Switch | Apple Premium Reseller - Theater Reviews 51

no clear communication when i bought the iPhone on its delivery date. when i called weeks later still no clear assistance.
when i picked up the order once arrived they were putting in the bill the charger. i did not ask for it as i have one already.
first they said they could take my old phone then they changed their mind. not saying they were wrong. but compared to other Apple stores it was quite bad and cheap experience. better going somewhere else. prices are all the same so....

Switch is worst thing in Belgium. They are fraud , scammer in antwerp (oudevaarplaats 62) branch.
They are not providing correct and all information. They just want to scame the customers, not giving what they promised.
Today you respond my review but I don’t want to listen your advice. Just do what you promised when I bought at your store.
I just need my money back any how.

The person that did the sale, it was very professional and quick.
It took longer because the iphone it was quite old.
Very happy with the service. Definitely. I will return again.excellent service

The seller lied to me regarding services misrepresenting what I was signing, costing me time and money for something I explicitly stated I did not want. This was blatantly fraudulent and I will never return to the business and will actively recommend to my network to also do the same. A shameful experience where no apologies were presented or explanations given.

Appreciate the personal service received at purchase of Apple Watch. Great thanks to Joachim, Zackaria and Sebastian,

Your service is very good for all of us.

Worst service.
I was waiting 2 month to my order while people that ordered before me with apple store got it after max 3 weeks.
When finally I received my order apparently i was signing for insurance that I didn’t ask for, I have been told the cash back will be free of charge, and I just need to sign some files for the iPhone I was trade in.

After a month i have been “mistakenly” charged:
21.12 9.99€ x 2 Buy Back SFAM
27.12 24.99€ Hubsise
28.12 57.99€ SFAM Identifier
28.12 48.99€ SFAM Identifier
28.12 34.89€ Cyrana
28.12 24.99€ Cyrana
28.12 24.99€ Hubside
28.12 19.99€ x 4 Societe Francise
Total of 316.78€ and I still didn’t receive the refund for that huge mistake.
If I will not receive it this week I’ll have to go for the next step.

Have never had such a bad experience with a company who suppose to represent the best customer service company in the world.

*there is on guy who actually trying to help me, so he is the bright side of the story. Unfortunately I don’t know his name.

Amazing. service ..
Professional and. Knowledgable ..

I bought an Apple IPhone cable in store and I paid for it. While I was still there, I tried the cable and I found out that the employee had given me A WRONG CABLE (I don’t even know if it was on purpose or not…). Anyway, as I don’t live in Belgium, I asked for a refund and the employee asked me for my bank credential for a transfer, but I HAVE NEVER received my money back, and I don’t even have the wrong cable with me. I remember that he told me that he could make me a voucher, but as I don’t live in the country, he asked his boss to give me a refund with a bank transfer. In the receipt, I see “Contante” but I have never received cash. I gave my bank credentials to the employee, but actually he never asked for my name so he didn’t do it eventually. THEY STILL HAVE MY MONEY. Please never buy from this store, I saw many complaints and negative thoughts, still unresolved and the only effort I see is an automatic e-mail they send to every feedback... this is just so sad. DO SOMETHING CONCRETE or people will never come back to your store (or not even come in the first place after seeing these comments).

In italiano: non sognatevi mai di venire a comprare in questo negozio. Andate a spendere i vostri soldi in un Apple Store ufficiale.

Pure scammers for working with Celside and Cyrana, who never gave my cashback since August 21st and kept on taking money from my account!!!

I will never put my feet in this store ever again, and I will make sure everyone knows about these poor, disrespectful, and scammed practices!!!