I have a number of MaxRanger solar powered cameras. They are excellent - when I have power. I bought a separate Swann solar panel for each that I could align to the sun and ensure my batteries were to... See more
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The clarity on these cameras is very good. The playback freezes or sometimes a live feed just cuts off. Overall, I can go to my main system instead of my phone to see what I need to. SO It's a minor i... See more
Company replied
Good advice and product seems to work well. Only disappointment was delay in responses to enquiries ... clearly in a different time zone to UK, so often response would come back a day later.
Company replied
Swann camera systems have worked out great for us so far. My only complaint is that certain accessories have been frequently out of stock.
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Company details
- #10 of 10 best companies in Electronics Company
- #2 of 2 best companies in Security Equipment Store
About Swann Security
Written by the company
Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.
Swann has always been a leader. From humble beginnings in the basement of David Swann’s family home in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.
Swann remains at the forefront of innovative surveillance and monitoring technology with recent new product developments including truly wire-free HD cameras and doorbells, state-of-the-art professional-quality CCTV video surveillance recording systems and cameras, including the latest 12 Megapixel Mega HD, 4K Ultra HD, 2K Super HD, and 1080p Full HD systems with True Detect heat and motion-sensing technology. There's cameras with motion sensors to trigger controllable flashing lights, spotlights, sirens, mobile alerts and more. The Swann range is designed with a goal to make the latest security solutions accessible, affordable and easy to use. The company’s products are available through some of the largest retailers in the world including - Best Buy, Sam’s Club, Lowes, Amazon, Screwfix, Costco Wholesale, Bunnings Warehouse, JB Hi-Fi, Harvey Norman and many more.
Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. Swann’s commitment is to always deliver security made smarter.
Contact info
Australia
- 03 6417 5347
- swann.com
3.9
Great
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Me is very happy for use SWANN Security…
Me is very happy for use SWANN Security sytem me have 3 systems and secure home very good quality for less cash
1 May 2026
Reply from Swann Security
Hello Zbigniew,
Thank you for your kind feedback. We’re truly delighted to hear that you’re happy with your Swann Security Systems and that you now have three systems helping keep your home secure. It’s wonderful to know that you’re satisfied with the quality, performance, and value for money our products provide.
If you ever need any assistance or have questions in the future, please feel free to reach out to us anytime. We’re always happy to help.
Your feedback is truly appreciated.
Mary - Swann Team
Reply from Swann Security
Hi Lee,
Thank you for your feedback. We’re so pleased to hear that everything is working great for you.
It’s always wonderful to know our products are meeting expectations and providing a positive experience. We truly appreciate your support and thank you for choosing Swann.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Good service and good support/help over…
Good service and good support/help over the phone! Was very helpful and patient with me.
30 April 2026
Reply from Swann Security
Hello Sam,
Thank you for sharing your wonderful feedback. We’re delighted to hear that you received helpful and supportive service over the phone.
Our team always aims to provide clear guidance and patient assistance, so it’s wonderful to know you felt supported throughout the process. Your kind words truly mean a lot to us, and we’ll be sure to share your feedback with the team member who assisted you.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Why are you sending me a survey when no…
Why are you sending me a survey when no one has reached out to help me?
At this point, I’ve got the cameras packed into the same shipping box and I’m just going to send them back to you and go through Visa to get my money back.
Maybe you send a survey when you arbitrarily closed my ticket? Weird.
30 April 2026
Reply from Swann Security
Hi Victoria,
Thank you for sharing your feedback. We completely understand why you’re upset, especially after already spending so much time trying to get these cameras working and then having your return ticket unexpectedly closed.
After reviewing the situation, it appears the original ticket may have been automatically closed by the system because the email address was not verified in time. Once that happens, the survey email is automatically triggered as part of the closure process. We sincerely apologize for the confusion and frustration this created, particularly when you were already trying to resolve a compatibility issue.
We also understand how exhausting it is to repeatedly explain the same issue, especially after being advised that these cameras would work with your existing AllSecure4K wireless system. From what you’ve described, it’s clear the pairing process has not been straightforward, and we’re sorry this has left you feeling unsupported.
We’d really appreciate the opportunity to make this right and work toward the best possible resolution for you, whether that’s troubleshooting the compatibility concern further or assisting with the return process. We’ll be reaching out directly to your email shortly so we can gather the details we still need without making you start over from scratch again.
