I have a number of MaxRanger solar powered cameras. They are excellent - when I have power. I bought a separate Swann solar panel for each that I could align to the sun and ensure my batteries were to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The clarity on these cameras is very good. The playback freezes or sometimes a live feed just cuts off. Overall, I can go to my main system instead of my phone to see what I need to. SO It's a minor i... See more
Company replied
Good advice and product seems to work well. Only disappointment was delay in responses to enquiries ... clearly in a different time zone to UK, so often response would come back a day later.
Company replied
Swann camera systems have worked out great for us so far. My only complaint is that certain accessories have been frequently out of stock.
Company replied
Company details
- #10 of 10 best companies in Electronics Company
- #2 of 2 best companies in Security Equipment Store
About Swann Security
Written by the company
Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.
Swann has always been a leader. From humble beginnings in the basement of David Swann’s family home in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.
Swann remains at the forefront of innovative surveillance and monitoring technology with recent new product developments including truly wire-free HD cameras and doorbells, state-of-the-art professional-quality CCTV video surveillance recording systems and cameras, including the latest 12 Megapixel Mega HD, 4K Ultra HD, 2K Super HD, and 1080p Full HD systems with True Detect heat and motion-sensing technology. There's cameras with motion sensors to trigger controllable flashing lights, spotlights, sirens, mobile alerts and more. The Swann range is designed with a goal to make the latest security solutions accessible, affordable and easy to use. The company’s products are available through some of the largest retailers in the world including - Best Buy, Sam’s Club, Lowes, Amazon, Screwfix, Costco Wholesale, Bunnings Warehouse, JB Hi-Fi, Harvey Norman and many more.
Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. Swann’s commitment is to always deliver security made smarter.
Contact info
Australia
- 03 6417 5347
- swann.com
3.9
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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You sent me a brown box deal that…
You sent me a brown box deal that doesn’t work and I’m going on a week without receiving a return shipping label and or RGA after emailing your customer service, so I can finally get refunded, so obviously you get a one star. UPDATE: They never did reach out to me like their automated reply says, just more lies by a company. Still no return label or RGA or contact. They have a telephone number that says no one is able to take your call. So a company with no customer service. Shop elsewhere.
8 March 2026
Reply from Swann Security
Hi Matthew,
Thank you for sharing your experience, and we completely understand your frustration. Receiving a product that doesn’t work and then having to wait for a return label or RGA is certainly not the experience we want for our customers.
Please know that your concern is important to us. Our team will be reaching out to your email shortly so we can gather the necessary details and work with you toward the best possible resolution, including getting your return process sorted as quickly as possible.
We truly regret the inconvenience this has caused and appreciate your patience while we work to make things right. Your feedback is truly appreciated.
Mary - Swann Team
Not a bad security camera,it has been…
Not a bad security camera,it has been over a week without the solar panel and it still holds up to 86%of the battery power.Resolution is pretty good and you can easily adjust the alarm,light and direction or angle of the camera.
22 March 2026
Unprompted review
Reply from Swann Security
Hi Edward,
Thank you for your feedback. We’re glad to hear that even without the solar panel, your camera is maintaining strong battery performance.
We’re also pleased that you’re happy with the resolution and that adjusting the alarm, light, and camera angle has been straightforward. Features like these are designed to give you flexibility and control over your security setup.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Easy to install and use
Easy to install and use , very pleased with the range and quality
21 March 2026
Unprompted review
Reply from Swann Security
Hi Dixon,
Thank you for sharing your feedback. We’re so pleased to hear that you found the system easy to install and use, and that you’re happy with both the range and quality.
It’s great to know the setup process and performance have met your expectations. That’s exactly what we aim to deliver.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
I was just looking at my cameras that’s…
I was just looking at my cameras that’s all yal had nothing to do with anything besides making it so I can watch my house from anywhere so thank you
20 March 2026
Unprompted review
Reply from Swann Security
Hi Jeremy,
Thank you for sharing your feedback. We really appreciate you taking the time to let us know about your experience. We’re glad to hear that you’re able to check in on your cameras and keep an eye on your home from anywhere. That’s exactly what we designed the system for. It means a lot to us to know it’s serving its purpose for you.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Peace of mind
This system gives me peace of mind as I cannot physically be near the monitored area all of the time.
27 February 2026
Reply from Swann Security
Hi Bernardo,
Thank you for sharing your experience. We’re truly glad to hear that your system is giving you peace of mind, especially when you’re not always able to be physically present at the monitored area.
Knowing that our products can help you feel more secure and connected is incredibly important to us, and we’re grateful to be part of that for you.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
These cameras are pathetic
These cameras are pathetic. Never work, can never get live feed. And haven’t had any working now for 6 months. Try to reset but just continues to load. Support number on app is fake as it just says nobody is there.
