Sweetastuck Reviews 11

TrustScore 2.5 out of 5

2.5

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Company details

  1. Candy Store

Written by the company

A deliciously sweet subscription service, or your one-night fling. Sweet As Tuck was born by three friends looking for visual satisfaction in a time that felt so monochrome. Designed to be better than your last, with NO BAD CHERRY IN MIND. We invite you to indulge in the deliciously sweet world of Sweet As Tuck, as we set out to dissarm the grumpiest of gummies, with our playful humour and colourful visuals.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Rated 1 out of 5 stars

bring back the watermelons

I really did not want to write this review, but people need to be aware.

I had originally received a mixed pack as part of a Christmas gift from my employer and I REALLY enjoyed it. Had lots of different types of sweets. Sweet, sour, squishy, classic, new, old, etc.

I purchased the same thing on January 10 with hopes of receiving the same awesome pack.

Fast forward a week later - no shipment updates or anything regarding my order, just a confirmation.

I emailed them that I still had no updates on my order. 2 days later - no reply.
I had to write them comments on their Instagram in order to get their attention. lol

Anyway - 2 weeks later I received my order and to my surprise - it barely had anything that I had seen previously. The gummies were mostly sour and they were lacking variety. I would say that 75% were cola gummies, 5% HARIBO bears (which was weird because it almost seemed like they had just opened random packets of sweets and poured them into a big 1kg one), 10% were vegan gummies that just cannot be chewed, 5% white chocolate(???) and finally, 5% was actually good stuff.

Maybe my review is sour but this is how I feel after expecting another batch of good sweets after my initial exposure to the product.

10 January 2023
Sweetastuck logo

Reply from Sweetastuck

Hi Svetoslav,

Sorry to hear you have had a bad experience, we want everyone to enjoy our sweets and have the best possible experience with Sweet As Tuck.
 
The mix you received from your employer was a custom mix, not our standard ‘Mixed Up’ mix which is currently on site that you purchased. All sweets included in our mixes are stated on their individual product pages. 
 
When you reached out over email and communicated the parcel had not arrived. We apologised for the delay and explained this was due to our courier partner misplacing the package. Unfortunately as frustrating as this is, it is out of our control. Once we identified the issue, we arranged for a replacement order to be sent out and shared tracking. This parcel was then delivered the next day. 
 
We thank you for your feedback, we take all of our customers feedback seriously and will continue to improve our business accordingly.

Warm regards,
Sweet As Tuck

Rated 5 out of 5 stars

Perfect birthday gift

They make such an exciting Birthday gift! Love the branding and packaging 😍 I’ve bought mixes for myself so can also credit how tasty and fresh the sweets are!

22 October 2021
Rated 5 out of 5 stars

Delivered quickly and taste amazing

Delivered quickly and taste amazing! Loads of different types of sweets and great you can change your subscription!

4 August 2021
Sweetastuck logo

Reply from Sweetastuck

Hey Ruben,

Thank you so much for your feedback glad you enjoyed your sweet delivery!

Jack

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