Please also check both your inbox and spam/junk folders in case our message is filtered there.
Again, we sincerely apologize for the experience and appreciate you bringing this to our attention. Your feedback is truly appreciated.
Mary - Swann Team
Called for tech assistance
Called for tech assistance, phone call advised to send an email, took 1 week for response. Absolutely awful customer service. Find me any customer that needs help a week after calling for tech support and I’ll buy into your bullshit. Just say you’re collapsing as a company without saying it. Never again will I buy a Swann product. Eat shit.
30 April 2026
Reply from Swann Security
Hi Chad,
Thank you for sharing your experience. We’re truly sorry for the delay and frustration you experienced while trying to get technical support. Waiting a week for a response after reaching out for assistance is absolutely not the level of service we want to provide to you or any of our customers, and we completely understand why this has left you feeling disappointed and upset.
We genuinely appreciate you taking the time to share this feedback. We’d really value the opportunity to make this right and work with you toward the best possible resolution. We will be sending you an email shortly to gather more details and assist you further towards the best possible resolution. Please kindly check your inbox, including your spam or junk folder, just in case.
Again, we sincerely apologize for your experience and appreciate the chance to assist you further. Your feedback is important to us.
Mary - Swann Team
Customer service just UNAVAILABLE !!
Customer service just UNAVAILABLE !!! It’s infuriating to pay close to $1000 for something and not be able to get help without paying for it. It took over 10 days for an email to be answered. TEN !! Absurd. Great product but would concern better if the consumer had some help with issues.
I ended up purchasing a new system for $800 only to have to send it back because it was a monitor issue in the end. We are not all electronic geeks.
29 April 2026
Reply from Swann Security
Hi Carolyn,
Thank you for sharing your feedback. We completely understand how upsetting it is to invest close to $1,000 in a product and then struggle to get timely support, especially when you’re simply trying to get things resolved and working as expected. A 10-day wait for a response is not the experience we aim to provide, and we sincerely apologize for the delay and the inconvenience it created for you.
We can confirm that there is an active ticket linked to your refund request, and we’ve already sent a response following your initial email along with the return instructions a day after. Refunds are generally processed within 7–14 business days once the returned item has been received and inspected at our warehouse.
We also sent an additional update on May 9 that may have been missed. We understand how easily important emails can end up in spam or junk folders, and we’re sorry for any confusion this may have added.
We really do appreciate your patience throughout this process. If there’s anything that still needs clarification or if you haven’t been able to locate our emails, we kindly ask that you reply directly to the existing email thread so we can assist you without further delay. We’re here to help get this resolved for you as quickly as possible.
Your feedback is truly appreciated.
Mary - Swann Team
Unhelpful Customer Services Team (but great cameras in the end)
*Update* - Managed to source the system we were after and the system works wonderfully on our rural property. Easy to install, the range is as described, the solar panels charge the cameras well and the picture quality is great.
Contacted Swann as I am in New Zealand and wish to purchase their MaxTrack system, however JBHiFi have removed it from their website, no-where else in NZ stocks it and the Australian suppliers do not ship to NZ.
I was told to go to Bunnings - they do not stock this system so I replied stating this, the reply to this was again telling me to go to Bunnings. I replied again saying they do not stock it. Was then told to go to JBHiFi, to which I referred them to my initial email stating they do not have this on their website. I then received another exceptionally unhelpful email stating that they don't control supplier websites (what??).
All in all a very frustrating and unhelpful experience and it looks like we will be purchasing another brand because there is no logical answer to enable purchasing it.
13 May 2026
Unprompted review
Reply from Swann Security
Hi Kim,
Thank you for sharing your experience. We completely understand how confusing and disappointing it must have been to receive conflicting guidance, especially after you’ve already made the effort to check JB Hi-Fi and Bunnings and confirmed that the MaxTrack system isn’t available there. That kind of back-and-forth isn’t the experience we want anyone to have when they’re simply trying to purchase a product.
To clarify, we don’t have direct shipping from our side into New Zealand, as we don’t operate a dedicated local warehouse there. Because of that, availability is handled through regional retail partners, and unfortunately stock levels and listings can vary between them, which is outside of our control.
We’re genuinely sorry again that you were directed to options that didn’t help in your situation. That shouldn’t have left you feeling stuck or unheard.
