I am happy to order the Symple magic systems. They provided one stop user friendly service to issue EPC, Gas cert and EIRC report in efficiency, trustworthy and professional and got the certificate... See more
Company replied
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First time using the app. Easy to use. Available jobs appear, easy to view more details about the job. One click of a button to accept the job then the customers contact details appear. Arranged a... See more
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Excellent service and very competitively priced! Never used this company before but took a flyer as my usual engineer let me down!! Very impressed with their service. Quick and efficient and did no... See more
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I got a timely reminder that the gas safe certificate was due and it was very easy to arrange appointment within a couple of days. Engineer turned up when he had said and did a good job and was help... See more
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Company details
Written by the company
A platform where landlords and service providers can effortlessly manage their residential property bookings
Contact info
Wynne Avenue, Beech Court, M60 Office Park, Swinton, M27 8FF, Salford, United Kingdom
- 01618833452
- info@symple.co.uk
- symple.co.uk
I have emailed my invoice and have not…
I have emailed my invoice and have not had any corispondance to say we have it just that it's been put in a payroll system.
you have gas certificate
When is payment run please??
17 February 2024
Unprompted review
Reply from symple.co.uk
Hello Paul,
Following on from our telephone conversation on 20/02/2024, we have discussed in detail how payments are made automatically to your selected back account via Stripe and there is no requirement for you to submit an invoice. You also provided us with some very valuable feedback, which we are going to implement with all our other new service providers moving forward.
I am pleased that we were able to come to a positive conclusion and that you look forward to continuing to work with ourselves.
Kind regards,
The Customer Success Team
Very impressed
The team at Symple were very helpful and accommodating. I would definitely recommend and use them again.
22 November 2023
Unprompted review
Reply from symple.co.uk
Thank you Brillion for your wonderful 5* review. We are thrilled to hear you were impressed with our services. We look forward to assisting you again in the future.
Kind regards,
The Customer Success Team
Great service on multiple properties
Came across Symple after my old gas engineer retired, registered 4 properties, all tenanted and they took care of the rest, a few days later I had gas certificates for all four so very impressed, will continue to use them. Slightly more expensive than my old engineer but much easier, they allocate the engineer who then makes an appointment with the tenant and then issues an electronic certificate, perfect.
30 November 2023
Unprompted review
Reply from symple.co.uk
Thank you Gary for your very complimentary 5* review. We appreciate such valuable feedback and we are glad to hear that you were impressed with our services. We were thrilled that we were able to deliver one of your certificates within 48hrs from booking. We look forward to assisting you with your properties in the future.
Kind regards,
The Customer Success Team
Good helpful communications.
28 November 2023
Unprompted review
Reply from symple.co.uk
Thank you Mike for your kind review. We are pleased that you have had a great experience working with us for the first time. We look forward to continuing to work with yourself.
Kind regards,
The Customer Success Team
Great 1st experience
I used Symple for the first time last week after meeting them at a Landlord Investment show. The booking process was simple and very straightforward. I received a call the next morning to confirm the appointment and exchange the access code as I would not be there, being 100 miles away. The engineer had been, without any fuss and the Gas Safe certificate was in my inbox within days. Simple, or Symple as they would probably like me to say!
16 November 2023
Unprompted review
Reply from symple.co.uk
Thank you Paul for such a wonderful review of Symple. We are thrilled that your first experience with us has been a pleasant and easy one. We look forward to assisting you with future property certifications.
Kind regards,
The Customer Success Team
The house was classed as a 1 bed
The house was classed as a 1 bed, it was a two bed.
15 November 2023
Unprompted review
Reply from symple.co.uk
Good afternoon Martin,
Thank you for informing us that the property you attended had an additional bedroom. We have updated this on our platform. The price we pay our service providers is for up to three bedrooms anyway, therefore you will receive the full payment stated for this inspection.
Kind regards,
The Customer Success Team
I don’t need to be bombarded with…
I don’t need to be bombarded with emails and texts
31 October 2023
Unprompted review
Reply from symple.co.uk
Good evening Martin.
We apologise that you feel the volume of notifications from Symple was too much for you as a service provider. Our emails are distributed in accordance to set timelines from when the booking is made from the landlord, right through to completion.
As a service provider, we send you courtesy notifications and reminders where applicable to not only support our engineers to manage the inspection, but also to ensure the landlord has visibility on their side of where their inspection is up to.
As you are a new service provider with ourselves, this explains why you were sent an additional feedback email, this was for you to comment on how your first job went with us.
We thank you for your feedback and we will review the notification system to see if we are able to make any improvements. We do not wish for any our service providers to feel bombarded at all, we are here to support you and build a great working relationship.
Kind regards,
The Customer Success Team
First job for Symple
First job for Symple. Data given is very good. Looking forward for more work input.
