Swaledale ButchersReviews 

215
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the meat, highlighting its freshness, taste, and the wide range of products available, including cuts not easily found elsewhere. Many appreciate the well-butchered items and the overall high standards maintained by the company. The delivery service is frequently noted for being reliable, prompt, and well-packaged, ensuring products arrive cold and fresh. However, some people mentioned issues with certain products, such as pork chops having a strong boar taint or merguez sausages not meeting expectations. A few reviewers also experienced problems with delivery, including packages being left in the wrong place or delays due to the courier, and in rare cases, received spoiled or hot meat.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the excellent cuts of beef, sausages,... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of meat, with many... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its promptness, efficiency, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process efficient and easy,... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good range of products- often cuts not easily found in supermarkets of even butchers. The quality of the meat is excellent. The website is easy to navigate. I appreciate the cooking tips and enjoy re... See more

Company replied

Rated 5 out of 5 stars

What sets a company apart is how the deal with customer issues. Swaledale have amazing and flavoursome meats and they combine those with excellent and speedy customer service! Please keep up these ext... See more

Company replied

Rated 5 out of 5 stars

I use Swaledale Butchers whenever I can. Their customer service is second to none. Thank you Dawn. The meat is of course excellent quality too and delivery service and packaging excellent.

Company replied

Rated 5 out of 5 stars

High quality of grass fed beef with an excellent range to choose from. Delivered in a cool box with ice and on time. Tasty recipes for each type of meat is a welcomed bonus. Great online butchers, def... See more

Company replied


Company details

  1. Butcher Shop

Written by the company

Whole-carcass artisan butchers supplying the finest meat from the heart of the Yorkshire Dales to top restaurants in London, Leeds, and Manchester. Always Fresh, Never Frozen® - proudly recognised as one of the best online butchers in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

215 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(215)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High quality

Reliable delivery, high quality produce.
My diet is 90% meat, so quality matters to me.

Its not cheap, but it is comparable to other similar sites (many of which are actually frozen vendors)

25 February 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Simon! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Great quality

All good, just minimum delivery amount should be less than 70, could be 50 mininum atleast, apart from that quality is fantastic.

24 February 2025
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Reply from Swaledale Butchers

Thanks so much for sharing your thoughts, Nedas! We really appreciate your feedback. Regarding your comment on the minimum order value, our business model wouldn’t be sustainable with a lower MOV.

Rated 5 out of 5 stars

Delicious quality meats

Delicious quality meats. Well packaged & excellent quality.

24 February 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Gina! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Wonderful meat wonderful service.

As always the quality of the meat is excellent and delivery by DPD is always great with informative updates on delivery times.

25 February 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Kevin! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Exceptional quality and value

As always the product is exceptional and high quality. We buy from them because they are consistently high quality and their prices are reasonable. It arrives frsh and freezes well. Highly recommended

24 February 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Jim! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Outstanding Quality Meat

Nice easy to navigate website with a great choice of products, delivery was on a date I wanted and the quality of the goods I ordered so has been outstanding would definitely recommend

24 February 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Mike! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Meat was very high quality

Meat was very high quality . Rich in fat and marbling. Delivered on time . Fresh not frozen will be ordering again thank you .

24 February 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Adam! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Hands down the best meat we've eaten

Hands down the best meat we've eaten. We have tried plenty but we have now found our forever meat supplier. The all of the pork is out of this world delicious, the beef joints are full of flavour and so tender, you can literally taste the love put into these animals, we have a list of items yet to try and we've never been so excited to try something. 100% recommended.

24 February 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Robyn! We’re delighted to hear your feedback.

Rated 1 out of 5 stars

Very misleading product description.

The description on my order said "Valentine's Sharing rump steak with chimichurri & beef fat chips" The picture used for the product showed the chips. I did not received the chips but did received a very small tub of fat to cook chips in. Too small to cook the chips shown in the picture.
Complained to customer services. Told I should have read he product details more carefully. No apology about the very misleading description . Second email about this did not receive a response.
I like the products that Swaledale sell and have always been pleased with them. First time I have had to contact their customer services. Very disappointing response. Clearly if I purchase an offer again I will need to be very careful about believing their description. I also think this was a misleading trade description.

15 February 2025
Unprompted review
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Reply from Swaledale Butchers

Thank you for taking the time to leave your review. I’m sorry to hear that you were disappointed with your experience and that our response didn’t meet your expectations.

To clarify, the product description stated that the pack included 600g sharing rump steak, 75ml chimichurri, and 100g rendered beef fat - with the beef fat intended for cooking chips at home, as suggested in our cooking advice. The image on the product page was intended to showcase the end result, rather than indicate that pre-prepared chips were included. However, I appreciate that this may not have been as clear as it could have been for some customers, and we will review how we present this in the future.

I also regret that your second email didn’t receive a response - that was not our intention, and I apologise if you felt your concerns weren’t fully acknowledged. We always aim to provide helpful and constructive customer service, and I’m sorry if our initial response didn’t come across that way.

We value your support and your feedback, and I hope that despite this experience, you’ll continue to enjoy our products in the future. If there’s anything else I can assist with, please do let me know.

Rated 5 out of 5 stars

Always top quality meat

Always top quality meat. Love the recipe ideas and guidelines of the best ways to cook the product. Delivered when it should be. Have purchased a variety such as pork belly, lamb neck fillet, sausages and chicken breasts. Thoroughly recommend

28 January 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Jules! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Very efficient and helpful staff if my…

Very efficient and helpful staff if my order needs amending. Wonderful quality and range of meat products and always wrapped so thoroughly to keep it chilled until it arrives at my house. And it’s all regenerative farming so healthy and so good for the environment especially all the rare breeds they use. I just wish they made herby chicken burgers!

27 January 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Charmian! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Butcher

What can I say the meat you supply is of the highest quality,
Many thanks

27 January 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Neil! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Top-quality meat every time!

Top-quality meat every time!

27 January 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Lisa! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Good company

Good turnround time from order to delivery. Very good quality meat.

28 January 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Robert! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Really lovely meat!

Really lovely meat
We won’t be using a supermarket for meat anymore.

27 January 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Jayne! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Good responsive customer service

Good responsive customer service, great value and great meat.

27 January 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Roland! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Very good butchers

17 January 2025
Unprompted review
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, George! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Excellent Produce

Excellent Produce. Unbeatable. Great service and delivery.

27 December 2024
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Johnny! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Every item delicious.

Delivered at stated time.
Well packed.
Good quality

27 December 2024
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, ENDERBY! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Meat was superb quality

Meat was superb quality. Service was excellent. I was worried my order wouldn't be delivered on time so emailed and got a response within the hour Delivery arrived as scheduled. Will be a returning customer.

27 December 2024
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Sharon! We’re delighted to hear your feedback.

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