If you’re still considering the system, it may be worth checking other electronics retailers in New Zealand, as some do occasionally carry or source our products. We know that’s not an ideal answer, and we understand why you’re feeling let down.
We really appreciate you bringing this to our attention, and we’ll be sharing your feedback with the team so we can improve how we guide customers in similar situations moving forward. If there’s anything else we can try to assist with, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
My cameras were stolen from my porch.
25 April 2026
Reply from Swann Security
Hi Paul,
Thank you for bringing this to our attention and for sharing your feedback. We’re truly sorry to hear that your cameras were stolen. We understand how upsetting this situation must be, especially when your security equipment was meant to help protect your home and give you peace of mind.
We’d really appreciate the opportunity to help and work with you toward the best possible resolution. We will be reaching out to your email shortly so we can gather more details about the incident and provide the best assistance we can.
Please know that we value your trust and are here to support you throughout this process. Your feedback is truly appreciated.
Mary - Swann Team
So far the best wireless solar camera I…
So far the best wireless solar camera I bought. The range coverage is outstanding.
I think this company should explore outdoor based range extenders which the hub/base station & and the camera can connect to. Which will again increase the already long range to a longer range coverage.
11 April 2026
Reply from Swann Security
Hi Alex,
Thank you for sharing your experience. We’re thrilled to hear that your wireless solar camera has been the best one you’ve purchased so far and that the range coverage has impressed you.
We also truly appreciate your thoughtful suggestion regarding outdoor-based range extenders. Feedback like this is incredibly valuable, and we can certainly see how extending the connection range even further could benefit customers with larger outdoor spaces or more challenging setups. We’ll be sure to share your idea with our product development team for consideration.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Good helpful and straight forward…
Good helpful and straight forward answers to questions. Knowledgeable. Fast response time and timely shipping.
28 April 2026
Reply from Swann Security
Hi Forrest,
Thank you for your kind feedback. We’re so pleased to hear that you found our team knowledgeable, helpful, and straightforward in answering your questions. It’s also great to know that you were happy with our fast response times and timely shipping experience.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Equipment is fairly good quality but…
Equipment is fairly good quality but when you have trouble it is almost impossible to get support unless you pay extra for it.
27 April 2026
Reply from Swann Security
Hi Glenn,
Thank you for sharing your feedback. We’re truly sorry to hear about the difficulty you faced when trying to get support, and we completely understand how frustrating that can be, especially when you need assistance the most.
While we’re glad to hear that you found the equipment to be of fairly good quality, we sincerely apologize that our support experience did not meet your expectations. Phone support is currently funded and managed through regional head offices and partner distributors, and at this time the USA branch has not yet established a dedicated regional technical support phone line.
That said, we want to reassure you that support has not been removed. Customers in every region can still reach us through our available support channels, and our team remains committed to helping wherever we can. Due to current staffing limitations, these channels allow us to continue supporting customers worldwide as effectively as possible.
We truly appreciate your patience, understanding, and honest feedback. Comments like yours help us recognize where we need to improve, and we’re sorry again for the inconvenience this has caused. If you still require assistance, please don’t hesitate to reach out at tech@swann.com. We’re here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Good dependable camera
26 April 2026
Reply from Swann Security
Hi Chris,
Thank you for sharing your feedback. We’re so pleased to hear that you found the camera to be good and dependable. Knowing that our product is providing the reliability and peace of mind you were looking for truly means a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Swann Lies
Your website states that this camera is compatible with the 5860 DVR. That is a lie. It is absolutely NOT compatible. I spent three days trying to get the motion detection working but never could get it to work. Finally, I ordered another Swann camera from Amazon (that had accurate reviews and information) that worked as soon as I connected it. I have requested a refund but have been completely ignored. You should be ashamed of lying to your customers and your extremely poor customer service.
25 April 2026
Reply from Swann Security
Hi Mark,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration and disappointment this situation has caused, especially after spending several days trying to get the motion detection working properly. We completely understand how upsetting this must have been, particularly when you were expecting the camera to work seamlessly with your DVR system.
We’d like to sincerely reassure you that the camera you purchased is compatible with the DVR-5680RU. We also sent a follow-up email last May 5 requesting a few additional details so we could better investigate the issue and assist you further. It’s possible that our message may have landed in your spam or junk folder, so we kindly ask that you check there as well.
