The customer service is extremely helpful and responsive very quickly. There's benefits to bringing your friends and referrals. The information and market stats are dead on accurate. I cannot s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's my first time experience with switch market and I've found it's kinda weird that we need to agreed on document for 100% bonus and I kept searching for it. However Carlo the customer service, help... See more
Company replied
Setting up has been made a breeze with Switch Markets customer support team. I've been guided throughout the setup with different customer support specialists as I've been stepping away my computer du... See more
Company replied
I have opened second account with them and can’t describe how flexible and friendly they are. 100% deposit bonus every time withdrawals literally instant. Customer service spot on. Today Carlo helped... See more
Company replied
Company details
Written by the company
Regulated and transparent trading broker. Trade markets from around the world. 24/7 support.
Contact info
4.7
Excellent
881 reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good broker and live support Juliet
Good broker and live support Juliet. She is replied very politely and genuine
10 December 2025
Unprompted review
Reply from Switch Markets
Hi Gurjeet,
Thank you for your feedback. We’re happy to hear that you had a positive experience with Switch Markets and that Juliet provided polite and genuine support. We’ll be sure to share your kind words with her.
If you need any assistance in the future, our support team is always here to help.
Regards,
The Switch Markets Team
Very good customer service Dustin was…
Very good customer service Dustin was polite and answered all my questions promptly
2 December 2025
Unprompted review
Reply from Switch Markets
Glad to know you had a great experience, Lovell! Dustin’s polite and prompt support is something we’re proud of. Thank you for sharing your feedback!
Best regards,
The Switch Markets Team
The 24/7 chat support is efficient
The 24/7 chat support is efficient, concise, and friendly. Dustin B provided clear answers to all my questions and clarified details where necessary. Excellent support.
2 December 2025
Unprompted review
Reply from Switch Markets
Thank you so much for your review, Yong! We’re really glad to hear you had a smooth experience with our 24/7 chat support. Dustin will be happy to know his clear and friendly assistance made a difference.
We appreciate you taking the time to share your feedback!
Best regards,
The Switch Markets Team
fast and good communications
30 November 2025
Unprompted review
Reply from Switch Markets
Hi Soumia!
We’re happy to know the communication felt fast and clear on your end. Thank you for taking the time to share your experience; we’re here anytime you need support.
Best regards,
The Switch Markets Team
Switch Markets is a very good broker
Switch Markets is a very good broker. Their free VPS service is excellent, and the customer support is also outstanding. I’m very satisfied with their overall service Carlo.
27 November 2025
Unprompted review
Reply from Switch Markets
Hi Ghufran!
Thank you so much for your feedback. We’re really glad to hear you’re enjoying Switch Markets and that the free VPS and our support team have been helpful. Carlo will truly appreciate your kind words.
We’re here 24/7 if you ever need anything!
Happy Trading,
The Switch Markets Team
very easy activation and great support…
very easy activation and great support by juliet
26 November 2025
Unprompted review
Reply from Switch Markets
Thank you, André! We’re glad to hear the activation process was easy and that Juliet was able to support you so well.
We appreciate your feedback! We’re here 24/7 if you ever need anything!
Happy trading,
The Switch Markets Team
Fantastic service from the Switch…
Fantastic service from the Switch Markets team. Always helpful, thank you Carlo and Juliet B
26 November 2025
Unprompted review
Reply from Switch Markets
Hi Nikko,
Thank you so much for your feedback! We’re really glad to hear you’ve had fantastic service from the team. Carlo and Juliet will be happy to know they made a great impact.
We appreciate your feedback, and we’re here 24/7 if you ever need anything!
Best regards,
The Switch Markets Team
Great response and handling of my…
Great response and handling of my issues by Juliet E. Keep it up
24 November 2025
Unprompted review
Reply from Switch Markets
Thank you, Chris! We’re really glad to hear that Juliet was able to assist you so well. I’ll make sure she sees your kind words.
We appreciate you taking the time to share your experience, and we’re here 24/7 if you need anything!
Best regards,
The Switch Markets Team
I am extrExcellent Customer Supportemely satisfied with the…
I am extremely satisfied with the support at Switch Markets. The team is very friendly, always available, and genuinely committed to solving issues quickly and efficiently. I would especially like to mention Carlos, who consistently gave his best and supported me until the problem was fully resolved. His patience, professionalism, and quick responses left a great impression.
Thank you for the excellent service!
22 November 2025
Unprompted review
Reply from Switch Markets
Thank you so much for your thoughtful feedback, Mario! We're delighted to hear that you’ve had such a positive experience with our support team. It means a lot to know that our availability, friendliness, and commitment to resolving issues quickly are making a difference.
A special thanks for mentioning Carlos, we’re proud of the dedication and care he brings to every client interaction, and your kind words will truly mean a lot to him.
We appreciate you taking the time to share your experience. If you ever need anything, we’re here for you 24/7!
