SWISSGEAR Reviews 91

Poor customer service. Swiss Gear lunch bag arrived crushed with defective zipper.
I filled out the return form and uploaded pics of the issues. No response after 10 days.
Sent email and got generic reply it’s under review by Swiss Gear staff.
Clearly the item is defective.
Not worth the aggravation Swiss Gear.

I bought two pieces, but the description was not accurate, and I returned them. the process of return was difficult, and I am not really satisfied. first, they wanted to charge almost half of price for return , which I called them about, and they fixed that (thanks, but I shouldn't call you for the industry standard service). then they didn't refund, no answer to my emails or calls and took 3months and finally thank to PayPal to listen to my claim (i called Credit card company and was not helpful at all). i dont recommend to buy from this site but if you want make sure use Paypal.

I've contacted the company about the broken wheel. The suitcase itself is in good condition but the wheels are falling apart.
I just would like to get the wheel fixed, but the company isn't very responive. It came highly recommended but I wouldn't buy it again, since there's no customer support.

I contacted Swissgear about my warrantee and Calvin provide details on how to submit everything needed to get my backpack replaced or something similar. I sent everything in and now nothing. They won't respond to my emails and no one is ever available at their customer service number.

We bought one of their small suitcases 48 hours before our flight to Copenhagen and when we retrieved our luggage, one of the wheels was totally broken. Its first direct flight, imagine!!! We have been trying to get a replacement since last August and after numerous calls and e-mails to their Montreal customer office, we were told today that it was normal wear and tear (usure normal in French) which is totally unacceptable. So NEVER again SWISSGEAR, you can count on us for that!

I submitted a warranty claim on their customer service email till date no answer. It’s been almost a month !!!

I am recently homeless. And was carrying my belongings in plastic grocery bags until I found one of your suitcases at a local resale shop and I love it. The rolling case made transporting my possessions a breeze, however one of the wheels has stopped working and I cannot find a replacement. When my situation improves I will definitely look for more of your products. Thank you for making what is a horrible situation a little bit better

Been waiting 3 months to open a warranty claim on my busted, used twice, suitcase. Garbage product and no backing from company. DO NOT BUY SWISS GEAR

Lightly used carry on used once and interior seam frayed on outside pocket which was only used for pocketbook. One of the main reasons I purchased SG was warranty claims. FALSE ADVERTISING! Per claim warranty had to deal with Holiday Group as in Canada. Good luck trying to get any satisfaction, let alone anything other than an auto-generated email response advising they are behind with emails...1 1/2 mos since initial email. Wish I would have found this review site before I purchased

Quality has definitely gone down and so has customer service. They do NOT back their products! They are giving out 50% off coupons after they put you through the wringer. The handle on my luggage broke while traveling and we didn't mishandle it or was the luggage overpacked. We will not be buying this product again.

I received a Swiss Gear luggage with a 10 year warranty as a gift a few years ago. This summer the handle broke even though my luggage wasn't heavy. Originally submitted the claim to Holiday Group in August 2023 & the issue still hasn't been resolved the issue (Oct 2023 now). Be prepared to call them often as the lines of communication fell between the cracks. You'll need some patience!

If you're looking for a quality product at a decent price with good customer service, Swiss Gear luggages aren't for you.

Luggage does not hold up in travel. Wheel broke in the middle of my travel. I contacted SWISSGEAR and getting a run around (not yet over) for only a 30% discount—no replacement or repair. Not recommended.

The first time we used our new carry-on, the zipper broke. Phoned the warranty line and was given an email address to send all info to since then I have sent many emails with no response and they are no longer answering their phone lines. I am not sure if they are still in business, terrible customer service. Buyer beware

We bought 2 SwissGear medium size suitcases. After 2 uses one of the wheels disintegrated. Contacted customer support several times, gave them pictures, etc. They wouldn't cover the wheel replacement. Ended up buying a set off Amazon.

Will never buy any SwissGear products again

I have tried on three occasions to contact the company to purchase a replacement suitcase wheel that was lost in transit on a recent trip.
To date I have not even had an acknowledgement.
I will not recommend purchasing anything from this company because if it goes wrong you have little chance of getting it fixed.

The luggage is a 3 piece set hard sided and was rather expensive. I have only used 2 pieces for 2 trips and one of the retracable handles came apart while maneuvering through the airport on my return home. Still had screw and tried to reinstall once home but alluminum is not biting because hole is too big.

Problem is, I reached out to the manufacturer and they said they won't honor their 10-year warranty unless I provide them with the original receipt. (Purchased beginning of 2022) Otherwise, they will provide me with 15% off of a new purchase.

Who would purchase more from same company that does not honor their warranty, for items the break real easy! Do not buy from this manufacturer!

I owned a softside expandable case. After two 'plane journeys the retractable handle wouldn't work. I unzipped the liner to find that the two aluminum tubes inside were both snapped in two. Obviously someone has stood on the case in transit. If I had known that the design was so flimsy and poorly engineered I would have given this case a wide berth. Never again! I didn't see the point in having this repaired as the damage would have re-occured so I binned the case and bought another case from a different manufacturer. Buyers beware!

Me too.. i wish i had read the reviews, never again!..it was a nightmare returning the product, the charge you for fedex shipping and label return, so you will end it up loosing like 25 dollars, at least mr calvin, was able to refund me the label return, great products, but the website it just terrible, there is other ways to get swissgear backpack and more affortable, don't waste your money on this. If you make this mistake like i did resale it its better, so you dont loose money.

Avoid SwissGear.com in general.
Charged me 23% of the price of the order to return the item...OUCH! Never again. Suitcase was too small...Original order was $95.95 and amount they communicated they would return to me was $73.61 (or $22.34)...not only that they shipped it to me for $5 and as part of the return they charged me $17.01 to get it back to the same place...look elsewhere for suitcases.

I wish I had read these reviews first . I paid $288 and will only get $192 back if I return it which literally received from delivery not even 24 hours ago . Why say “if you’re not completely satisfied .. “ which I wasn’t - but “be aware of the consequences” should follow on the return policy . This was my second luggage with them - I happen to like it the first time . Not buying anymore after leaving me not much choices on returns. They Don’t even do exchange! There are of lot better deals in Amazon .