Overall, SwedishFace.dk is a decent store with good prices and a nice selection of products. Delivery can be hit or miss—while some orders arrive quickly and well-packaged, others may take much longer... See more
Company replied
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Great delivery, perfume by Chanel is totally original and perfect. Recommend and will keep using site.
says 2-3 delivery days but its now been 7 days since its been 'sent'.. postnord says the package has been registered but they havent gotten it. now my present wont arrive before christmas. if you have... See more
Company replied
Excellent experience and service. From placing my order to receiving it everything was flawless. I bought two fragrances and they arrived fast and well-packaged. They are sealed and 100% authentic.... See more
Company details
Written by the company
Hos SwedishFace kan du købe god hudpleje, duft og hårpleje fra de mest kendte mærker. Vi tilbyder hurtig levering, hjælpsom support og kvalitet til en meget konkurrencedygtig pris.
Contact info
3.8
Great
648 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great delivery
Great delivery, perfume by Chanel is totally original and perfect. Recommend and will keep using site.
15 August 2025
Overall
Overall, SwedishFace.dk is a decent store with good prices and a nice selection of products. Delivery can be hit or miss—while some orders arrive quickly and well-packaged, others may take much longer than promised. Customer service is helpful when issues arise, but the inconsistent delivery times can be frustrating. A solid option if you're not in a rush. ***
30 December 2024
Unprompted review
Reply from SwedishFace.dk
Hi Wunmi,
Thank you for your review. We hope to start shipping directly with Bring soon, and then that will hopefully be a faster and more reliable option than Postnord, DHL or BudBee for shipments to Denmark.
Wish you a great day!
Highly recommended!
Excellent experience and service. From placing my order to receiving it everything was flawless.
I bought two fragrances and they arrived fast and well-packaged. They are sealed and 100% authentic. SwedishFace has the best prices too!
Highly recommended!
25 September 2024
Unprompted review
says 1-3 delivery days but its now been…
says 2-3 delivery days but its now been 7 days since its been 'sent'.. postnord says the package has been registered but they havent gotten it. now my present wont arrive before christmas. if you have delayed delivery or whatever at least let ur customers know and dont advertise with 2-3 delivery days.
21 December 2023
Unprompted review
Reply from SwedishFace.dk
Hi Marie,
I am very sorry to hear this.
We did not have delayed deliveries at the time, and PostNord should really deliver in maximum 2-3 days according to themselves and that is the service we pay them for. This is a case of a delay by PostNord that is outside of our control.
Actually, we'd be pleased if you direct the feedback directly towards them about this.
Now of course, we have our responsibility, and we want to work with the best shipping companies.
Very soon you will be able to choose Bring as shipping (and we will work directly with them, not through DHL), and we do belive that this will bring (no pun intended) more reliable shipping times.
However, as a last word, no shipping company is perfect. There is no shipping company in the world that can always keep up with their shipping times. We did send the order in time, (same day that you ordered).
Honestly, it is not fair to blame us for this. When you order something online, you need to be aware of and expect that the shipping companies can have delays, no matter which shipping company. This delay from postnord could have happened wherever you ordered from.
We'd appreciate if you could remove this review since we do not deserve it, instead please leave a review for PostNord. Thank you.
Best regards,
Simon
If you don´t have something good say, don't say anything at all...
Not satisfied, but after posting here on trustpilot someone from customer-service at least contacted me and I got my money refunded.
8 December 2023
Unprompted review
Reply from SwedishFace.dk
Hi Herbert,
UPDATE:
I can see that we have noted a loss of package in transit and that we will send your order once again as soon as we have the product in stock. I can see your email reply that you prefer to have the money back. So we will refund you. I wish you a good day.
ORIGINAL RESPONSE:
I am very sorry about your experience.
There is an extremely high number of orders during Black Friday and throughout the end of November, then an equally large wave of customer service cases follows. Now we have about 10x more customer service cases than usual and we are about 4 working days behind in handling customer service.
We must ask you to be patient and understanding about the situation.
We will respond to your email as fast as we can.
Wish you a great evening.
Best regards,
Simon
Perfect and fast service
19 October 2023
Man kan handle trygt og godt her:)
15 May 2022
Pretty awesome store
Pretty awesome store with a good selection of products and customer service. I've bought twice from them and I'm happy with my experience.
5 October 2021
Good service and products 💎
4 July 2021
The worst experience ever
The worst experience ever!
I got my parcel in almost 3 weeks!
From Sweden to Denmark!
27 November 2020
Reply from SwedishFace.dk
Hi Oksana,
Sorry to hear this. Actually you got it in 14 days, so 2 weeks. Usually shipping time is much faster.
This was completely a delay by the shipping company and totally out of our control.
If we can do anything to compensate you, we'd be happy to give you a discount on your next order.
Mvh
Simon
Super service!
17 November 2020
Shipping is quick and product was well…
Shipping is quick and product was well protected.
12 August 2020
Unprompted review
Very good service
7 August 2020
Unprompted review
Good service
Long delivery time, but the product is fine and I received a tracking link.
7 June 2020
Unprompted review
My shipment was lost and they refunded…
My shipment was lost and they refunded me all the money ... thank you very much
2 June 2020
Unprompted review
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