Sweetmouthfulmixes Reviews 

128
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced severe delivery delays, with many orders taking weeks or even months to arrive or never showing up. Many consumers noted that customer support was unhelpful, and people encountered major obstacles when trying to obtain refunds. Additionally, buyers received items that were stale, damaged, or completely different from what they originally requested. Some people were satisfied with the actual items, noting that the sweets tasted fresh and offered a great variety. Certain reviewers also mentioned that their packages arrived quickly, were filled to the brim, and met their expectations.

What people talk about most

Product

People report ambiguous experiences with product, reflecting mixed views among consumers. While many... See more

Order

Customers had ambiguous experiences with order processing, often pointing out significant delivery delays and... See more

Delivery service

Reviewers highlight negative aspects of delivery service, frequently reporting severe delays and missing... See more

Quality

Reviewers express strong dissatisfaction and disappointment regarding the overall quality of the products... See more

Refund

Clients share negative opinions on refund, highlighting widespread frustration and lack of communication.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

My order was placed and a despatch confirmation was sent, unfortunately the sweets were never actually despatched as there were shortfalls in the stock. I requested a refund but was told this was n... See more

Rated 2 out of 5 stars

A below average experience for the premium charged. Sweets are squashed out of shape - my “pick your own” looked slightly better than the “mystery bag”. I wasn’t expecting a perfect product at this... See more

Rated 3 out of 5 stars

Ordered product which indicated they were for next day shipping. When product didn’t arrive one week later I contacted customer services who advised it was next day shipping, but there was no co... See more

Rated 2 out of 5 stars

My delivery didn't arrive on the selected date. It was then out for delivery 2 days later and it didn't show up. 3 days later it was out for delivery again, nothing. It finally arrived in a completel... See more


Company details


Contact info

2.5

Poor

TrustScore 2.5 out of 5

128 reviews

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No history of asking for reviews

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2.5

All reviews

(128)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Simply Lovely

Fantastic range of sweets from high quality brands. Add to that quick delivery times and great service anther 10kg bucket will be on ordered shortly. No other sweet shop compares 👌

3 November 2024
Unprompted review
Rated 4 out of 5 stars

Variety is great. A little on the expensive side though.

I think that the variety of candy is amazing. There are some companies that will only have one or two flavors of each type of candy but y'all don't do that. I do think that price wise it is a little expensive on the shipping side but that's expected since I live in America. Overall I've had an amazing experience with y'all.

3 November 2024
Unprompted review
Rated 5 out of 5 stars

Magical goodness

Magical goodness in a 5kg tub.
Felt rubbish a year a go and saw the YouTube reels and decided to order a tub of my fave sweets

Soooooo good quick delivery and good quality sweets.
Great job guys!

17 October 2024
Unprompted review
Rated 5 out of 5 stars

It is the worlds best sweet shop

It's the best sweet shop in the world the staff are lovely and I have shared this website to everyone I know. There is a massive amount of selection and I highly recommend it you will not be disappointed
🍬🍬🍬

1 November 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers, advertising products they don’t have. Took days for them to figure out whether they had 9 items in stock or not. Instead of communicating this, Sent a fake shipping email then let me know the following day to ignore it and they still don’t have the product but yesterday they had some? Clearly still selling the product they apparently don’t have. Contacted the “founder” who lied about it not been her number or her. Scammers. No respect for their customers and can’t even be arsed to respond. Would NOT recommend Katrina and company to anybody

24 October 2024
Unprompted review
Rated 1 out of 5 stars

48 hour delivery took a week

48 hour delivery took a week. Some of our choices were out of stock and instead of contacting us to choose replacements they substituted them themselves and basically put 2 lollies in that we wouldn't eat anyway. Really not worth the money

14 October 2024
Unprompted review
Rated 1 out of 5 stars

Dont buy from them.

We ordered three clearance bags and paid extra for next-day delivery, but the order was shipped 4-5 days late. Instead of refunding the delivery fee, we were only offered a £5 coupon for our next purchase, which feels unfair. We bought a fudge bag, an everything-and-anything mix, and a chocolate bag. Unfortunately, the fudge was inedible and had a strong smell similar to play dough. While the chocolate and the everything-and-anything mix were acceptable, they definitely weren’t worth the price.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

THE BEST SWEET SELECTION

INSANE Sweet Selection, if i tried to buy the exact same bucket from multipacks it would have been like 170 but i paid 115! Its INSANE! Would 100 percent reccomend

21 September 2024
Unprompted review
Rated 5 out of 5 stars

Will order again

Great website, amazing choice of sweets, and reasonable prices. Haven’t got my order yet but would happily order again.

30 September 2024
Unprompted review
Rated 4 out of 5 stars

Great!!! Other than shipping costs…

I found this site through YouTube Shorts and desperately wanted to try it. I wanted to get a 5kg bucket until I saw how much shipping is to the US, which is why it’s only a 4 star review. My order hasn’t shipped yet but I’m really looking forward to it!

27 September 2024
Unprompted review
Rated 4 out of 5 stars

Very helpful and delicious

Great customer service and great variety of products especially if you have a budget so you can get the clearance bags. I have a bit of a sweet tooth so I loved the lollies.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Loved my sweets!

I love my experience with this company! While I didn’t order under this email (received as gift), my sweets arrived on time, sealed, and tasted very fresh! I loved the experience of seeing what I would find as I worked through the bucket! Thank you so so so much for the wonderful treat! (Date is estimated btw)

15 August 2024
Unprompted review

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