Swiss Clinic Reviews 

141
TrustScore 2 out of 5

2.1

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Rated 2 out of 5 stars

Really excited to receive my skin roller. However the box seems to be more sturdy and better made than the roller itself. I dropped it on the vinyl bathroom floor and it snapped in two. Designed in Sw... See more

Rated 2 out of 5 stars

Reception entrance nice when registering my 2 young girls. After initial testing temp, weight, height, pulse etc saw a doctor. Showed very little interest is saying what was really wrong. Got a pre... See more

Company replied

Rated 3 out of 5 stars

I was originally very happy with this product (Derma Roller & Serum) when it arrived. It was nicely packaged etc. However, the derma roller itself does not seem well made. Every time I use it it squee... See more

Rated 1 out of 5 stars

Bloody anger & fuming no communication told one thing then another and bloody still ain't revived the stupid item "derma roller" I bet if I bought a cheap brand it would be here by now Kmt theses comp... See more

Company replied

Company details

  1. Beauty Products Wholesaler
  2. Wellness Center

Information provided by various external sources

Swiss Clinic is a international company selling innovative health and beauty products with proven effects and long-lasting results.


Contact info

2.1

Poor

TrustScore 2 out of 5

141 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(141)

1 review in the last 12 months

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Rated 2 out of 5 stars

Really excited to receive my skin…

Really excited to receive my skin roller. However the box seems to be more sturdy and better made than the roller itself. I dropped it on the vinyl bathroom floor and it snapped in two. Designed in Switzerland, made in China I fear. Maybe try Trinny...

8 June 2026
Unprompted review
Rated 2 out of 5 stars

Won't return

Reception entrance nice when registering my 2 young girls. After initial testing temp, weight, height, pulse etc saw a doctor. Showed very little interest is saying what was really wrong. Got a prescription which I found out when home was for adults as there was no child friendly flavouring and the child understandably spat out the contents. Customer experience was not great and certainly have no reason to return where so little interest was shown.

7 November 2024
Unprompted review
Swiss Clinic logo

Reply from Swiss Clinic

Hi Martin,
It looks like there’s been a little mix-up, as we’re actually a skincare brand dedicated to helping people feel confident and radiant in their own skin.

We understand how frustrating it can be when things don’t go as planned, and we encourage you to reach out to the company you visited – they’re in the best position to address your concerns and make things right.

If you’re ever in need of skincare that’s all about self-love and empowerment, we’re here for you. Your glow is our priority!

Rated 1 out of 5 stars

Very bad customer service

Very bad customer service. Absolutely no politeness and any attempt to help the patients. I was 8 minutes late this morning, I gave a call that I will be late and the whole 2 hours exam was cancelled. When I arrived they said  they would not make the examination because I was late and only 5 minutes acceptable. They even did not offer another option when I said I was waiting for 6 month for this examination. 

11 September 2023
Unprompted review
Swiss Clinic logo

Reply from Swiss Clinic

Hi Anita,

It seems there’s been some confusion, as we are a skincare brand dedicated to helping people feel confident and radiant in their own skin, not a medical clinic.

We’re truly sorry to hear about the frustration you experienced and encourage you to reach out directly to the clinic you visited. They will be better positioned to address your concerns and find a resolution.

If you’re ever looking for skincare solutions or a boost of self-care, we’re here to help you feel your best. Everyone deserves to be treated with kindness and respect, and that’s what we strive to deliver.

Wishing you all the best in resolving this matter quickly!

Rated 1 out of 5 stars

Swiss Clinic is a scam company

Swiss Clinic is a scam company, avoid placing an order at their website. I’ve ordered the microneedling device, it’s been more than a week and it hasn’t been even shipped. I’ve received 0 communication. Of course, they are not replying to emails and keep silence!!

I assume that their products can be also dangerous to health considering that what they write on the website doesn’t reflect the reality. Stay away!

2 October 2022
Unprompted review
Swiss Clinic logo

Reply from Swiss Clinic

We deeply apologize for the delivery delays that occurred last summer. The summer period contributed to longer-than-expected resolution times for the issue. Since then, we have implemented extensive restructuring to ensure improved deliveries and more efficient communication.

We truly want to take this opportunity to make up for the inconvenience you experienced. Please contact us at info@swissclinic.com, and we would be delighted to offer you a gift as a gesture of compensation for the inconveniences you faced.

Thank you for your understanding, and we look forward to hearing from you.

