Extremely slow process. Around 3 weeks until they approved opening my account. Then I wanted to open another type of account inside my original account, it has been 4 weeks and the account still no... See more
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On September 14, 2026, I submitted a question to customer support Swissquote.eu, and it said that I would receive a response within two business days. However, it has now been six days and I stil... See more
The app is user friendly & easy to use for quick trading. However, the share price updates are a few seconds behind real time market prices & the given the fees that you need to pay per transaction th... See more
Company replied
I’ve had a great experience with Swissquote over the past few months. Their account setup is smooth, and customer service consistently replies within max two business days. I highly recommend them to... See more
Company replied
Company details
About Swissquote
Written by the company
Swissquote is Switzerland’s leading digital bank, offering a complete 360° spectrum of financial services – from everyday banking to global trading and long-term investing.
Our ambition is to make finance accessible to everyone by combining the security of Swiss banking with cutting-edge technology. Through our platforms, clients benefit from innovative, secure, and intuitive solutions covering payments, savings accounts, mortgages, leasing, and debit cards. In addition, we provide direct access to global stock exchanges, Forex and CFD markets, as well as a wide range of crypto assets – more than three million financial products in total. Whether it’s for daily transactions, building wealth, or diversifying investments, Swissquote empowers clients to manage their money with confidence, anytime and anywhere.
As of December 2024, Swissquote manages more than CHF 76.3 billion in assets, supported by record net new money inflows of CHF 8.3 billion. This marks an impressive 31.5% growth year-on-year. Headquartered in Gland, Switzerland, the Group operates offices in Zurich, Luxembourg, London, Malta, Bucharest, Cyprus, Dubai, Hong Kong, Singapore, and Cape Town. Swissquote Group Holding Ltd is listed on the SIX Swiss Exchange (symbol: SQN).
We are also the 100% owner of Yuh, Switzerland’s favourite financial mobile app, designed especially for the younger generation. Yuh combines banking, investing, and payments in one smart, simple, and budget-friendly app – a fresh way to start your financial journey.
Written by the company
Contact info
Chemin de la Crétaux 33, 1196, Gland, Switzerland
- +41 (0)44 825 88 88
- https://www.swissquote.ch/url/market/contact/
- swissquote.com
You should know
3.5
Average
4K reviews
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Quick platform
14 April 2026
Unprompted review
Reply from Swissquote
Dear Mr. Boyadjian,
Thank you very much for your positive feedback.
We are glad to hear that you find our platform quick to use.
Kind regards,
Swissquote Bank
Customer service - Not effective
Customer service - Not effective.
I have been trying to set up a joint account since more than a month and have been unable to complete the process.
I approached several time the customer service with phone calls and messages. The personnel has been kind and generally showed a certain lever caring.
Nevertheless no one has taken ownership of the issue. They were only able to give generic answers not leading to a solution (e.g. issue transferred to different department (IT?), explanations (or attempts of explanations) contradicting the one received in previous calls (from different colleagues), promises of follow-up calls never kept,…).
I have finally been asked (without explaining why) to provide some additional information by mail.
Two weeks have now passed and yet no feedback.
Total silence and the bitter feeling of been left by yourself (while ironically, at the same time, the flow of promotional emails continues happily).
Honestly, all this is far from satisfactory.
12 April 2026
Reply from Swissquote
Hello MK,
Thank you for your detailed feedback.
We are truly sorry to hear about the difficulties you have experienced while trying to open your joint account, as well as the lack of consistent follow-up and communication.
Your comments regarding coordination between teams and follow-up handling have been noted. This is not the experience we aim to provide, and we regret the inconvenience caused.
Please contact our Customer Care team via the secure messaging system on your online platform, so we can review your case in detail, ensure it is properly escalated, and provide you with a clear status update.
Kind regards,
Swissquote Bank
Took a long time to create an account
Took a long time to create an account . Took a lot of time to be contact the call center .
20 February 2026
Unprompted review
Reply from Swissquote
Dear Mrs. Kadnai,
Thank you for sharing your experience.
We sincerely regret the delays you encountered in regaining access to your account, as well as the lack of clear follow-up during the process.
Your feedback has been noted and will be taken into consideration to improve our internal processes and communication. If you would like us to review your case further, please contact us via the secure messaging system on your online platform.
Kind regards,
Swissquote Bank
When I first joined Swissquote I had a…
When I first joined Swissquote I had a vocher code for 200CHF which should have been applied to my account. After setting everything up nothing was added so you make this a very unpleasant experience.
9 April 2026
Unprompted review
Reply from Swissquote
Hello Nick,
Thank you for your feedback.
