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3.6
2 reviews
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I have been using this company for a couple of years now and have found their products to be very good. Having asked a few technical questions I have always received a quick answer which solved the problem every time.i have managed to create a very popular Christmas show which I couldn't have done without them.
Presales responsive but do not inform that what you are about to order to not work together. After sales, not very helpful and when you return an unused product, they say it was damaged even if it arrives damaged (they say that happens sometimes in transport).. they charge you twice for shipping and also you pay returns within your 14 days ... Syncrolight also uses closed protocols , so you can not add other products than theirs and you cannot use other software for lights than their own.... As a newbie with Christmas lightshows , I would not recommend doing businnes with them (lots of hidden expenses , since guideprice is without power adaptors etc )... Very dissed , £320 wasted ...
Reply from syncrolight.co.uk
Sorry for the delay in replying, we have only just been made aware of your review of Trustpilot.
Firstly, sorry to hear you were disappointed with our services and products. I recall that the product in question had been damaged by being connected to the wrong voltage lights. We kindly gave you a refund for the product, but not the shipping as the product itself was not faulty.
Like many other companies, we use our own modern protocol for our software, and controllers in preference to the standard, but old protocol that was developed in the early 1980's. Using our own protocol allows us to provide controllers that are easy to manage and configure, without many of the limits imposed in the open protocol. We do, and always have, had some controllers available that support standard protocols as well as our own protocol.
With regards your comment about power supplies, we have lots of different controllers and packs available, some with power supplies some without. The power supply required is totally dependent upon the number of lights and voltage etc of the lights being connected. We understand that this gets confusing when starting out with lights shows, If you are not familiar with AC or DC voltages, amps etc, we always recommend you purchase one of our packs with power supply and lights to start with, as these allow you to get your light-show running quickly with minimal fuss.
I hope this addresses your comments. Once again, sorry to hear you were disappointed. If we can be of any further assistance, please let me know.
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