Great prices on luxury skincare! I was nervous after seeing some bad reviews, but my experience has been solid. Expect fulfilment to take a while, but the savings are worth it. Great product range and... See more
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Review summary
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Reviews shaping this summary
Excellent choice of products, great sales and fast international shipping are what makes this store a good one. What I didn't like was rather expensive international shipping that increases with t... See more
Company replied
this was my first time using sweet care. i ordered my order which was valentino body mist on the 8th of jan and it was estimated between the 15-21 but due to delays in shipping it ended up coming on... See more
Company replied
Only recently found Sweetcare and I cannot overstate how impressed I am. There are so many discounts and stackable offers - monthly brand mark downs and coupon codes and loyalty programs and rewards p... See more
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Company details
- Cosmetics Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetics and Perfumes Supplier
- Hair Product Store
- Skin Care Clinic
Written by the company
SWEETCARE | Cosmetics, Fragrances, Makeup & Haircare |*| With over 700 Skincare, Fragrance, MakeUp & Hair Top Beauty Brands, All Must-Haves, Best Offers, Free Delivery & Free Samples, Treat Yourself, Family and Friends. |*| Over 30.000 Products 100% Genuine. |*| Register and Enjoy Special Discounts.|*| Meet the exclusive Brands' Loyalty Programs available at SweetCare. |*| Join as many as you wish and earn rewards on every purchase of your favourite brands. |*| Join our Rewards Club and earn 5% cashback on all your orders. Enjoy exclusive benefits and special perks!|*| Get the Personalized Treatment and Routine You Deserve through our expert-led guidance from pharmaceutical experts, beauty advisors and dermo-counselors. |*| Have access to exclusive limited-edition Sweet Boxes, for every concern. Our Beauty Boxes are the perfect place to start your beauty regime with top brands at a super affordable price. |*| Refer your friends: Get €5 and give €10 in just 3 easy steps! Share your code with your friends, for each friend you add, you get €5 on your next order. |*| Get access to more than 1000 beauty and wellness editorial publications written by experts and brands specialists. |*| Try make-up products before you buy with our Virtual Try-On tool. Online skincare diagnosis and fragrances quizz. |*| Categories: skincare, body care, dermatological, post-surgical, makeup, haircare, healthcare, sun & tan, beauty tools, fragrances, health supplements, pet care.
Contact info
Rua Prof. Duarte Leite 203 5E, 4200-270, Porto, Portugal
- +351225400326
- support@sweetcare.pt
- sweetcare.com
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Eventually made good on sale but was a headache
I am updating my review from 1 star to 3 stars because the company did eventually make it right but it was very difficult and time consuming to do so.
I paid for 3-5 day express shipping and they they didn’t ship my order for 14 days. When I reached out they told me that half of my items were out of stock. They asked if they could cancel them and ship the rest. I told them I was not ok with that. Shipping only half the order meant I would have to place another order elsewhere and pay shipping again. I would rather cancel and order elsewhere.
I suggested a substitute item but instead they shipped my order without the missing items and without my permission. After arguing with them and leaving several negative reviews they eventually refunded my shipping charge. It should not have been that much of a hassle. They should not have shipped the order with half the items missing without first getting my approval.
6 July 2026
Unprompted review
Reply from SweetCare
Thank you for your feedback — and allow us to clarify an important point right away: you were never charged duties for items that were not shipped.
The initial amounts for duties, shipping and order total were duly adjusted and immediately refunded at the moment one unit could not be included in your order. The amount you paid corresponds exclusively to the items you received. To give you full transparency, we will be sending you an email detailing all values, so that everything is registered in writing and you have that proof and reassurance on your side.
Regarding the dispatch: our decision to ship immediately was taken precisely to avoid causing any further delay to your order. We do understand that a substitution was suggested when we informed you of the unavailable unit — unfortunately, it was only due to timing that this request could not be accommodated, and we regret that this was not clearer at the time.
