Ordered 30th June, no sign still almost a month later. Contacted numerous times heard nothing back from this company. Will have to takw further now. Stay away from this company!!!
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See what reviewers are saying
Ordered on a Thursday night. Expected delivery 2-5 working days. Delivered on Saturday morning. 2 days, they weren't kidding. Personalised Xmas boxes delivered as ordered. The boxes look great. Can't... See more
Ordered 11 days ago, still haven’t received my order so wonder why they’ve sent me a email to review!! Sent DM on instagram a week ago but no reply. Really slow packing/dispatching compared to all the... See more
Company replied
I’ve loved Sweet Factory mixes since I was a child when I’d get them in the supermarket near my house. I’m a vegetarian now though as an adult and I struggle to find gelatine free jellies. Sweet Facto... See more
Company details
Written by the company
The Sweet Factory Ireland, Pick'n'Mix since 1993
Contact info
2nd Floor Broadmeadow Hall, K67 Y5F2, Dublin, Ireland
- sean@sweetfactory.ie
- sweetfactory.ie
3.5
Average
478 reviews
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Hasn’t replied to negative reviews
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Rapid delivery and made even sweeter…
Rapid delivery and made even sweeter with the green bag promo
7 August 2022
Unprompted review
Great service thank you.
6 August 2022
Unprompted review
As ordered, slow delivery times
I'm a big fan of sweet factory sweets and have bought them in bricks and mortar shops on many an occasion
as a treat. This time I decided to order a number of custom bags of jellies direct from source. While it was flagged it could take a number of working days to fulfill the order and get it delivered, in 2022 it has become normal for companies to exceed the timelines (usually 24 to 72 hours later you will have the product). It was almost a week before I received the order. Given I had hoped to share some at a party, it was disappointing that the picking and delivery times were not quicker. The sweets are lovely, but if delivery times were better it would be a higher rating.
29 July 2022
Unprompted review
Very fast delivery 👍🏻
14 July 2022
Unprompted review
My friends bought myself and my…
My friends bought myself and my boyfriend a big box of different sweets from you recently as a house warming gift and to say they are the nicest sweets we've ever had would be an understatement!!
24 June 2022
Unprompted review
Excellent service
Excellent service. Delivered so quick. Will be ordering again in the near future. The sweets are delicious
8 June 2022
Unprompted review
Great selection at affordable prices…
Great selection at affordable prices kept me up to date on my order.
7 June 2022
Unprompted review
Customer service sorted out my query perfectly
The order arrived really quickly! Unfortunately I received an incorrect item but I couldn’t have asked for better customer service from Sean in Sweet Factory who resolved the issue for me! Thanks Sean!
20 May 2022
Unprompted review
Wow - amazing products & service
Wow! First time using & I am overwhelmed! Ordered 2 of the pick & mix vegan bags with photo/message on & 1 box of 4 bags of pick & mix. Delighted with what I received & how quickly. Absolutely gorgeous- will definitely use again & one of the people I bought for is also going to use! LOVE that you can personalise the bags.
29 April 2022
Unprompted review
Makes a great present
Quick delivery- came in 2 days. Great choice of sweets, I couldn't find the same choice of pick n mix sweets anywhere else. Recipient was very happy with their delivery!
15 April 2022
Unprompted review
Fantastic Highly Recommend
website so easy to use, great choice you can pick your own sweets and super fast delivery i ordered mine wednesday evening of easter week which would be so busy and they were on my doorstep at 9:30am on good friday that is so fast, presentation was amazing i got one of the Easter Boxes, highly recommend will definitely buy from again.
15 April 2022
Unprompted review
Bought 800g sweets and the packet…
Bought 800g sweets and the packet doesn't seal the closing seal is broken . Haeve submitted complaint online & instagram but no response. How poor is the customer service?
7 April 2022
Unprompted review
It was so easy to order exactly what I…
It was so easy to order exactly what I wanted and the items turned out perfectly.
11 March 2022
Unprompted review
Very efficient thank you
24 February 2022
Unprompted review
Really dissapointing service
Really dissapointing service. Was supposed to be a gift, they sent parcel early, forgot to include the card so recipient didn’t know who it was from and they included an invoice with a the cost
24 February 2022
Unprompted review
Reply from Sweet Factory Ireland
Hi Lauren, you asked for your order to be delivered on a specific day. Shipping may vary from 1-2 days, so we can’t guarantee a specific day delivery and it’s not something we advertise. However, we shipped your order 2 days before to make sure it would arrive before the requested date and not after. We don’t include an invoice with any order just a packing slip which has no price on it. I’m very sorry we forgot the note, but if the packing slip was included the recipient could see who it was from. Hope they enjoyed the sweets 😊
Brilliant
Brilliant, super fast shipping, delicious sweets, everything I ordered, the sticker design is gorgeous as it was a gift. Delighted!!!!!
17 February 2022
Unprompted review
Ordered a few days ago and just…
Ordered a few days ago and just arrived, bag filled to the brim! Delighted with it!
14 February 2022
Unprompted review
Sweet gift
I bought these sweets as a gift for my sister in law. She says they were well packaged and she loved the sweets. Quick delivery too. Many thanks
14 February 2022
Unprompted review
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