Please know that our intention is never to leave our customers feeling ignored or unsupported. If the unit is not functioning as expected, we are absolutely willing to work with you toward the best possible resolution, whether that means troubleshooting further, arranging a return and refund, or helping you find a more suitable option.
We truly appreciate your patience and feedback, and we hope to have the opportunity to make this right for you.
Mary - Swann Team
Support experience is poor
Purchased a house with an existing Swann security camera system.
I contacted support via telephone as cannot pair my device to the system as previous owner did not unpair it.
Told me to send email with details so they can fix this.
I did this and then they emailed back asking that I pay for a subscription which I arranged.
Swann then sent a further email asking for a statutory declaration.
Absolute joke of a company! Why not just ask for that in first place?!!!!
6 May 2026
Unprompted review
Reply from Swann Security
Hello Brooksy,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration and inconvenience you encountered while trying to regain access to the existing Swann security system in your new home. We completely understand how upsetting it must have been to go through multiple steps and requests, especially when you were expecting a much smoother process from the beginning.
We always aim to make the support experience as hassle-free and straightforward as possible, and this is certainly not the experience we want for you or any of our customers. We sincerely apologize for the confusion caused by the additional requirements and for not clearly outlining everything earlier in the process.
The security verification steps, including subscription confirmation and statutory declaration requests, are in place to help protect ownership and prevent unauthorized access to devices. However, we understand that the way this was communicated left you feeling frustrated, and we appreciate you bringing this to our attention.
We’d truly value the opportunity to look into this further and better understand what happened so we can assist properly and improve the experience moving forward. We will be reaching out to you in a separate email shortly to gather more details and work toward a resolution with you directly. We appreciate your patience and the chance to make this right.
Your feedback is truly appreciated.
Mary - Swann Team
Needed help
6 May 2026
Unprompted review
Reply from Swann Security
Hi Sterling,
Thank you for sharing your feedback. We appreciate you reaching out when you needed assistance.
We're glad our support team was able to help you and provide the guidance you needed. Delivering helpful and reliable support is important to us, and it's always encouraging to hear when we've been able to assist our customers.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
useless
useless. don't bother wasting your time with swann. So keen to take money and then show you the middle finger. Brought 2 lots of 3 wireless cameras. I paid £500 for them. 4 of them wouldn't charge so i emailed them and also tried to call but got no help. finaly after 3 days i got a reply and saying they don;t do solar panels to my cameras even though they sell the cameras. They said to try the brackets which cost be £25 each. guess what still nothing. Don't waste your money or time on this company
18 March 2026
Reply from Swann Security
Hi Joanne,
Thank you for sharing your experience. We’re truly sorry to hear about the issues you’ve encountered with your wireless cameras and the frustration this has caused. We understand how disappointing it must be, especially after making a significant purchase and not receiving the level of performance or support you expected.
We sincerely apologize for the delay in your recent order and for any confusion regarding compatible accessories. This is not the experience we aim to provide, and we regret that we fell short in this instance.
We also understand your concerns regarding the additional purchases that did not resolve the issue, and we’re very sorry for the inconvenience this has caused. Please know that we are taking this seriously and would like the opportunity to make things right for you.
We will be reaching out via email to assist further and work toward a resolution, whichever is most suitable for you.
We truly appreciate your patience and thank you again for bringing this to our attention. Your feedback is important to us.
Mary - Swann Team
I have six of your cameras on my system…
I have six of your cameras on my system now, of 4 different kinds, and was happy until I bought a EVO from you, this is a Turkey. Combining motion and person on a % is a stupid idea and renders this device useless for external use in all but the most benign of applications because it is not possible to mask vegetation moving in the wind unless it is within about 5 feet because the effective range , (after masking), is reduced to that distance as the % has to be reduced to less than 40. I have had to re-task this camera as a low level porch camera, so low it can be grabbed hold of and nobbled.
The design of this camera is flawed, I am very disappointed.
18 April 2026
Reply from Swann Security
Hi Julian,
Thank you for sharing your detailed feedback. We’re really sorry to hear about your experience with the EVO camera, especially after having a positive experience with your other cameras.
We understand how frustrating it must be to find that the motion and person detection settings aren’t performing as expected, particularly for outdoor use. Your point about vegetation triggering motion and the limitations this creates when adjusting sensitivity is completely valid, and we appreciate you explaining the situation so clearly. It’s disappointing to hear that this has affected how and where you’re able to use the camera.
