Swiss Chalet Reviews 

431
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the staff members are exceptionally friendly, attentive, and dedicated to providing a wonderfully welcoming environment during their dining visits. Visitors often highlight the delicious food, noting that many favorite dishes are served fresh and hot straight to the table. However, some reviewers were not happy with missing items in their takeout bags or receiving completely cold food dishes. Others also noted that they experienced frustratingly slow service periods alongside unexpected problems and technical glitches with online ordering. A few consumers additionally reported instances where meals arrived severely delayed or undercooked.

What people talk about most

Service

Consumers find service to be ambiguous, with highly mixed dining experiences across locations. Many reviewers... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing both high satisfaction and severe... See more

Product

Users describe ambiguous interactions with product, reflecting mixed experiences regarding food quality and... See more

Staff

Clients share positive opinions on staff, frequently praising friendly, attentive, and helpful service from... See more

Order

People report ambiguous experiences with order. On one hand, some consumers praise helpful staff who ensure... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have been a fan of Swiss Chalet for many years. I was not pleased when I ordered online and had to do an online order for delivery. I had logged into the acocunt and had updated the appropriate... See more

Rated 3 out of 5 stars

Just had a burger. Most people don’t know they have burgers. It had this really weird smoked taste. I didn’t like it at all. I know their chicken is good. Ribs are pretty good. Burgers I won’t order i... See more

Rated 3 out of 5 stars

We have dined at this location (Lundy's Lane) quite often and love the food and service. However, their restrooms often have the very strong odor of dead rats. Today was actually the worst that almo... See more

Rated 2 out of 5 stars

ordered take out family pack, asked for bacon for cescar salad and never received them as well as lettuce was rusted and not just one piece most of the lettuce was rusted. romaine takes awhile for th... See more


3.1

Average

TrustScore 3 out of 5

431 reviews

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3.1

All reviews

(431)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

so many problems, I'm finally giving up on Swiss Chalet

we order frequently from Swiss Chalet online and have had problems so often...one time they left our order in a rain storm on our neighbours doorstep (thankfully our phone number was on the receipt, and the neighbour called me). So often we would receive the wrong things, or something would be missing, usually if I complained, we would get a credit to use next time, but the last time this happened there was no way to use the credit, as our online order wouldn't process, and although I could see the credit on the website, the call centre had no record of it. It is a cheap, quick dinner, but I've finally given up on the hope they will ever improve. After placing an order online, getting an error message, and then seeing the charge show up on our credit card, I've finally realized things are not going to get better! Would never recommend....

26 April 2024
Unprompted review
Rated 1 out of 5 stars

Missing both drumsticks

I ordered the Family Pak. A whole Rotisserie Chicken served with your choice of 4 individual sides, 4 dinner rolls, and 12oz Signature Chalet dipping sauce. I paid $39.99+tax = $45.19. I ordered online and pickup. I am shocked and disappointed with the quality of the chicken. The chicken was missing BOTH chicken drumsticks (it was hacked off) and it was SMALL chicken. Only the thighs (no drumsticks) and chicken breasts (with wings) were included. It is supposed to be a WHOLE chicken. This is not a whole chicken. A whole chicken is the chicken breasts (with wings) AND thighs (with drumsticks). This is the reason I ordered the Family Pak so I can get the WHOLE chicken (not 4 quarters butchered AND missing both drumsticks). I also stated in my online order that it should be cut in 1/2 only. Not cut in quarters. I would NOT buy from Swiss Chalet again. It is a ripoff!! I am returning the entire order for a full refund! I will buy a hot WHOLE chicken from Walmart for only $10. I do NOT recommend Swiss Chalet. Their chickens are getting smaller and missing pieces too! I would give 0 stars if I could.

21 April 2024
Unprompted review
Rated 1 out of 5 stars

Stopped in at the Swiss chalet on 170th…

Stopped in at the Swiss chalet on 170th St. in Edmonton Alberta for a quick bite with a friend. Ordered the vegan burger with fries and got myself a brisk iced tea drink. Never had such a bland burger in my entire life. there was no taste to it at all, And it was less than a quarter inch thick so basically you got a bun with your extras, lettuce, tomato, etc. And a small portion of fries and the brisk iced tea, which I was looking forward to, was absolutely flat tasted like diluted water. Never going to swish chalet again.

18 April 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting environment

I have visited this swiss chalet location at 320 Guelph Street, Georgetown an dawn,this place need to be cleaned,better food and the bar tender serve me some white wine that is flat in taste as water. The food at this location sucks and the tables are peeling off,the wine glasses are all dusty and I had to clean it before I can drink from it. It was such a mess. I do not recommend this place to anyone.this is my first and last visit here.

14 April 2024
Unprompted review
Rated 4 out of 5 stars

My daughter and I had lunch at swiss…

My daughter and I had lunch at swiss chalet the food was very good spring rolls are always amazing! Our server Leonora was also very pleasant and very quick with getting our meals out. WE will most definitely be coming back.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

My wife and I had the best experience…

My wife and I had the best experience with Marlene Server # 11 from the Queenston Rd store in Hamilton.

There is nothing better than a server being "chipper" when catering to you. She took our order and it seemed like only a few minutes later that she came back to our table with our order. I asked her what took so long? (with a twinkle in my eye) She said I had to chase the chicken first. We all laughed.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Swiss Chalet for Good Friday dinner

Swiss Chalet for Good Friday dinner was excellent. Food hot and plentiful and of good quality.
Towerhill Road Peterborough location.
Friendly and professional staff.
Quick service and highly recommended.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

We had the best waitress in the Restaurant

Our experience was the best because we had just arrived from a trip, we were hungry to eat Swiss Chalets food, so that's why we went to the 642 Dixon Road Swiss C Restaurant on Etobicoke...and we were attended by a waitress named ASIA, who was very efficient in taking care of us, and brought the dinner as fast as she could.
She did a great job and we are thinking of going back again, the restaurant is near our home, and the airport and we love their food.
But I must underline the service was excellent, she was paying attention to all the small details .
It felt amazing..!

19 March 2024
Unprompted review
Rated 5 out of 5 stars

Ancaster Location LENORA is exceptional!

Went on Monday during March Break to the Ancaster Location and our server Lenora was exceptional, fantastic service and a truly great personable server! The food came out quick, hot and fresh!
Thank you for a great experience!
Will definately be back!

11 March 2024
Unprompted review
Rated 5 out of 5 stars

I went on Friday night of March Break

I went on Friday night of March Break , with my best friend and our grandsons. Our server Leanna was amazing !!!! She was awesome with our 5 year old boys !!! Leeanna made our night out relaxing , accommodating and very very pleasant . I left her a 40% tip Thanks Leeanna

8 March 2024
Unprompted review
Rated 5 out of 5 stars

I love Swiss Chalet

I love Swiss Chalet, it's the only resturant I can trust to have food that is consistent in taste, service and good prices, I love the atmosphere, and I always want a booth which is always available, I usually order the chicken because I love the sauce, the fries are tasty, I also love the rice, they give you a bun with your meal which is so tasty...I find all the meals I have tried so far, like soup, salad, cheesecake.

1 March 2024
Unprompted review

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