We are sorry to hear that your experience with the voucher code did not meet your expectations.
Please contact us via the secure messaging system on your online platform or through the contact page on our website, so our Customer Care team can review your case and check the status of your voucher credit.
Kind regards,
Swissquote Bank
This bank improves the services year after year
This bank improves the services year after year and the client can have a lot more products.
8 April 2026
Reply from Swissquote
Dear Mr. Thiébaud,
Thank you very much for your positive feedback.
We are delighted to hear that you appreciate the continuous improvement of our services and the growing range of products available to our clients.
Kind regards,
Swissquote Bank
Great trading platform.EZ 2 use
Great trading platform.EZ 2 use. I like the combinatiom of trading and banking. Was so easy to get a credit card.
8 April 2026
Unprompted review
Reply from Swissquote
Hello Peter,
Thank you very much for your positive feedback.
We are delighted to hear that you enjoy our trading platform and the combination of trading and banking services, and that you found it easy to use and to obtain a debit card.
Kind regards,
Swissquote Bank
Was trying to make a transfer to the…
Absolutely unacceptable experience with Swissquote.
On April 2nd, I transferred 700 CHF from my UBS account. UBS confirmed the transfer was completed, yet Swissquote has been “blocking” the funds for over a week with no explanation.
I contacted support three times by phone and also through the internal contact form in my account. Each time, I got the same vague response: “the funds are blocked,” no reason, no timeline, and no follow-up despite promised callbacks.
What makes it worse is that Swissquote is expensive, yet the service is anything but premium. Poor communication, zero transparency, and no urgency.
For a trading platform, this is simply not acceptable. If you can’t access your own money, what’s the point?
Very disappointing. I would think twice before using Swissquote.
8 April 2026
Unprompted review
Reply from Swissquote
Hello Dina,
Thank you for your feedback.
We are sorry to hear that your transfer has not yet been credited to your account and that your previous contacts with our support team have not led to a resolution.
Please contact us via the secure messaging system on your online platform or through the contact page on our website, so our Customer Care team can review your transfer in detail and assist you as quickly as possible.
Kind regards,
Swissquote Bank
Super intuitive… used IB before and…
Super intuitive… used IB before and this is SO much better… loving it and very happy to switch my account here.
6 April 2026
Unprompted review
Reply from Swissquote
Hello Simon,
Thank you for your fantastic review.
We’re delighted to hear that you find our platform intuitive and that your experience has been positive. We’re excited to have you on board and look forward to supporting you with your account.
Kind regards,
Swissquote Bank
Totally unreliable and unsafe
Totally unreliable: you ask for fees of a service; they answer you something and then they charge you totally different (and higher) fee.
Their Swift systems are not fully working and they do not check the bank codes with the bank accounts, so the money might appear in somewhere else... A simple safety check that every bank implements, but no swissquote; of course the transaction fees are charged anyway.
And crazily expensive!!!
5 April 2026
Unprompted review
Reply from Swissquote
Dear Mr. Canals,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback regarding the fees and the SWIFT process is important, and we take it seriously. Our goal is always to provide reliable and transparent service, and we’re committed to addressing your concerns.
Kind regards,
Swissquote Bank
Very disappointing experience with…
Very disappointing experience with Swissquote.
I attempted to open an account and transferred 80,000 CHF, but after almost 10 days there was still no confirmation or progress on the account approval. It’s hard to understand how long it can take just to verify an ID document and activate an account.
Customer service was slow and unhelpful throughout the process. After reading similar experiences from other users facing the same delays, I decided to request a refund and close the account instead.
Based on this experience, I would not recommend trusting them with your funds. I also saw multiple comments mentioning issues with the app’s performance, which reinforced my decision.
Overall, this felt very unprofessional for a Swiss financial institution. Don’t waste your time.
31 March 2026
Unprompted review
Reply from Swissquote
Dear Mr. Gonzalez,
Thank you for your feedback.
We are sorry to hear about your experience during the account opening process and the delays you encountered. We understand that the lack of progress and communication led you to request the closure of your account.
Even though your account has been closed, we remain available to review your case in detail and provide clarification regarding the onboarding process and the handling of your funds during that period. Please contact our Customer Care team if you would like us to look into this further.
Kind regards,
Swissquote Bank
Very user-friendly tool both on App and…
Very user-friendly tool both on App and Desktop. Easy to buy and sell ETFs. I have also transfered my shares benefing from 0 fees. I have been using the Trading account every month since 2023. Tax documents are also very useful, specifically for Swiss tax residents.
