Avoid: Clear pattern of ignoring customers who experience machine issues
We have placed two separate orders with Swirl Blends. While the communication during the first order was misleading, the machines functioned well enough that we decided to give them another chance. Unfortunately, after our second order, major issues arose.
The machines from both orders began experiencing problems. When we reached out for support, their responses became increasingly delayed, taking longer and longer until they stopped replying altogether. They explicitly claim to have a refund policy, yet they are completely dodging the issue and refuse to take any responsibility for their equipment.
After looking into their social media channels, we discovered multiple other business owners experiencing the exact same treatment. They consistently fade out and eventually ghost customers the moment product issues are raised. Be very cautious before investing your capital here.