Purchase was easy and safe. Delivery was as promised and came to our doorstep. Products work perfectly.
Company replied
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See what reviewers are saying
I do not recommend online shopping. My patience is running out. I am still waiting for my order No. 1767819823 that was supposed to arrive on 16/1/2026. The package has not even been handed over to th... See more
Company replied
My first order. Faulty goods delivered. Delayed also. Their expectation is that I return the faulty goods on my expense, while I also organize the delivery myself. They consider it to be a return, I... See more
Company replied
I bought fins in EU size 46-47 (XXL) which turned out to be actually only size about 42. I can only warn to buy fins here; it left me with transportation costs for both ways. Swimaholic did response... See more
Company replied
Company details
Written by the company
We are swimming specialists. E-shop with individual approach and sports spirit ;-) Swimaholic is a specialized shop for swimming and other water sports. We offer everything that every professional or recreational swimmer would need: swimming suits, wetsuits, goggles, neoprene shoes, gloves and many more. In addition to that, we also have a wide selection of clothing, backpacks, swimming buoys, towels, swimming electronics and so on. If you are not sure about the product our team is all time ready to help you to choose the best for you! We have gained trust, from those who make their first swimming steps, to those who record significant sports results. Our mission and satisfaction are satisfied and well-equipped consumers who want to have quality and long-lasting equipment, regardless of whether they are swimmers, surfers, divers, amateurs or professionals. We want to enable you to choose and undergo a pleasant experience with the equipment we offer through the brands we represent. We strive to provide our customers with professional and quality support in choosing products and sizes, as well as expert advice for their use and maintenance. 30 Day money-back guarantee or secure shopping are the things we don't need to highlight as those are essential for every reliable seller. "Life is cool in the pool"
Contact info
U průhonu 17, 17000, Prague, Czech Republic
- +420 721 347 527
- info@swimaholic.eu
- swimaholic.eu
2.6
Poor
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My first order
My first order. Faulty goods delivered. Delayed also. Their expectation is that I return the faulty goods on my expense, while I also organize the delivery myself. They consider it to be a return, I consider it to be their responsability to replace the no good item. Wish I have paid more attention to the retur policy before ordering.
Update: e-mail sent with pictures to your adress on 12 jan 2023. Invoice number is 202300556
12 January 2023
Unprompted review
Reply from Swimaholic
Dear Dona,
sorry for delay in delivery it was caused by Christmas holiday. Which product from your ofder is faulty? We did not get any of this information. We are checking product before sending so i am little bit suprised by this information.
Swimaholic Team
Keeping in mind for next order
Even though I knew what goggles I was looking for, I find it very nice watching every goggle put on.
Delivered pretty fast, on time in expected quality.
4 January 2023
Unprompted review
Reply from Swimaholic
Thank you for purchase and nice review. Hope you enjoy swimming with new equipment.
Swimaholic team
Great swimming suit
The size of the swimming suit was right, the material that it's made of is exactly as advertised. The delivery was even faster than initially promised! Great experience! Definitely recommend and will purchase a new swimming suit soon.
31 October 2022
Unprompted review
No delivery after one month, - what?
Too slow delivery. Good service after complaining.
28 April 2022
Unprompted review
Reply from Swimaholic
Hello,
we are so sorry, that deliver takes to long but we sent your package ASAP.
Please be avare that we send our products from Prague, Czech Republic and it takes time until it arives to Norway.
The package is already sent, so if you don't want to take it, the delivery service will send it back to us and when it arrives we will contact you and refund your money.
Reply from Swimaholic
Thank you for the maximum number of stars and for being satisfied with our services. Lea :)
Order cancelled!!
Waited a week for my order then received an email simply saying "order cancelled". Very poor.
2 March 2022
Unprompted review
Reply from Swimaholic
Dear Bernadette Robinson, you selected the credit card payment when you ordered the product but we didn't get the payment so the system automatically deleted the order after the time limit given for the payment. In case you made a payment after the time limit please send us a confirmation on info@swimaholic.eu so that we can put your order back in the system. In case the order wasn't paid please place the order on more time. Thank you for your understanding :)
THE worst experience
THE worst experience I could ever have, I ordered twice from them and every time THEY used stupid deliverers, I couldn't get anything from them, NOTHING!!!!!!!!!!!!!!!!
3 February 2022
Unprompted review
Reply from Swimaholic
We are sorry that you had a bad experience, this is not usual. Please send us the order number or the name on which you made the order so that we can look deeper into the situation at info@swimaholic.eu. On our web site, we have few choices of the delivery services so that our clients can choose which they prefer the most and unfortunately we can't influence the delivery service time of the delivery or take the blame if they make a mistake. Lea :)
Good experience
Shipping time was accurate, product was as ordered. The store has a good selection, will probably order again.
5 November 2021
Unprompted review
Reply from Swimaholic
Hello,
Thank you very much for your purchase and review. We are very happy that you are satisfied with your purchase.
Swimaholic team
Very fast international shipping( to…
Very fast international shipping( to Bulgaria), the goods arrived as in description. Thank you! I'll be back ;)
14 October 2021
Unprompted review
Reply from Swimaholic
Hello,
Thank you very much for your purchase and review. We are very happy that you are satisfied with your purchase.
Swimaholic team
Wonderful shop
Fast international shipping, item arrived as in description, good quality. Thank you.
21 April 2021
Unprompted review
Reply from Swimaholic
Hello, thank you for rating. We are glad that your order has been delivered in time. Have a nice day.
Reply from Swimaholic
Hello,
Thank you very much for your purchase and review. We are very happy that you are satisfied with your purchase.
Swimaholic team
Reply from Swimaholic
Hello,
Thank you very much for your purchase and review. We are very happy that you are satisfied with your purchase.
Swimaholic team
Finally received my item
Finally received my item, ordered 18th December paid extra for the postage £10!! and still didn't arrive until 7 days later.
Communication was good with the online chat.
disappointed with postage costs and delivery time, wish i had only paid the cheaper option.
5 January 2021
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