Rated 1 out of 5 stars

Customer service doesn't exist in Swiss Clinic

Update:
It is a second day I have been trying to contact Swiss Clinic without any luck. I want to cancel my order. On the company’s phone there is a voicemail that they are not able to support via phone, only by email or via live chat but there no such option as live chat on their website. Their email with "co.uk" returned as an email account doesn’t exist although it has advertised in media. The link to the website Swissclinic.co.uk doesn’t work although it has advertised in the media. I sent a number of emails ending with ...com, the only available way to contact the company, but didn’t received any response. What kind of company is it?

I have placed an order on Swiss Clinic website but my delivery address is differ from my billing address. When I received a confirmation of the order my delivery address was wrong as it was the same as the billing address. I tried to call the company but in a voicemail message it said that they don't have support via the phone. I have sent a number of emails to them but did not received any answers. I want to cancel the order but there is no customer service support at all.

25 July 2022
Unprompted review
Swiss Clinic logo

Reply from Swiss Clinic

We deeply apologize. The summer period contributed to longer-than-expected resolution times for the issue. Since then, we have implemented extensive restructuring to ensure improved deliveries and more efficient communication.

We truly want to take this opportunity to make up for the inconvenience you experienced. Please contact us at info@swissclinic.com, and we would be delighted to offer you a gift as a gesture of compensation for the inconveniences you faced.

Thank you for your understanding, and we look forward to hearing from you.

Rated 5 out of 5 stars

This has been one of the best

This has been one of the best, and only ways I could get my hereditary sunken zombie undereyes to look 'normal'. The simplicity of this is amazing, and so is the ease of use. Nothing had previously worked for me to lighten my undereyes, but these undereye Microneedle patches have become a weekly staple for me. They provide volume to my undereyes! I use 2 packets a week (very pricey- I know). And these are just *chefs kisses*. I cannot say enough good things about these patches! They do hurt a little when they go on and are pressed in, but then you can't feel them. I just wish I could order in bulk with a nice discount because I just order so many of them! Swiss clinic, hook me up if you do 🤍

5 July 2022
Unprompted review
Rated 1 out of 5 stars

Bought the micro needling kit which…

Bought the micro needling kit which suggests replacing the head every 2 months yet 6 months later I am still unable to buy a replacement head!!! Every time I look they are sold out and never come back into stock they just change the date when the stock is going to come. Seems at this point like a scam! AVOID AT ALL COSTS.

19 March 2021
Unprompted review
Swiss Clinic logo

Reply from Swiss Clinic

Hi Chris!

The high demand for our replaceable needle heads and delivery problems due to the pandemic has meant that they have been sold out for a while. We try to plan our product purchases and their delivery on a weekly basis, to avoid products being sold out. But with Covid-19 and Brexit, we have had big challenges.

The products are now available to order on our website again.
If you order today, you will have your package within 1-3 working days.

Love, Swiss Clinic

Rated 5 out of 5 stars

Skin changes with Microneedling

I made my first purchase in Nov.2019, and items came in fast shipping, within 5-10 working days i believe.

I bought:
- 1x Face - Microneedling Home Treatment
- 1x Hyaluronic Microneedle Patches
- 1x Face Dry Mask 3-pack

I got a discount code for 40 or 50% i believe.

What i found life changing was the Face Microneedling, the others might need more time. but with microneedling you will see results within a week.

So for me this was a successful experience.

12 August 2020
Unprompted review
Rated 5 out of 5 stars

In love!

I am so happy that I made a decision to start treatment with Swiss clinic tool. It is feel so luxurious and well made and I love the effect - smooth, plumped and healthy looking skin.

19 November 2019
Unprompted review
Rated 5 out of 5 stars

Loving my new skin

I ordered the derma roller, it comes in a beautiful box with a different barrel in and one for the body too, it looks extremely professional and the Derma Roller itself is so gentle, I’ve used it twice a week and it’s amazing, the best derma roller I’ve ever had by a mile.

6 August 2019
Unprompted review
Swiss Clinic logo

Reply from Swiss Clinic

Hi Alison!

Thank you for your lovely feedback. It makes us so proud and we'll continue developing and selling products of the highest quality.

Have a great week <3

Best regards,
Swiss Clinic

Rated 5 out of 5 stars

Excellent products with immediate effect!

Purchased the microneedling home treatment set. What a stylish little kit. Couldn't wait to start the treatment. Noticed the difference in my skin straight away. My foundation glided on so smoothly. My skin feels soft and the serum smells great too. Looking forward to trying out more of the Swiss Clinic Products

18 June 2019
Unprompted review
Rated 5 out of 5 stars

Bought the microneedling set…

Bought the microneedling set recommended by Trinny LONDON. It’s a great piece of kit. On day 3 of derma rolling and it seems to be working with no adverse reactions.

17 June 2019
Unprompted review

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