actually had an extra one done during the duration of the lease. Sent a huge bill, despite the car being immaculate.
Would definitely not recommend.

24 April 2026
Unprompted review
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Reply from Synergy Car Leasing

Thank you for sharing your feedback with us regarding the end of contract process from your finance provider, Mobilize. Our Customer Service team have reached out to you via email to offer support.

Rated 4 out of 5 stars

Synergy were responsive and helpful

Synergy were responsive and helpful. Tom, as my point of contact, was available to answer queries and and was clear in his communication. Would happily return to Synergy for any new lease.

1 June 2026
Unprompted review
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Reply from Synergy Car Leasing

Many thanks for your feedback - it is great to read that you found our team to be responsive and helpful! We have passed your comments on to Tom and the team and hope to work with you again in the future!

Rated 5 out of 5 stars

Sanj - A1 from start to finish!

Sanj, was brilliant from start to finish. Communication was spot on and there were no false promises and last minute changes at all. Everything that was agreed was seen through and I cannot fault one tiny thing throughout the whole process. We are so happy with our cars and look forward to touching base in a couple of years to start again!

24 June 2026
Unprompted review
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Reply from Synergy Car Leasing

Thank you so much for taking the time to leave such detailed feedback on your recent experience with Synery Car Leasing. We have passed your kind words on to Sanj and the rest of the team!

Rated 5 out of 5 stars

The Synergy Team offer amazing customer…

The Synergy Team offer amazing customer service!

They are extremely efficient and easy to deal with...I would highly recommend them.

A special mention about Danny Foster who looks after our account. Nothing is too much trouble and you can rely on him 100%.

19 June 2026
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Reply from Synergy Car Leasing

Many thanks for your wonderful review. We are delighted to read that we offered amazing customer service and that you feel able to recommend us! We have passed your compliments to Danny and the rest of the team. Thanks again!

Rated 5 out of 5 stars

Great Service from Danny Foster

Dealt with Danny Foster who was excellent, would be happy to recommend!!
Great communication, always polite and pleasant to deal with.

30 May 2026
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you for taking the time to leave feedback on your recent experience with Synergy Car Leasing - we really value customer recommendations! We have passed your kind words on to Danny and the rest of the Synergy Car Leasing Team.

Rated 5 out of 5 stars

Synergy provides a smooth trouble free…

Synergy provides a smooth trouble free service. I shall certainly be using them again and I have no hesitation in recommending them to anyone wanting to lease a vehicle.

10 June 2026
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you for your five star review - we really value customer feedback and are pleased to read that we provided a smooth, trouble-free service!

Rated 5 out of 5 stars

Used this company on more than one…

Used this company on more than one occasion and found them efficient, reliable and do what they say, highly recommend.

13 May 2026
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you very much for your return business - it is great to read that you feel able to recommend us!

Rated 5 out of 5 stars

Great service from order to delivery

Have been using Synergy for our fleet of vehicles for some years - excellent prices, and fantastic customer service.

12 June 2026
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Many thanks for your loyal business and kind feedback. It is great to read that we continue to provide fantastic customer service.

Rated 5 out of 5 stars

Great customer service

Great customer service; Good update and feedback; Even made changes last minute and was accommodating for ensuring smooth progress; Person I dealt with (Glyn, Lucy; Gemma) was very helpful and definitely recommend this company

13 May 2026
Unprompted review
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you very much for your wonderful review. We are delighted to read that our team provided great customer service and that you would recommend us! We have passed your kind comments on to Glyn, Lucie, Gemma and the team.

Rated 5 out of 5 stars

Great service

Jonathan Kyle was very helpful and very patient will all the changes to my order.

9 June 2026
Synergy Car Leasing logo

Reply from Synergy Car Leasing

Thank you for taking the time to leave feedback on your recent experience with Synergy Car Leasing - we have passed your kind words on to Jonathan and the rest of the team.

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