We remain fully available to support you in any circumstance, and the email with all the details will follow shortly.
Thank you for the opportunity to clarify.
SweetCare Team
Great prices on luxury skincare
Great prices on luxury skincare! I was nervous after seeing some bad reviews, but my experience has been solid. Expect fulfilment to take a while, but the savings are worth it. Great product range and responsive customer service. Thanks, Sweetcare!"
8 July 2026
Unprompted review
Reply from SweetCare
Thank you so much for giving us a chance and for sharing your honest experience!
We're so glad it paid off!
You're right that some orders can take a little longer to prepare — we work with a wide range of luxury brands and always make sure every product is carefully checked and authentic before it ships.
We're thrilled you found the savings worth it and enjoyed our product range. Our customer service team will be delighted to hear your kind words. Thank you for trusting Sweetcare!
We look forward to your next order
SweetCare Team
The delivery time was super quick
The delivery time was super quick , I’m in England and to be honest didn’t expect it to turn up at all.
I ordered the Chanel le tint and it arrived with no problems at all. I was kept up to date with the tracking and I will most certainly order again.
Thank you for a wonderful experience
1 July 2026
Unprompted review
Reply from SweetCare
Thank you so much for your lovely review!
We know that ordering internationally can feel like a leap of faith, so we're delighted the delivery to England was quick and smooth!
We take great care with every shipment, so it's wonderful to hear it made a difference.
We look forward to welcoming you back soon!
Thank you!
SweetCare Team
Happy with the purchase
Happy with the purchase, the price was really the lowest compared to other website. The delivery time was a little bit long but i will for sure purchase on sweet care again :)
4 July 2026
Unprompted review
Reply from SweetCare
Thank you for your review!
We're so glad you found the best price at SweetCare.com!
We work hard to keep it that way 🙏
Sorry the delivery took a bit longer than expected, but we're happy it was worth it! Can't wait to welcome you back!
SweetCare Team
Awesome products
Awesome products, packaging was amazing (well protected), the shipping was fast enough
29 June 2026
Unprompted review
Reply from SweetCare
Dear Akinyemi,
Thank you so much for taking the time to leave us such a kind review, it really means a lot to us!
We hope to have you back again soon, and to keep exceeding your expectations every time.
Thank you again!
Sincerely,
The SweetCare Team
Appalling service. I want to cancel and a refund
My order has not been fulfilled, however the payment was swiftly taken within a few mins of ordering.
I've messaged a few times now, on their website messages system, by email and via text. Asking them to cancel and refund the order . with zero response.
I want to cancel and receive a full refund now as I've managed to buy same from another firm who delivered within 48 hours.
The customer service is appalling.
Beware.
29 June 2026
Unprompted review
Reply from SweetCare
Dear Joanna Horton,
Thank you for sharing your experience, and we're sorry to hear about your frustration.
We'd like to clarify a few details. Your message was received on June 29th, and our team responded the very next day, June 30th, to make sure you received the assistance you deserve as our customer.
At the time your order was placed, the estimated delivery window of 9–15 July was clearly displayed at checkout and confirmed again in your order confirmation email. Your order was being processed within that agreed timeframe, so there was no delay on our part relative to what was originally promised.
That said, as soon as you asked us to cancel, we did so, and your order was cancelled on June 30th with your refund processed right away.
We're confident our team acted promptly and in line with what was agreed, although we understand this may still not have met your expectations, and we respect that.
We remain available should you need any further assistance, and we hope you'll give us another opportunity in the future.
Thank you,
The SweetCare Team
Great products and fast efficient…
Great products and fast efficient dispatch. I highly recommend Sweetcare.
16 June 2026
Unprompted review
Reply from SweetCare
Thank you so much, we really appreciate it!
It's wonderful to hear you had a smooth experience with us.
Thank you for recommending Sweetcare, we hope to welcome you back again soon!