UPDATE-nobody reached out to me via email.
20 March 2026
Unprompted review
Reply from Swann Security
Hi Liam,
Thank you for sharing your experience. We’re really sorry to hear how frustrating this has been, especially not being able to access the live feed and having your cameras down for such a long time. That’s certainly not the experience we want for you, and we completely understand how disappointing it must feel.
We’re also concerned to hear about the difficulty you had reaching support through the app. That’s not acceptable, and we sincerely apologize for any added frustration this may have caused.
We truly want to make this right and help get your system working as it should. We will be reaching out to you via a separate email shortly so we can gather a few more details and walk you through the next steps together. We’re committed to working with you toward a proper resolution.
Thank you again for your patience. We really appreciate the opportunity to assist you. Your feedback is important to us.
Mary - Swann Team
Re - pairing of cameras
Took a while to finalise my camera issues but I was kept informed, up to date and achieved the best results.
20 March 2026
Unprompted review
Reply from Swann Security
Hi Anthony,
Thank you for sharing your experience. We truly appreciate your patience throughout the process and we’re glad to hear that you were kept informed and updated along the way.
We’re especially pleased that we were able to achieve the best possible outcome for your camera concerns. That means a lot to us, and it’s exactly what we aim for when supporting our customers.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Great cameras great company
25 July 2025
Unprompted review
Reply from Swann Security
Hi Gordon,
Thank you for your kind words and for sharing your experience with us. We’re truly grateful for your support and delighted to hear that you’re enjoying your cameras and your overall experience with us.
It means a lot to know that we’ve been able to meet your expectations. If there’s ever anything you need or any questions that come up, please don’t hesitate to reach out. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Still no live view on iPhone and camera…
Still no live view on iPhone and camera lights never come on even when they are programmed to come on with any movement. it's been 3 weeks with support still no fix yet . Countless hours but no fix . Might update review if they can fix this issue. I cannot activate the icons " microphone, light, speaker etc. when I try to live stream any camera, the icons flash for less than a second over and over every minute or so . Preparing to stream just has a small circle spinning also on the same screen. Problem starts there, when I connected each camera to NVR on initial set up each light on each camera flashed on for 2-3 seconds then off so I know the lights are ok.
25 February 2026
Reply from Swann Security
Hello FMG,
Thank you for sharing your experience. We’re truly sorry to hear that you’re still not getting live view on your iPhone and that the camera lights aren’t activating as expected. We understand how frustrating this must be, especially after spending so much time working with support without a resolution.
This is certainly not the experience we want for you, and we sincerely apologize for the inconvenience caused over the past few weeks. We truly appreciate your patience and the effort you’ve put into trying to get this resolved.
We’d appreciate the opportunity to continue working with you toward the best possible resolution. We will be reaching out to you via email shortly. Please kindly check your inbox (and spam/junk folder just in case) so we can assist you further and get this sorted as soon as possible.
We know this hasn’t met your expectations, but we’re committed to doing better. Your feedback is truly appreciated.
Mary - Swann Team
Clear View
Theirs No monthly fee and the device has a clear picture in any angle
19 March 2026
Unprompted review
Reply from Swann Security
Hi Victoria,
Thank you for your feedback. We’re really glad to hear that you’re enjoying the benefit of no monthly fees and that the device is providing a clear picture from every angle. That’s exactly what we aim for.
It’s great to know the system is delivering both value and quality for you. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Verry helpfull
26 February 2026
Reply from Swann Security
Hi Andy,
Thank you for your kind feedback. We’re so glad to hear that you found our support very helpful. We’re always here to assist and make things as easy as possible for you
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Reply from Swann Security
Hello Tim,
Thank you for sharing your feedback. We’re so pleased to hear that you were happy with the offer, the speedy delivery, and the easy-to-follow installation instructions. It’s great to know that everything went smoothly from purchase to setup.
Your positive experience means a lot to us, and we’re glad we could make the process simple and convenient for you. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Cameras and lights work well
Cameras and lights work well, although there's frequently a delay between the camera catching something and when you're able to view the footage on the app.
19 March 2026
Reply from Swann Security
Hi Andy,
Thank you for your feedback. We’re really glad to hear that your cameras and lights are working well overall but we’re sorry to hear about the delay you’re experiencing when trying to view footage on the app.
We understand how important it is to have quick access to recordings, especially when something has just been detected. Delays like this can sometimes be related to network connection, device settings, or app performance, and we’d be happy to help you improve this experience.
Please feel free to reach out to us at tech@swann.com
so, we can take a closer look and provide tailored troubleshooting steps. We’d love to help get things running as smoothly and responsively as possible for you.
We truly appreciate you taking the time to share your experience. Your feedback is important to us.
