Swapfiets UK Reviews 

Incredibly rude telephone service. I upgraded to the Power 7 in March 2023, but wasn't advised that I would effectively receive two bills at the beginning of April, which has left quite a dent in my finances for the month - spoke to a woman on the phone who effectively told me that it was "my life, not hers" before hanging up the call.

Update: after waiting for a response to my complaint, I was offered a measley £10 off of my next bill. This is apparently an adequate compensation for the level of financial strain I was left under for a month. Incredibly poor customer value - when my contract is up, I will be looking elsewhere. Terrible service.

The point is that I wasn't advised about this double billing in one month and this lack of information led to a serious financial strain for me in that month - the rudeness of the advisor added further stress. No efficient or appropriate compensation or apology was offered.

Thank you for your good service today and your driver nice friendly chap today who got me back on two wheels

Good and friendly service. Only issue was that I had to wait a bit over 48 hours to have my deficient bicycle replaced.

Fast and good

Very bad experience.you gyz gave me unfit cycle which is to hard for running..I really disappointed for that

They solved my issue with the bike very quickly and easily.

I got a puncher on my bicycle. The company member gave me a new bike in 5 minutes. It’s amazing

Swapped my bike today, at my house. Got a message 20 min in advance and transaction done within 2 minutes. Absolutely brilliant

Swap was easily scheduled, and was done quickly and efficiently.

The team member who greeted me and made me feel very welcome. Accommodated very quickly to help me out.

Very good experience. Very helpful

Staff are very much cooperative and helpful solved my problem in minutes. Highly recommend and very good experienced

I showed up right when the shop was closing. The lights were off and the two guys were ready to go home after a long day, no doubt. They could have refused to serve me, but they kindly stopped what they were doing and took care of my needs - I wanted to swap my bike for a new one because I had been riding it for nearly 9 months and the rear light was busted. Five minutes later I was on my way on the same bike (new) with a rear light working. Thank you. Love the service even more now.

P.S. We forgot to test the bell. It doesn’t work well (gets stuck). So, I’ll be back.

Fast, Efficient and friendly service

I got one of the best service from you. I love the man who gave me service, his is so nice and gentleman. But please try to open Swapfiets on Sunday as well. Otherwise everything was perfect.

I visited day before yesterday to fix gear problem. Employee has some worked on cycle and told me that your problem is solved. But problem increased than ago. So, I visited yesterday, new employee has changed cycle and gave me new one. But this cycle is running so hard. So, I have to visit again today. Wasting of my time and money.