27 March 2026
Unprompted review
Reply from Swissquote
Dear Mrs. Cruz,
We're happy to hear that you find our platform user-friendly and appreciate the ease of buying/selling ETFs, along with the fee-free transfers. We're also glad our tax documents are helpful for Swiss tax residents. Thank you for your positive feedback!
Kind regards,
Swissquote Bank
The only reason why I give them 4 stars…
The only reason why I give them 4 stars out of 5 is that fees for trading / investing are huge. I think one of the highest on the market, sometimes killing the idea of investing/ trading. Suggest them to offer lower fees for higher portfolio/ more frequent traders.
4 March 2026
Unprompted review
Reply from Swissquote
Hello Mark,
We appreciate your feedback. We acknowledge your concerns regarding our trading and investing fees. We'll consider your suggestion to offer lower fees for higher portfolio values and more frequent trading activity as we evaluate our services.
Kind regards,
Swissquote Bank
Easy navigation and usage and…
Easy navigation and usage and transparency on fees but wish all the features would be available on the mobile app.
26 March 2026
Unprompted review
Reply from Swissquote
Dear Mrs. Mauron,
We're happy to hear that you find our platform easy to use and appreciate the fee transparency. We acknowledge your feedback regarding mobile app features and will consider it for future updates.
Kind regards,
Swissquote Bank
Overall I am happy with the service
Overall I am happy with the service. Unfortunatly, there are times when I have a hard time to get on line.
18 March 2026
Reply from Swissquote
Hello Peter,
Thank you for your feedback! We’re glad you’re happy with our service and apologize for the occasional online access issues. We’re working to improve this and appreciate your patience.
Kind regards,
Swissquote Bank
Great service
Great service, smooth app, interesting shows, fair prices, nice people!
24 March 2026
Unprompted review
Reply from Swissquote
Dear Mr. Kühn,
We're happy to hear that you had such a positive experience with our service, app, shows, and team! Thank you for your kind words and for taking the time to share your feedback.
Kind regards,
Swissquote Bank
Top online service
Top online service, highly reliable and superb customer service! A broker that did his homework :-)
AAA+++
👍👍👍
24 March 2026
Unprompted review
Reply from Swissquote
Dear Raoul,
We're happy to hear that you had such a positive experience! It's great to know our service and customer support met your expectations. Thank you for your kind words and recognition!
Kind regards,
Swissquote Bank
Very annoying interface
Very annoying interface. Too many passwords etc. The App hardly works
15 December 2025
Unprompted review
Reply from Swissquote
Hello,
We apologize the app is difficult to use. We'll review the interface and access process. Thanks for your feedback.
Kind regards,
Swissquote Bank
The app is ridiculously bad
The app is ridiculously bad, over complicated for no reason under the pretext of security. For support ticket you cannot reply to the message and you always have to create a new one. You cannot reply to the email, when you.
I wanted to transfer my shares but it feels like middle age and I am totally blocked and locked in the app.
Swissquote is not a neobank, it is an old dinosaur that pretends to be new. Honestly I would not do the mistake of opening an account again on their platform.
24 March 2026
Unprompted review
Reply from Swissquote
Dear Mr. Samuel,
Thank you for your feedback.
We regret that the app experience and share transfer process did not meet your expectations. We aim to provide a user-friendly and secure platform, and we are sorry this was not the case.
We would like to look into your case and help resolve the issues you’ve encountered, particularly regarding support communication and your share transfer. Please contact us directly via https://swissquote.com/message, so we can review your situation in detail and assist you as quickly as possible.
Kind regards,
Swissquote Bank Ltd
I sent all the document needed
I sent all the document needed, now they ask for them again but since it takes way to much time i ask for my money back (because i sent money for account opening)
At this day i still havent receive back the money i made for deposit. Probably a scam i guess, i'll contact police tommorow
EDIT : still have not receive my funds back, tommorow i contact police what is this scam ?? §!!!
24 March 2026
Unprompted review
Reply from Swissquote
Hello,
We regret that you're experiencing issues with the account opening and refund. We'll investigate the matter thoroughly and work to resolve it as quickly as possible. Thanks for your patience.
Kind regards,
Swissquote Bank
A great trading platform
A great trading platform that is also a Swiss bank. It offers an extensive investment universe, along with a well-designed app and excellent user experience.
23 March 2026
Unprompted review
Reply from Swissquote
Dear Mr. Gogov,
We're happy to hear that you find our platform great for trading and appreciate the extensive investment options, well-designed app, and excellent user experience. Thank you for your positive feedback!
Kind regards,
Swissquote Bank
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