I chose Scoot City because I had read some good reviews online as I searched for an answer to my problem. They are local to where I live, and were able to book me in promptly. I was very impressed by... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought this i9 max scooter cause light and fast, specs said max speed 35km/h. It barely reaches 30 (usually 28km/h). I complained about it and asked if I could change it for a faster model paying... See more
Company replied
A very good company and trustworthy. Very good website. Easy layout and choice . Very friendly staff. . Would definitely use again. .perhaps there could be a little more correspondence on keeping m... See more
Company replied
I took my scooter in for a brake repair, it was looking like a manufacturing fault and couldn’t be fixed. However, scoot city worked at it and managed to get it working. Excellent Customer service, co... See more
Company replied
Company details
Written by the company
At Scoot City we specialize in providing a comprehensive range of high-quality parts and expert electric scooter repair services, tailored to the diverse needs of our customers in Manchester and across the UK. Customer satisfaction is our top priority, and we are committed to delivering not only exceptional products, but also an outstanding customer experience. Our dedication to excellence permeates every aspect of our service. Join the movement towards a greener, more connected world.
Contact info
Lowry Mill, Lees Str, Pendlebury, Swinton, M276DB, M276DB, Manchester, United Kingdom
- 07398660031
- info@sxcscooters.com
- sxcscooters.com
4.3
Excellent
140 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy customer Prestwich
I chose Scoot City because I had read some good reviews online as I searched for an answer to my problem. They are local to where I live, and were able to book me in promptly. I was very impressed by the service. I received detailed communications about the issue with my scooter and a clear outline regarding the work needed, and the cost. The problem was solved quickly, efficiently and courteously. The cost was also very reasonable, and customer service overall was excellent. I strongly recommend anyone to use Scoot City.
2 December 2025
Unprompted review
Reply from SXC SCOOTERS
Thank you so much for taking the time to share your experience! We're delighted to hear that our prompt booking, clear communication, and efficient service made a positive impression. Our team works hard to provide honest guidance, quality repairs, and fair pricing, so it means a lot to know we delivered on all fronts.
We truly appreciate your recommendation and are glad we could get your scooter back on the road quickly. If you ever need anything in the future, we’ll be here and happy to help. Safe riding!
The display works
The display works, but it’s definitely not new. It has many scratches and looks like it’s been used for a long time before being sent to me. I expected a brand-new item, not one that seems second-hand.
7 October 2025
Reply from SXC SCOOTERS
Thank you for your feedback. We’re very sorry to hear about your experience. We can assure you that all our products are 100% new and have never been used. The display may sometimes have minor marks from factory handling or packaging, but it has not been previously owned or used. We’d be happy to assist you further to make this right by offering 15% off your next purchase. Please contact our customer service team so we can look into this for you and ensure your satisfaction.
I highly recommend
I highly recommend. Very professional.. fixed same day. Thank you
4 December 2024
Unprompted review
Reply from SXC SCOOTERS
Thank you for your wonderful feedback! We’re so glad we could assist you promptly and meet your expectations. Your recommendation truly means a lot to us. Don’t hesitate to reach out if you ever need help again!
Brilliant service
Brilliant service, quick repair and very kind. Communication was brilliant. Will definitely go back and glad I know about them now.
26 September 2024
Unprompted review
Reply from SXC SCOOTERS
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service and communication. It was a pleasure to assist you, and we’re glad we could help. We look forward to welcoming you back anytime you need us!
Excellent service from start to finish
Excellent service from start to finish
Highly recommend
Thanks
24 September 2024
Unprompted review
Reply from SXC SCOOTERS
Thank you for your wonderful feedback! We're so happy to hear you were pleased with our service from start to finish. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Extremely knowledgeable
Nothing was to much trouble from
Start to finish.
Extremely knowledgeable talked us through everything from the get go. Keep us updated throughout. Would highly recommend SXC SCOOTERS.
20 August 2024
Unprompted review
Reply from SXC SCOOTERS
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience. Providing top-notch service and keeping our customers informed every step of the way is our top priority, so it's great to know that it made a difference for you. Your recommendation means the world to us. If you ever need anything in the future, don’t hesitate to reach out. Safe riding!