The Sweetcare Team
I ordered a concealer in April
I ordered a concealer in April, due delivery in May and it's nearly July now and the order has not been fulfilled and I've had no communication about delays or anything.
28 June 2026
Unprompted review
Reply from SweetCare
Thank you for your review, and we're sorry to hear about the experience with your order.
We'd like to share some context.
Your order was placed on April 3rd, with an estimated delivery date of May 5th. Unfortunately, on April 30th we were informed by the brand that they were unable to fulfil this item due to a sudden stock shortage.
As soon as we were made aware, we cancelled your order and issued a full refund that same day, and of course sent you an email explaining the situation right away.
We understand this email may not have reached you or gone unnoticed, and we're sorry for any confusion this caused.
When you reached out again on June 28th, our team promptly followed up with the same details from April 30th to make sure everything was clear.
We take communication with our customers very seriously, and it was important for us to confirm that you were informed in a timely manner back in April. We're sorry the brand wasn't able to deliver this product as expected, and we would have loved the opportunity to serve you.
Thank you for giving us the chance to clarify, and we hope to have the opportunity to welcome you as a customer in the future.
Thank you,
The Sweetcare Team
Delivery Failed, but SweetCare Made It Right
Although my parcel, worth €165.43, was never delivered to the address I provided due to the courier service's failure (I wasn't even contacted to let me know it had arrived or where it was), I would like to express my sincere appreciation to the SweetCare team.
After the parcel was returned to the sender, the company handled the situation promptly, offered a sincere apology, and refunded the full amount of my order without any complications.
It is in situations like this that you truly see how much a company values its customers. Delivery issues can happen, but what really matters is how the retailer responds when something goes wrong. SweetCare proved to be honest, professional, and genuinely customer-focused.
Thank you for your responsible approach and excellent customer service. I can confidently recommend SweetCare as a trustworthy retailer.
27 June 2026
Unprompted review
Reply from SweetCare
We're truly sorry for the stress this situation has caused you.
We'd like to share some details on what happened.
Your order was shipped within the expected timeframe, even a day ahead of schedule, via UPS, the delivery service selected at checkout.
According to UPS's records, delivery attempts were made on June 12th, 15th, and 18th, and their team also tried to reach you directly during this period without success.
As your delivery address is in a more remote area where UPS doesn't operate daily routes, this likely added to the difficulty in coordinating the delivery.
Following these unsuccessful attempts, the order automatically entered the return process on June 22nd. At this stage, we're waiting for the parcel to physically arrive back at our warehouse so we can proceed with resolving your order.
We completely understand how frustrating this has been, especially when all you wanted was your order to arrive smoothly.
Please know that our team has stayed closely engaged with the courier throughout this process and is committed to seeing this through with you.
We remain in contact with you by email until this is fully resolved, and we truly appreciate your patience while we finish these final steps.
Thank you,
The Sweetcare Team
___________________
Update July 2nd:
Dear Lilia,
As already informed, this is indeed UPS's official record: several contact attempts were made, unfortunately without success. If you tell us that these did not happen, we have no reason to doubt you, but this is, in fact, a factual situation with a written record, which does not leave us room to argue against it.
What matters most is providing proper assistance to our customer, and that customer is you, Lilia. That is why we continue to actively help with this situation.
We understand it takes time, and unfortunately that is true. However, as an international store with thousands of customers, we must follow protocols to ensure fair and equal treatment for everyone.
We appreciate your cooperation and remain available to help.
Thank you,
The SweetCare Team
BEWARE BEFORE BUYING FROM THIS COMPANY-…
BEWARE BEFORE BUYING FROM THIS COMPANY- took money and item leaving me with nothing and no cooperation with my concerns
Order 1743843, placed 18th May 2026 (£182.99). No customs/import fee was shown at checkout. On delivery (22nd May), the courier demanded an undisclosed £47.12 charge with no prior notice — I had no chance to review or authorise this before the parcel was taken back. It has now been returned to SweetCare.