We regret that the EVO hasn’t met your expectations and that you’ve had to reposition it to a less suitable location. That’s certainly not the experience we want for our customers, especially those who have trusted our products across multiple setups.
Your feedback is incredibly important to us, and we’ll be sure to share this with our product team as it highlights a real-world use case where improvements are needed. In the meantime, we’d like the opportunity to assist you further and explore whether there are any settings adjustments or alternative solutions that could improve performance for your setup.
Please feel free to reach out to us at tech@swann.com so we can take a closer look and help find a resolution that works for you. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Took my money n haven’t received…
Took my money n haven’t received anything I ordered April 14th it’s now may 1st
14 April 2026
Reply from Swann Security
Hi Lyndon,
Thank you for your feedback. We’re really sorry to hear how frustrating this situation has been, especially with the delay since your order on April 14th. We completely understand your concern about not receiving your item, and we sincerely apologize for the inconvenience caused.
Upon checking with our team, it appears that the parcel was not collected and is now on its way back to our warehouse. We previously sent an email to discuss how you’d like to proceed, including the option to arrange a second delivery attempt, but it seems we haven’t received a response yet.
We truly want to help resolve this for you as quickly as possible. We’ll be reaching out to your email again shortly so we can confirm your preferred next steps, whether that’s reshipping the item or exploring another suitable solution.
We appreciate your patience and the opportunity to make this right. Please keep an eye on your inbox, and we’ll work closely with you to get this sorted.
Your feedback is truly appreciated.
Mary - Swann Team
Product quality is unacceptable
Went to hook up a cable to the camera and the connector broke in my hand befor even securing it down. Support is a joke unless you have a paid subscription. No telling what kind of hoops I'll have to jump through to get a piece of faulty equipment returned (and there is no repairing the part as it broke at a press in place fitting).
4 March 2026
Reply from Swann Security
Hi Robert,
Thank you for sharing your experience. We’re truly sorry to hear about the issue you encountered with the camera connector, especially since it broke before you were even able to secure it. We completely understand how frustrating that must have been, and we sincerely apologize for the inconvenience this has caused.
We’re also very sorry to hear that your interaction with our support team left you feeling disappointed. That’s not the experience we want for any of our customers. While phone support availability can vary by region and is managed by local offices or distributors, we want to reassure you that support has not been removed. All customers still have access to our online support channels, which allow us to continue assisting customers globally despite current staffing limitations. We also apologize if you attempted to reach us over the weekend, when our support availability is more limited.
We truly want to make this right for you. We’d appreciate the opportunity to work with you toward the best possible resolution, whether that means arranging a replacement or guiding you through the next steps for your faulty unit. We’ll be reaching out to you via email shortly so we can gather a few more details and assist you further.
Thank you again for bringing this to our attention. We genuinely appreciate your patience and the opportunity to help resolve this matter.
Mary - Swann Team
I responded to the email highlighting…
I responded to the email highlighting special seasonal reductions.
So been happy with the DVR product. I choosed to purchase the swann over the dual band ring on grounds of integration.
So purchased directly only to find that had to wait a week.I installed it
Had a couple of goes before it worked. Only to find out it's single band WiFi but it works & integrates into the remote monitoring well
Went to buy another for the rear door so checked Amazon & it's was £20 & next day disappointed.will not trust email offers of false representation.
8 April 2026
Reply from Swann Security
Hi Howard,
Thank you for sharing your experience. We’re really sorry to hear about the disappointment this has caused, especially after choosing our system for its integration and taking the time to get everything set up.
We’re glad to know that your DVR product is working well for you overall, but we completely understand how frustrating it must have been to wait for delivery, go through multiple setup attempts, and then later find a price difference elsewhere. We also understand how that can make our email promotions feel misleading, and we sincerely apologize for that impression.
While pricing and promotions from other retailers, such as Amazon are outside of our control, we truly regret that this has impacted your trust in our offers. Our intention is always to provide clear and valuable deals directly to our customers, and your feedback highlights where we need to do better in setting expectations.
We genuinely appreciate you bringing this to our attention. If you have any questions about current or upcoming promotions, or if there’s anything we can assist you with regarding your setup, please don’t hesitate to reach out. We’re here to help and want to make your experience a better one moving forward.
Your feedback is truly appreciated.
Mary - Swann Team
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