Great service from the start till the…
Great service from the start till the end, fast and reliable. Also did me a great deal to fix and replace my tires on my pure scooter. Highly recommend for anyone who needs there scooter fixing.
21 August 2024
Unprompted review
Reply from SXC SCOOTERS
Thank you for your fantastic review! We're delighted to hear that you were pleased with our service from start to finish. It's great to know that you found our work fast, reliable, and that we could offer you a great deal on your tire replacement. Your recommendation means the world to us, and we're here anytime you need assistance with your scooter. Safe riding!
Great service and great communication…
Great service and great communication throughout. Fixed my scooter with ease. 5*
3 August 2024
Unprompted review
Reply from SXC SCOOTERS
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our service and communication. It was our pleasure to fix your scooter, and we're glad we could make the process easy for you. Your 5-star rating means a lot to us, and we're here whenever you need us again! Safe riding!
Dishonest and untrustworthy business…
Dishonest and untrustworthy business owner.
I paid for a repair for my kid's escooter. When I tried the scooter at home it had a separate fault. I messaged the owner but he implied that I was lying.
No respect for his customers and a man with no integrity.
He then proceeded to cut off any further calls and ignored my messages. I have read other reviews about this appalling customer service and I can understand why.
11 July 2024
Unprompted review
Reply from SXC SCOOTERS
We wish to confirm that your scooter underwent a thorough repair and inspection prior to your collection. A week later, we received a message from you reporting a separate issue, which implied that our initial repair was inadequate. This assertion is unfounded, and we regard this as an attempt to secure complimentary service. Any accidental damage incurred during use is the customer’s responsibility and does not warrant a free follow-up repair.
We are committed to delivering exceptional service, as reflected by the satisfaction of the majority of our customers. Additionally, we reserve the right to refuse repair requests if we suspect dishonesty.
A really nice genuine guy.
A really nice genuine guy.
Helpful patient and reasonable prices
11 July 2024
Unprompted review
Reply from SXC SCOOTERS
Thank you for your kind words! We're delighted to hear that you had a positive experience with our service. Being helpful, patient, and offering reasonable prices are core values we strive to uphold. If you need any further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.
Perfect service got my scooter up and…
Perfect service got my scooter up and running in no time. Quality service
12 July 2024
Unprompted review
Reply from SXC SCOOTERS
Thank you so much for your wonderful review! We are thrilled to hear that you were pleased with our service and that we could get your scooter up and running quickly. Providing quality service is our top priority, and it's great to know we met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. Safe travels on your scooter!
Brilliant service and fixed whilst we…
Brilliant service and fixed whilst we waited
Keep up the good work
14 July 2024
Unprompted review
Reply from SXC SCOOTERS
Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our service and that we could fix the issue promptly while you waited. We appreciate your feedback and look forward to serving you again in the future!
Great Service
Great service. Pascual got straight back to me and had my scooter fixed and serviced within a day. He was open about pricing and sent me lots of pictures via WhatsApp of the condition and status of the repairs. Highly recommend and would use again.
17 June 2024
Unprompted review
Reply from SXC SCOOTERS
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our service to be prompt, and transparent about our prices.
We're thrilled to have been able to assist you and appreciate your business. Your recommendation means the world to us, as it reaffirms our commitment to delivering exceptional service to all our customers.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help!
Exceeded Expectations
Pascual helped me massively throughout my experience with Scoot Citi. Very knowledgable and professional, I was very impressed with the final job and have had no further issues with my scooter since. I can rely on these guys to repair my scooter when needed and would recommend to my friends and any one else having troubles with their scooter!
2 May 2024
Unprompted review
Reply from SXC SCOOTERS
Thank you so much for your kind words! We're thrilled to hear that Pascual was able to assist you and that you're happy with the service provided. It's great to know your scooter is running smoothly and that you feel confident relying on us for any future repairs. We truly appreciate your recommendation and look forward to helping you and your friends whenever needed. Safe travels and happy scooting!