Regards,
The Switch Markets Team
24/7 char support- quick concise…
24/7 char support- quick concise friendly support- I spoke with Dustin B and he answered all my questions quickly and clearly clarifying where needed. Awesome support- i feel confident now trading live with switchmarkets - truly making a positive name for themselves
20 November 2025
Unprompted review
Reply from Switch Markets
Hi Indicies trader,
Thank you so much for your kind feedback! We're really glad to hear that you received quick, friendly, and clear support. Dustin will be happy to know he made a positive impact on your experience.
It’s great to hear you feel confident trading live with Switch Markets; we're here for you 24/7 if you ever need anything. Thanks again for taking the time to share your experience!
Regards,
The Switch Markets Team
free high speed VPS for EA Robot
free high speed VPS for EA robot or for anything. You just need to deposit of $50 USD then live chat to request a free VPS. the rule is as long as you active trade everyday at your vps using a standard acc :-)
19 November 2025
Unprompted review
Reply from Switch Markets
Hi Mohd,
Thank you for your review. We’re pleased to hear that our VPS service is helping you.
Please know that our team is always ready to provide any assistance or support you may require.
Warm regards,
The Switch Markets Team
Reply from Switch Markets
Hi Alaadeen,
Thank you for your feedback. We’re glad to hear that you find our services useful. If you ever need assistance or support, our team is always here to help.
Regards,
The Switch Markets Team
Reply from Switch Markets
Hi Nithaf, thank you for your feedback!
We’re glad to hear that the process went smoothly and that you found it useful. Our team is always here to make things easier for you, and we’re available 24/7 if you ever need assistance with sending or managing your funds.
Regards,
The Switch Markets Team
I had a few questions which Jonathan R…
I had a few questions which Jonathan R was patient enough to answer and advice.
So thank you for your patience and yes I'll recommend Switch Market
17 October 2025
Unprompted review
Reply from Switch Markets
Thank you, Linda! We’re glad Jonathan could answer your questions and provide the guidance you needed. Your recommendation means a lot to us, and we’re always here to support you.
Regards,
The Switch Markets Team
Excellent assistance very accomodating
Excellent assistance very accomodating. Legit flatform. Thank you
12 November 2025
Unprompted review
Reply from Switch Markets
Hi Owen, thank you for the wonderful 5-star review! We're happy to hear that you found our support helpful and accommodating. If you ever need anything, our team is available 24/7.
We appreciate your trust in us!
Cheers!
The Switch Markets Team
Excellent customer support
Dustin was most helpful and professional. Answered all my enquiries. I now have a better understanding of their operations as it relates to my trading activities. The flexibility in the funding options available, currency types, fund settlement and withdrawal process is vital in this business. Excellent work.
11 November 2025
Unprompted review
Reply from Switch Markets
Hi Alexander, thank you for the excellent 5-star review! We're really glad to hear that Dustin was able to help and provide the clarity you needed.
Our team is here for you 24/7, so feel free to reach out anytime you need support. We truly appreciate your feedback!
Best regards,
The Switch Markets Team
Reply from Switch Markets
Hi Ferdz, thank you for the 5-star review! We're glad to hear you found our team accommodating.
We appreciate your support!
Regards,
The Switch Markets Team
Insane customer service
I wondered if it was AI answering the questions. SM is undoubtedly the broker with the best customer service in the world; let's hope it stays that way.
7 November 2025
Unprompted review
Reply from Switch Markets
Hi El Hadji Oumar Ndoye,
We really appreciate your kind words! It’s wonderful to hear that our customer service felt seamless and attentive.
Our goal is always to provide real people and real solutions, and it’s incredibly rewarding to see that reflected in your experience. Your feedback motivates us to keep raising the bar.
Warm regards,
The Switch Markets Team
A warning for anyone thinking of using…
A warning for anyone thinking of using this broker!
I deposited £100 and did a small profitable trade.
The broker seemed OK so I attempted to deposit 5X more!
My bank prevented the deposit as the Visa card company had attempted to empty my debit card!
When I tried to get a refund of my £100 initial deposit plus profits, the pin verification did not work!
Now the login does not work!
A thoroughly tricky broker to steer well clear of!
6 November 2025
Unprompted review
Reply from Switch Markets
Hi Terry,
Thanks for your feedback. We’ve already contacted you via WhatsApp and phone to guide you step by step. It looks like there was a misunderstanding with the login process.
Regarding the payment, please don’t worry. This sounds unusual, and we’ll clarify everything once we receive more details from you. Neither Switch Markets nor our payment providers ever charge anything unless directly requested and confirmed by the client.
We’re here 24/7 and committed to resolving this for you.
Kind regards,
The Switch Markets Team
Ken was great as help desk support
Ken was great as help desk support
31 October 2025
Unprompted review
Reply from Switch Markets
Hi SNAIL OF DESTINEY,
Thank you for your kind words! We’re glad Ken could provide the support you needed.
Our help desk team is available 24/7 to assist you anytime, and your feedback is truly appreciated.
Kind regards,
The Switch Markets Team
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