I emailed customer support on 25th May requesting a full refund, citing SweetCare’s own Terms and Conditions (unauthorised fees are only deductible where non-delivery is due to customer non-cooperation — not applicable here, as I never had the chance to even see the fee). The response addressed general customs procedure but did not engage with this specific point.
No goods received, full order value paid, and a clear refund still not confirmed weeks later. Would avoid ordering internationally from this company unless you’re prepared for undisclosed charges at the door.
18 May 2026
Unprompted review
Reply from SweetCare
We appreciate you giving us the chance to explain what happened.
When selecting a courier at checkout, customers can choose between prepaid or unpaid tax options on shippments to UK.
Your order totalled £182.99, which exceeded the threshold for customs exemption, so it was subject to charges upon entry into your country, set entirely by local customs authorities, not by SweetCare. As these charges weren't settled at delivery, the parcel entered the return process on June 3rd, and we now need to wait for it to physically arrive back at our facilities before we can move forward with resolving your order.
We always aim to have this information clearly available to our customers, and reviews like yours help us keep improving how we communicate it. We appreciate you taking the time to share this with us.
We know this hasn't been the experience you hoped for, and we'll make sure this is resolved as soon as the return reaches us.
Thank you,
The SweetCare Team
Recieved damaged face cream
Recieved damaged face cream, sent a photo with evidence of damage. They dont accept the evidence and have now blocked my email. Just got a message saying my email has been blocked. Avoid, this company has been horrible, rude, and are no better then scam artists.
13 June 2026
Unprompted review
Reply from SweetCare
Dear Lana Williams,
Thank you very much for your cooperation and for sharing the photo evidence with us — it was essential in helping us help you resolve this issue.
As informed, the unit that arrived damaged will be duly refunded. We sincerely apologise for the inconvenience caused and for any frustration this situation may have brought.
Internally, we will now look into whether the damage was due to a manufacturing defect or occurred during transport. However, what truly matters to us is that you are not left at a disadvantage!
Thank you for your patience and understanding throughout this process. We have the best customers, and it is always our goal to provide them with the best possible support.
You can count on us! Thank you again.
The SweetCare Team
Really great experience with SweetCare
Really great experience with SweetCare! Wide range of authentic products at competitive prices, and my order arrived well-packaged and in perfect condition. Shipping was faster than expected and everything felt professional and reliable. Will definitely be ordering again and highly recommend it.
29 May 2026
Unprompted review
Reply from SweetCare
Hello Ahshehri,
Thank you for your kind review! We are delighted to hear that you had such a great experience with SweetCare and that you were happy with the products, packaging and delivery.
We truly appreciate your kind words and your recommendation!
I wasn't sure what to expect, but I was impressed!
Being in Canada, I was struggling to find a company that would ship Riemann P20 Solar Sensitive Facial Cream to me.
I was a little nervous about making the purchase because I hadn't ordered from the company before, or from a company in Europe before.
My package did take a little longer to be delivered, and I didn't get any tracking information once it cleared customs in Canada, but given distance it travelled and changing shipping companies, I was expecting it to actually take longer than it did.
I definitely plan to use sweetcare again in the future.
1 May 2026
Unprompted review
Reply from SweetCare
Hello Keirsten,
We are pleased to hear that you had a good shopping experience with us and that you would shop again at our store!
Thank you very much for your feedback :)
Update following on from 2 reviews
Update following on from 2 reviews
Despite the response from Sweetcare below where they have stated I was provided with shipping costs information by email, this unfortunately was too late. The negative reviews are growing with this company and it is all down to the international shipping costs that are not clear at check out, see below an overall review of this company.
Ultimately, while SweetCare is not legally hiding fees to scam customers, their reliance on a "read the fine print" approach represents a poorly optimized customer experience for global buyers.
I would like to update other disappointed shoppers with my experience, I ended up making a claim through my bank who in turn took a very long time to sort out but I did in the end get my full refund!