Great service on time
Great service on time , friendly to talk to and did a great service on both scooter now thanks to you my partner can get to work thanks again. I would definitely recommend this company
2 May 2024
Unprompted review
Reply from SXC SCOOTERS
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our service to be prompt, friendly, and ultimately beneficial for both your scooters. Ensuring that our customers can rely on their vehicles for their daily commute is always a priority for us.
We're thrilled to have been able to assist you and your partner in ensuring smooth rides to work. Your recommendation means the world to us, as it reaffirms our commitment to delivering exceptional service to all our customers.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help!
Warm regards
Outstanding Service
I took my scooter in for a brake repair, it was looking like a manufacturing fault and couldn’t be fixed. However, scoot city worked at it and managed to get it working. Excellent Customer service, communicated all info and even gave video explanations. My go to repair shop from now onwards. Thank you scoot city.
23 April 2024
Unprompted review
Reply from SXC SCOOTERS
Thank you so much for sharing your experience with us! We're thrilled to hear that our team at Scoot City was able to diligently work on your scooters brake repair until it was fully functional again.
At Scoot City, providing top-notch customer service is at the heart of everything we do, and it's fantastic to know that our efforts in communication and problem-solving resonated with you. We understand how important it is to keep our customers informed every step of the way, which is why we make it a priority to provide detailed explanations, including video demonstrations when necessary.
We're honored to be your go-to repair shop from now on, and we're committed to continuing to exceed your expectations in the future. Thank you for choosing Scoot City, and we look forward to serving you again!
Second purchase
Again, excellent costumer service. Brilliant communication and help with the order. Highly recommended.
13 March 2024
Reply from SXC SCOOTERS
Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that you had an excellent experience with our customer service team. Ensuring clear communication and providing helpful assistance with orders are top priorities for us, and we're delighted that we were able to meet your expectations.
Your recommendation means the world to us, and we truly appreciate your support. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help. Thank you again for choosing us, and we look forward to serving you again soon!
Excellent service, Very friendly & Genuine pricing!
I had an issue with my scooter and reached out to SXC scooters for the first time on a very short notice. Pascule was very polite and very friendly in receiving me and has resolved the issue very professionally with patience. I really recommend to reach out to SXC scooters for any repairs or concerns to seek professional advise. He is very reliable with realistic and genuine pricing for their services.
Thank you very much for your excellent service and good luck! :)
13 February 2024
Unprompted review
Reply from SXC SCOOTERS
Thank you so much for taking the time to share your positive experience with SXC Scooters. We are thrilled to hear of your overall experience with us. At SXC Scooters, we strive to provide reliable and genuine services, and it's truly rewarding to know that you found our pricing realistic. Your recommendation means a lot to us, and we appreciate your trust in our expertise.
If you ever have any more concerns or need further assistance in the future, please don't hesitate to reach out. We are here to ensure your satisfaction and keep your scooter running smoothly. Thank you again for choosing SXC Scooters, and we wish you many enjoyable rides ahead!
Best seller in the uk
Bought new 500w motor hub works perfect & also speed controller works Perfect..
Very fast delivery also very helpful with installation & advise given step by step walk through via videocall.
Recommend to everyone who purchase
3 January 2024
Unprompted review
Reply from SXC SCOOTERS
Thank you for your glowing review! We're delighted to hear that our products have exceeded your expectations. Our commitment to fast delivery and excellent customer support is reflected in your positive experience, and we're thrilled that the step-by-step video walkthrough was helpful during installation. Your recommendation means the world to us. If you ever need further assistance or have questions, feel free to reach out. We appreciate your trust in us!
Daughter is absolutely made up with her…
Daughter is absolutely made up with her scooter. There was a delay in shipping and Pascual emailed me to keep me updated during every stage, top tier customer service. Will definitely be bringing the scooter here for any repairs and will definitely be return customers, thanks so much
11 December 2023
Reply from SXC SCOOTERS
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your daughter is absolutely delighted with her new scooter. Providing top-tier customer service is one of our priorities, and it's rewarding to know that it made a positive impact on your shopping experience.
It's great to hear that you plan on bringing your scooter to us for any future repairs. We look forward to welcoming you back again and wish you all the best in 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.