Swiss-Store Reviews 

700
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company, often sharing how useful the items are for everyday life. Many buyers note that these items make wonderful presents for family members on various special occasions. Customers frequently praise the truly exceptional quality of the products, beautiful engraving options, and the remarkably fast delivery service. Consumers find the online platform very easy to navigate and appreciate being kept well informed regarding their purchase progress. However, some people mentioned frustrating experiences such as website glitches resulting in duplicate orders, unexpected delivery delays, or receiving incorrect items compared to their paperwork.

What people talk about most

Product

Consumers find the product to be of exceptional quality, well-made, and arriving in perfect working order.... See more

Delivery service

Users describe positive interactions with delivery service, consistently noting that items arrive promptly... See more

Quality

Customers had positive experiences with quality, highlighting that items are well made and arrive in perfect... See more

Order

Reviewers highlight positive aspects of order, noting that the website makes purchasing simple and... See more

Website

People report positive experiences with website, finding it easy to navigate and simple to order from.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There is a genuine reason that Swiss Army Knives are as iconic as they are, they are not only the face of survival but convenience. I don’t hunt, fish or ride horses yet I find a way to use this t... See more

Rated 5 out of 5 stars

Swiss Army knives' reputation speak for themselves so I don't need to particularly convince anyone here- save to say the quality continues with a robust and (in this case) a satisfyingly weighty m... See more

Rated 5 out of 5 stars

Great product I was given one when I was 14 fast forward 21 years and I bought my son his first Swiss knife for his 14 birthday with all the new options available it was great to get him one he can... See more

Rated 5 out of 5 stars

Ordered this as a Christmas present for my daughter to give to her dad, the man who has everything! He absolutely loved it!! Beautiful personalised and of course, exceptional quality. It arrived real... See more


Company details

  1. Gift Shop

Information provided by various external sources

UK's largest range of Swiss brands from Victorinox, Mondaine, Luminox, Felco & Wenger - All available with next day delivery.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

700 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(700)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The gift arrived quickly

The gift arrived quickly, but the cardboard box in which the gift arrived was slightly squashed and therefore damaged. Only a minor point though.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Finally I got the laptop bag that I was searching for a long time...

After spending a huge amount of time for a laptop backpack , finally I bought this "MX Light 16" Backpack - Heather Grey" so I can use it when I commute to office in my cycle. The quality is very good, lots of useful small pockets, laptop cushioning is great with decent spacing to keep other things. The shape of the bag stays firm and not clumsy when it is empty. That is an important factor to me. I havent tried on a rainy day, hope it is water resistant. Overall I really loved it, happy with my purchase and would recommend.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

5 Start Shop.

5 Start Shop.

There are not many shops left with good customer service and quality products. This store have both.
Buying experience from start to finish was excellent.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Personalised Knife

I ordered a Swiss Army Knife engraved with my name and postcode. The whole process was very easy and it arrived really quickly. Really good service.

1 June 2024
Unprompted review
Rated 4 out of 5 stars

Great service

very quick delivery, nice pocket knife with useful features, bought as a gift. Engraved knife blade was done very nicely. Only suggestion would be to give the measurements of knife on the website - when it arrived it was smaller than the 'standard' length Swiss army knife that I was hoping for

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Epic customer service

Having decided to nosey about for a couple more additions to my SAK Hunter Pro and Evoke Alox collection Google kept bringing up Swiss Store with a Father's Day discount code.

The prices were decent already but with an additional 10% off they became outstanding. So I decided to really push the boat out and pull the trigger on three new knives but at checkout it was saying code not valid.

So the following morning I called them and spoke to a lady called Josie who told me they'd been having issues with the discount codes. She was super helpful and instructed me to complete the checkout process then just to email her my order number and she'd apply a 10% refund manually.

Needless to say she was as good as her word and did refund me 30 odd quid straight away! The knives got delivered this morning, packed securely enough to arrive in mint condition which is always important to us collectors.

Extremely happy with the whole experience so a massive thank you to Josie and to all at Swiss Store.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

World Class!

Firstly, Swiss-Store was the only place in the world that had the replacement part for my StarTech 3K… Ordering was easy and smooth, shipping was fast to the US, quality of the part is excellent! What more could one want? Order with confidence! Thanks mates!
👍🏼😁👍🏼

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Visited the store in Cheltenham

Visited the store in Cheltenham, purchased a Swiss Army knife, requested personalised engraving on blade, all done and dusted in about 15 minutes. Friendly, fast and efficient. Shall visit again.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

First class customer service

First class customer service. Very good products with great selection of quality products. Quick delivery with guaranteed to replace or refund if the product doesn’t suit your requirements.
Highly recommended.

8 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look