I'm sure if you shop at Sweetcare in a part of the EU where there are no added shipping expenses that take you by surprise then they are a great company to deal with, but as the negative reviews grow about the same issue, it is disappointing to see that Sweetcare have made no changes and still have these extra shipping expenses hidden in T's and C's on their website.
I would avoid this company if you are outside the EU.
19 May 2026
Unprompted review
Reply from SweetCare
Hello Sharon,
We are sorry you had that experience and that you were not fully satisfied with your shopping experience with us.
Your feedback has been duly noted and will be carefully reviewed by the relevant departments.
Thank you for sharing your opinion with us.
Very wide selection really at fair prices
Very wide selection really good price, shipping was very expensive & Tax
It took a lot of time to arrive, but I was very happy with the products
1 April 2026
Unprompted review
Reply from SweetCare
Hello,
Thank you for your feedback!
We are glad to hear you are liking your produtcts :)
“Poor Customer Support and Incomplete Refund”
I had a very disappointing experience with SweetCare. My order was accepted and shipped to my country but later I faced return and import issues that were not communicated clearly before purchase.
The process was extremely stressful, slow, and unfair for the customer. I hope the company resolves this matter professionally and improves transparency for international customers.
Very bad company
14 May 2026
Unprompted review
Reply from SweetCare
Hello,
We are sorry that you could not receive your order and we understand the inconvenience caused.
However, the entire process you reported regarding to your order was carried out in accordance with our store’s terms and conditions, which are communicated and accepted by the customer at the time of purchase.
As this is an international purchase, it is the customer’s responsibility to ensure that they can receive in their country the products purchased from abroad.
If you have any further questions regarding the process, please do not hesitate to contact us. We will be happy to assist you.
Great service and price also very good
Great service and price also very good. Overall very satisfied.
24 April 2026
Unprompted review
Reply from SweetCare
Hello,
Thank you so much for your kind feedback :)
We are happy to know you enjoyed shipping with us and hope to see you again soon!
Great Cosmetics Website
Really realiable website, legitimate items which I was concerned about as it was my first time purchasing from the business, prompt dispatch and delivery. Highly recommend.
29 April 2026
Unprompted review
Reply from SweetCare
Hello Maggie,
Thank you for taking the time to leave your feedback and for your trust and recommendation!
We are very happy to know you had a good experience with us and we hope to welcome you again soon in our store!
Not trustworthy!
Absolutely terrible customer service. Because of a typo in my email, I never received the instructions to pay tax. When I reached out to Sweetcare to fix this simple issue, they refused to help and eventually, very quickly, just stopped replying altogether.
It has now been nearly a month, and despite sending five separate emails, they continue to ignore me. Instead of resolving the matter or issuing the refund, they appear content to keep nearly 200 USD for products I cannot receive due to their unwillingness to provide a solution. So, theft.
This behavior is unacceptable, goes against Panamanian consumer law, and shows a complete disregard for clients. Sweetcare Panama demonstrates negligence and a lack of accountability.
Do NOT trust them!!
24 April 2026
Unprompted review
Reply from SweetCare
Hello,
We are sorry to hear that there was an error in the email address provided, and we understand that this can be a frustrating situation.
However, as you may understand, we are unable to verify the accuracy of the personal information entered by customers at the time of purchase. It is the customer’s responsibility to review and confirm that all details are correctly filled in before completing the order.
Regarding the return, we are currently awaiting the delivery of the parcel back to our facilities. As soon as it is received, we will proceed with the standard refund process.
Thank you for your understanding.
Very happy with my purchase
Very happy with my purchase. I tried them for the first time last month and their customer service is very responsive and helpful. Handling and shipping time was phenomenal, and I recieved the products in no time.
10 April 2026
Unprompted review
Reply from SweetCare
Hello Ibrahim,
We are glad to hear you had a great experience shopping with us :)
Thank you so much for the kind feedback!
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