6 October 2023
Unprompted review
Reply from symple.co.uk
Thank you Peter for your 5* review. It is very pleasing to hear that your first job as a Symple service provider has gone well, and that you had everything you needed to complete the inspection successfully. We look forward to continuing to work with yourself.
Kind regards,
The Customer Success Team
Gas safety
I never forget to update the gas certificate as Simple remember for me.
They also arranged a service at the same time.
Very helpful staff and you actually get to speak to real people who do what they prommise.
14 September 2023
Reply from symple.co.uk
Thank you Mrs Walker for your lovely review. We are happy to hear that you have had a satisfactory service from beginning to end. We pride ourselves on having a human team to help with any enquiries.
Kind regards,
The Customer Success Team
Excellent Service
Quick and professional. I’d been let down by another firm and Symple got my EPC sorted in record timing, couldn’t be happier.
30 August 2023
Unprompted review
Reply from symple.co.uk
Many thanks Kerrice for your 5* review. We were thrilled that we were able to promptly assist you with getting your EPC sorted for your property. Thank you for your kind feedback .
Kind regards,
The Customer Success Team
It was as symple to use as the name…
It was as symple to use as the name suggests. Would definitely use them again.
4 September 2023
Reply from symple.co.uk
Thank you Midland Property for your lovely review. How pleasing to hear that you will continue to use our services.
Kind regards,
The Customer Success Team
My experience was brief
My experience was brief, not to much information, impersonal treatment by internet, if i have a doubt beyond what is, everything is so automated…
But I hope I got what I need and I and I say thank you for the service
23 August 2023
Reply from symple.co.uk
Thank you for your feedback.
Symple was designed to eliminate the number of notifications for landlords that are already swamped. Therefore, we created a streamlined platform where everything can be viewed online.
We do also have several other means of communication channels such as LIVE chat, WhatsApp, email and phone where our Customer Success Team are available to assist you, if you prefer to speak with a real person.
We are pleased to have assisted you with your recent inspection and that you have received your required certification for your property.
Kind regards,
The Customer Success Team
We ordered an EPC and an EICR…
We ordered an EPC and an EICR certificate and were contacted by the engineers within the hour, though I wouldn't have minded to have the appointment sooner, the service was top.
28 August 2023
Unprompted review
Reply from symple.co.uk
Thank you M&M Maintenance for your 5* review. It is great to hear that our service providers were prompt in making contact to arrange the inspection and that you were satisfied with the service overall.
Kind regards,
The Customer Success Team
The registration and job issue process…
The registration and job issue process was pretty simple and straight forward. There were lots of reminders to make sure I didn’t miss the appointment.
14 August 2023
Unprompted review
Reply from symple.co.uk
Thank you Daniel for your review. We pride ourselves on our gentle reminders, to ensure that nothing is missed for both our landlords and our service providers.
Kind regards,
The Customer Success Team
Reply from symple.co.uk
Thank you very much for your 5* review. We love to receive feedback regarding our service providers, therefore it is very gratifying to hear that they met your expectations and delivered a great service.
Kind regards,
The Customer Success Team
Reply from symple.co.uk
Thank you Paul for your kind A+ review. We are happy to hear that it was a satisfactory experience for yourself.
Kind regards,
The Customer Success Team
Just carried out my first job for…
Just carried out my first job for Symple. After several failed attempts to get tenant to respond the office people took over and got it sorted. The rest was easy. I did have a few issues uploading the certificate but that might be me rather than the process.
28 July 2023
Unprompted review
Reply from symple.co.uk
Many thanks Les for your kind 5* review. We are pleased that our team were able to support you with getting the inspection booked with the keyholder. We look forward to continuing to work with yourself on other Symple jobs.
Kind regards,
The Customer Success Team
Pretty impressed with their dashboard…
Pretty impressed with their dashboard and nudges to keep you on track with inspections. Pricing is pretty competitive and super easy to use. Will continue as our partner of choice for this stuff.
31 July 2023
Unprompted review
Reply from symple.co.uk
Thank you Adam for your very kind review. We are happy to hear that you like the look and functionality that Symple offers. It is great to hear that you will be using our services again.
Kind regards,
The Customer Success Team
Very efficient fast service and fast…
Very efficient fast service and fast responds and very helpful and holding to GOOD PRICES.
3 July 2023
Unprompted review
Reply from symple.co.uk
Thank you for your 5* review. We aim to deliver promptly but efficiently for all of our clients. It is great to hear that our Customer Success Team have been helpful and they have responded quickly to your requests.
Kind regards,
The Customer Success Team
We appreciate the EICR work given by…
We appreciate the EICR work given by Symple, the portal they use is very easy to navigate and we would certainly recommend them. The staff are pleasant also.
Its great to keep a good working relationship and we hope to carry this on for the foreseeable.
3 July 2023
Unprompted review
Reply from symple.co.uk
Thank you Expert Electrical. Both of our companies work so well together, to enable us to provide a quality service to our landlords. We look forward to continuing to work together.
Kind regards,
The Customer Success Team
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