Mary - Swann Team
An extremely patient and supportive…
An extremely patient and supportive customer support department. Always in contact with a human. Eventually a direct phone call with our customer service agent solved the problem. Same contact all through the process. Cant recommend more highly, our equipment was over 10 years old.
17 March 2026
Unprompted review
Reply from Swann Security
Hi Terry,
Thank you for sharing your experience. We’re delighted to hear that our customer support team could provide patient guidance throughout the entire process and stay in contact with you every step of the way.
It’s wonderful to know that a direct phone call helped resolve your issue and that you had consistent support throughout. We’re especially glad that even with equipment over 10 years old, we could provide the help you needed.
Your kind words mean a lot to us, and we truly appreciate you taking the time to recommend our service. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Customer service is lacking .To much…
Customer service is lacking .To much hassle to contact you
25 February 2026
Reply from Swann Security
Hello Dale,
Thank you for sharing your feedback with us. We’re really sorry to hear that you’ve had a frustrating experience trying to reach us. We understand how important it is to get timely support, and we sincerely apologize if our service has made things feel more difficult than they should be.
We truly appreciate you bringing this to our attention, and we’d really like the opportunity to make things right. We’ll be reaching out to you via email shortly so we can gather a few more details and work with you toward the best possible resolution.
We’re committed to improving your experience and ensuring your concern is handled properly.
Thank you for your patience, and we look forward to assisting you further. Your feedback is truly appreciated.
Mary - Swann Team
requested return item & full credit a…
requested return item & full credit a week ago still waiting a response!!
4 March 2026
Reply from Swann Security
Hi Adam,
Thank you for bringing this to our attention and for sharing your feedback. We’re truly sorry for the delay you’ve experienced. It’s completely understandable how frustrating it must be to be waiting this long for a response.
We’ve taken a look on our end, and at the moment, we’re unable to locate any previous request regarding a return or refund aside from your order follow-up email. That said, it’s possible that something didn’t come through properly, and we definitely want to get this sorted out for you as quickly as possible.
If you happen to have a support ticket number or any confirmation of your earlier request, could you please share it with us? That will help us track things down more efficiently, but no worries at all if you don’t have it. We’ll still do our best to assist.
In the meantime, we’ll also be reaching out to you directly via email to gather a few more details and make sure we can move forward with the best possible resolution for you. We truly appreciate your patience, and we’re here to help every step of the way.
Your feedback is truly appreciated.
Mary - Swann Team
Since the Swann upgrade I have to…
Since the Swann upgrade I have to reboot the camera every two days and the cameras keep flashing blue and red have contacted Swann twice and have just been ignored
17 March 2026
Unprompted review
Reply from Swann Security
Hi Debra,
Thank you for bringing this to our attention and for sharing your experience. Having to reboot your camera every couple of days and seeing the flashing blue and red lights is definitely not the experience we want you to have and we’re sorry for the inconvenience this has caused you.
We also sincerely apologize if it felt like your previous contacts were ignored. That’s never our intention. We understand how important it is to get timely support, especially when it comes to your security system.
Regarding your email, we’re very sorry for the delay in getting back to you. Our usual response timeframe is within 24–48 hours, and we appreciate your patience while we work through all requests as quickly as possible.
Please know that your case is important to us. We’ll be reaching out to you via email shortly with step-by-step guidance and possible solutions to help resolve the issue. We’ll also continue to monitor your ticket closely to make sure you’re supported all the way through until everything is working as it should.
Thank you again for your patience and for giving us the opportunity to make this right. Your feedback is truly appreciated.
Mary - Swann Team
Reply from Swann Security
Hi Luke,
Thank you for your wonderful feedback. We’re really glad to hear that you’re enjoying the system and found it very easy to use. It’s great to know that the quality met your expectations. Your support and satisfaction mean a lot to our team.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Reply from Swann Security
Hi Rafael,
Thank you for your feedback. We’re delighted to hear that you found the product to be excellent and great value for the price. It’s always rewarding to know that our products meet expectations in both quality and affordability. Your support and feedback truly mean a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Not recording anymore
Very good when I first installed it worked perfectly about 5 months ago it stopped recording
14 March 2026
Unprompted review
Reply from Swann Security
Hi Simon,
Thank you for sharing your experience. We’re glad to hear that the system worked perfectly when you first installed it, but we’re sorry to learn that it stopped recording after about five months. We understand how important reliable recording is for your security system, and we appreciate you bringing this to our attention.
We’d appreciate the opportunity to assist you and help determine what may be causing the recording issue. Kindly contact us directly at tech@swann.com, and we’ll be happy to help troubleshoot the issue with you.
Your feedback is truly appreciated.
Mary – Swann Team
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