SwimOutlet.com Reviews 1,845

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the wide selection of products, finding them to be of great quality and offered at very reasonable prices. Many people appreciate the ease of navigating the website, highlighting its user-friendliness and efficient shopping experience. However, some customers also noted issues with their orders, including unexpected delays in shipping and problems with order accuracy. A few other people also felt that the sizing charts were inaccurate, leading to products that did not fit as expected.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the excellent quality... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and navigation. Consumers... See more

Price

Customers consistently express satisfaction with the pricing, finding items affordable and competitive. Many... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering, competitive... See more

User experience

Users describe positive interactions with the user experience. Many customers found the website easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Most of the experience was great. I was able to find what I wanted at good prices. It was less than perfect because the fins I received were much larger than I expected. I don't remember that being... See more

Rated 4 out of 5 stars

I am a returning, previous client. searched and found what I needed on my iPhone, no problem. I also looked for skin treatments for pre- and post-chlorine water contact. Skin treatments. Only saw one... See more

Rated 5 out of 5 stars

Your stock was available in my size and descriptions of my selected swimsuits were complete and very helpful. I have been wearing swim outlet swimsuits for my water aerobics classes over 10 years and... See more

Rated 5 out of 5 stars

My experience was terrific. I needed to exchange a swimsuit purchase for a different size. The "Happy returns" process was super easy. I followed the online return instructions and took the suit to U... See more


Company details

  1. Swimwear Store

Written by the company

SwimOutlet is the largest swim retailer in the US. Your one stop shop for the pool, beach & everything in between 🏊


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What's not to like?

It is easy to navigate the site. The product I purchased was discounted, and free shipping.

26 July 2025
Unprompted review
SwimOutlet.com logo

Reply from SwimOutlet.com

Hi James,
We’re glad you enjoyed the site navigation, discount, and free shipping ,sounds like a win-win! Thank you for shopping with us.

Rated 5 out of 5 stars

The website was so easy to use

The website was so easy to use, navigation between pages was a breeze!

25 July 2025
Unprompted review
SwimOutlet.com logo

Reply from SwimOutlet.com

Hi Lynnette,
We’re so pleased to hear you found our website easy to navigate! We work hard to make the shopping experience smooth, and we’re glad it worked for you.

Rated 5 out of 5 stars

It was easy to find what I wanted…

It was easy to find what I wanted because I looked ahead of time and previously, I had tried to check out but was having problems, so I quit and came back again later.

24 July 2025
Unprompted review
SwimOutlet.com logo

Reply from SwimOutlet.com

Hi Richard,
We’re glad you found what you needed and came back to complete your order! Thanks for giving us another chance and for shopping at SwimOutlet.

Rated 5 out of 5 stars

Always have what I need.

Found what I was looking for right away. I get all my swim stuff from SwimOutlet.

24 July 2025
Unprompted review
SwimOutlet.com logo

Reply from SwimOutlet.com

Hi Suzanne,
It means so much to know we’re your go-to for swim gear. We’re happy you found what you were looking for right away!

Rated 5 out of 5 stars

Ordered online great

Ordered online. Just wish they gave me a delivery date

24 July 2025
Unprompted review
SwimOutlet.com logo

Reply from SwimOutlet.com

Hi Brenda,
We’re glad your online ordering experience was great! Thanks for sharing your feedback about delivery dates ,we’ll share that with our team for improvement.

Rated 5 out of 5 stars

Customer service was outstanding in…

Customer service was outstanding in meeting my needs.

21 July 2025
Unprompted review
SwimOutlet.com logo

Reply from SwimOutlet.com

Hi Jay,
We’re so happy to hear our customer service team met your needs! Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Great cost of swim suit

Looking for good quality and cost for chlorine resistant swimwear.

22 July 2025
Unprompted review
SwimOutlet.com logo

Reply from SwimOutlet.com

Hi Christina,
We’re glad you found great quality and value in your chlorine-resistant swimwear. Thanks for choosing SwimOutlet!

Rated 5 out of 5 stars

Affordable

Affordable, easy, great selection

12 July 2025
Unprompted review
SwimOutlet.com logo

Reply from SwimOutlet.com

Hi Shiloh,
We’re so pleased you found our products affordable and enjoyed our selection. Thank you for shopping with us!

Rated 5 out of 5 stars

Children's section was great! Prices were great!

I liked that the children's section had good descriptions for each product on sizing and adjustable pieces. Prices were better than expected. It would have been easier to navigate if the kids section was divided between adjustable nose pieces but otherwise it was great

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Buy them!

Love these ! I need more now in every color! I am 5'6 and 125 and chose a small. True to size don't go smaller than your normal unless you want them riding your hooha

5 July 2025
Unprompted review
Rated 5 out of 5 stars

SwimOutlet great products great prices service and support

I have shopped at swim outlet for several years and everything is great. Great products, prices, and excellent customer service and support. However, my recent purchase was a little confusing with the 4th of July sale. Nike swimsuit in Navy was 25% off but the black was not. So I changed my order and all is good.

28 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look