I had an order that disappeared from the shipping box during delivery. After an online message in this regard of the disappearance of the product. They did an investigation and did a very good job. an... See more
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I have bought birthday cake bars from perfect keto and they are delicious. Prices are very high and discount codes constantly don't work, shopping doesn't work on chrome browser. I would buy more ofte... See more
Company replied
Can’t measure precisely. Compared with Accu-test, this meter do not measure the same. When investigating the rather large discrepancy in measurements I found that the producers web site do actually... See more
Company replied
Extremely bad service and I don’t recommend to deal with them. Kept my orders for more than 9 days. Then took another 9 days to ship it. Very vague and untrustworthy company.
Company replied
Company details
Written by the company
n/a
Contact info
Postbus 48, 3400AA, IJsselstein, Netherlands
- info@vital20.com
- swisspointofcare.com
2.5
Poor
998 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very good online help and service
I had an order that disappeared from the shipping box during delivery. After an online message in this regard of the disappearance of the product. They did an investigation and did a very good job. and I got my money back. I have always been satisfied with their service and will continue to order in the future. Thank you for the good service
22 September 2023
Unprompted review
everything just as hoped for
30 May 2022
I only place my orders with…
I only place my orders with swisspointofcare. Forever and ever.
24 May 2022
Very trustworty
Very trustworty. This time it was a smaller thing, but I have had a faulty device replaced etc.
19 May 2022
I purchesed my cholesterol measurment…
I purchesed my cholesterol measurment equipment in SWISS Point of Care and I am more than saccesful with them. Very fast, accurate, reliable. I highly recommend them.
4 May 2022
Reply from Vital20
Dear Nada, thank you for leaving your positive feedback. We appreciate it.
Exellent products and service
3 May 2022
Highly recommended .
22 March 2022
Keep up good work
Taking in consideration distance your service was very good. Thank you.
3 March 2022
Reply from Vital20
Hello Bunea,
Thank you for taking your time to place this wondeful review about us. We really appreciate it, and are happy you are satisfied with our service.
Best regards,
Michael
Reply from Vital20
Dear Hedwig,
We are glad that you are satisfied with your purchase with us and for leaving this great review. Don't hesitate to contact us if there is anything we can assist you with.
Best regards,
Michael
Can’t measure precisely
Can’t measure precisely. Compared with Accu-test, this meter do not measure the same. When investigating the rather large discrepancy in measurements I found that the producers web site do actually say that the meter measures high because it not only measures glucose but also other chemicals. I wish I have read the producers web site carefully before deciding to buy.
UDATE:
Swiss Point of Care send me an email to my private email address asking me to clarify my problem with their Glucose meter. They also told Trustpilot that I had complained about the wrong domain. Rather than answering the. Email directly, I post my issue on Trust-pilot for all to see. The problem is that Swiss Point of Cares Glucose Meter reads either 0.5% or 1.0% more than Accu-Chek made by Roche. My doctor makes decisions based on 0.1% differences in reading by a Roches meter so I can’t show up to my doctor with readings which is ether 0.5% or 1.0% higher, Currently I have to guess if the reading is 0.5% or 1.0% higher, I have not found a strategy which determines if the reading is 0.5 or 1.0% higher. I suggest that Swiss Point of Care take up the problem with the manufacture of the meter.
25 January 2022
Reply from Vital20
Hello Willy,
We are trying to find out which product you bought from us so we can assist you with your measurements. It sounds like you are having an issue with either the setup of the meter or with the testing protocol and we would like to investigate the issue further. Could you please send us an email to info@swisspointofcare.com with your order details so we can help you out?
Best regards
Michael
Excellent products
Excellent products. Prompt service. One stop shopping
10 December 2021
Unprompted review
Reply from Vital20
Hello Rolf,
Thank you for the great review and we are glad to read that you enjoy our product selection and website experience.
Best regards,
Michael
Reply from Vital20
Dear Gerald,
Thank you for your nice comments and we appreciate your feedback. Please let our customer service team know if we can assist you in any way.
Best regards,
Michael
excellent products for my food and…
excellent products for my food and recovery needs!
8 December 2021
Very good after sales
Problems with the strips and the keto meter, but excellent after sales customer service. For them here an extra ⭐️
5 December 2021
Reply from Vital20
Hello,
Thank you for your nice review and we are glad we have been able to resolve your issue promptly and efficiently. Please let us know if there is anything else we can do for you.
Best regards,
Michael
Did not have a stack of vital20 omega 3…
Did not have a stack of vital20 omega 3 anymore. So I ordered a new one. Cause I ain’t switching brands love the krill and the service …
3 December 2021
Very Satisfied!
Very prompt replies to all my questions.Very satisfied of the way a quality issue has been solved. Please keep this level of customer care as high as it is!
1 December 2021
I have bought birthday cake bars from…
I have bought birthday cake bars from perfect keto and they are delicious. Prices are very high and discount codes constantly don't work, shopping doesn't work on chrome browser. I would buy more often, but every time I get annoyed if you have other options better don't buy from this company.
20 October 2021
Reply from Vital20
Hi Vigi,
We saw you placed your first order with us an received your discount correctly. We would like to get some more information from you to resolve your issue with Chrome you experiences, so please contact us at info@swisspointofcare.com.
Thank you,
Michael
I always can count on quick delivery
9 October 2021
Reply from Vital20
Thank you for the nice review and we are glad you are satisfied with our services.
Best regards,
Michael
Reply from Vital20
Hi Mike,
Glad to hear you enjoyed our online shopping experience and we were glad to assist you. Let us know if there is anything else we can do, and we'll be happy to help.
Best regards,
Hermen
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