SwimSpace Reviews 

234
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

I wish I had seen these reviews before ordering. Item not arrived. They do not answer the phone and do not respond to emails.

Rated 1 out of 5 stars

I am extremely disappointment by their customer service. The product bought was Vista XP Swim Mask, swimming goggles, after 1 use, the plastic became blurry and water leaks occurred, s... See more

Rated 1 out of 5 stars

Bought a pair of expensive goggles (£25) which broke after 3 uses. No answer to customer service email or phone, just rings and rings until you give up. Cynical business practices, and it looks like o... See more

Rated 1 out of 5 stars

I placed an order with SwimSpace back on the 30th November, on the 3rd December I got the dispatch confirmation email. However it is now the 20th December and still waiting for my order. I have tried... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Superb range of swimwear, wetsuits and goggles at the best prices. Free shipping over £30.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

234 reviews

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1.4

All reviews

(234)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

1 week after ordering it still hasn't…

1 week after ordering it still hasn't shipped

18 June 2019
Unprompted review
SwimSpace logo

Reply from SwimSpace

Hi Paul,

I have checked your account and can see that your order was placed on the 11th June and your order was shipped the same day on a 48 hour service with Royal Mail.

I'm so sorry to hear it hasn't arrived yet. Please can you contact our customer service team at hello@swimspace.co.uk or call us on 01942 707646 and we will be more than happy to help with this.

Kind Regards

Customer Services
Swimspace

Rated 5 out of 5 stars

Swimming goggles - great for additional needs people

Absolutely perfect & leak free. Our son is disabled & has autism and found the normal goggles very unfomfortable & let water in. Having googled many styles & shapes & reading reviews we opted for these ones and in his favourite colour blue double bonus. Comfy to wear. Totally recommend.

18 June 2019
Unprompted review
Rated 5 out of 5 stars

These goggles are a revelation!!

I have only used these goggles once since I purchased them, but I'm absolutely delighted so far.
Easy to adjust, comfortable to wear and excellent visibility, with no evidence of leakage or misting up. Brilliant!!

16 June 2019
Unprompted review
Rated 5 out of 5 stars

Great goggles, great service

I ordered Aquasphere swimming goggles from SwimSpace as they offered the best choice and value for money. The goggles arrived very promptly and well packaged. I would definitely recommend both the product and the retailer.

22 May 2019
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience, the price was reasonable for the goggles I love and find hard to find sometimes... the delivery was quick as well so no complaints :)

13 May 2019
Unprompted review
Rated 5 out of 5 stars

Good price

Good price. No hassle ordering. Delivery fine. Only request for improvement would be to find alternatives to single use plastic packaging.

25 April 2019
Unprompted review

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