Swaledale ButchersReviews 

215
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the meat, highlighting its freshness, taste, and the wide range of products available, including cuts not easily found elsewhere. Many appreciate the well-butchered items and the overall high standards maintained by the company. The delivery service is frequently noted for being reliable, prompt, and well-packaged, ensuring products arrive cold and fresh. However, some people mentioned issues with certain products, such as pork chops having a strong boar taint or merguez sausages not meeting expectations. A few reviewers also experienced problems with delivery, including packages being left in the wrong place or delays due to the courier, and in rare cases, received spoiled or hot meat.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the excellent cuts of beef, sausages,... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of meat, with many... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its promptness, efficiency, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process efficient and easy,... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good range of products- often cuts not easily found in supermarkets of even butchers. The quality of the meat is excellent. The website is easy to navigate. I appreciate the cooking tips and enjoy re... See more

Company replied

Rated 5 out of 5 stars

What sets a company apart is how the deal with customer issues. Swaledale have amazing and flavoursome meats and they combine those with excellent and speedy customer service! Please keep up these ext... See more

Company replied

Rated 5 out of 5 stars

I use Swaledale Butchers whenever I can. Their customer service is second to none. Thank you Dawn. The meat is of course excellent quality too and delivery service and packaging excellent.

Company replied

Rated 5 out of 5 stars

High quality of grass fed beef with an excellent range to choose from. Delivered in a cool box with ice and on time. Tasty recipes for each type of meat is a welcomed bonus. Great online butchers, def... See more

Company replied


Company details

  1. Butcher Shop

Written by the company

Whole-carcass artisan butchers supplying the finest meat from the heart of the Yorkshire Dales to top restaurants in London, Leeds, and Manchester. Always Fresh, Never Frozen® - proudly recognised as one of the best online butchers in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

215 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(215)

92 reviews in the last 12 months

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Rated 4 out of 5 stars

The product is great,

The product is great,

24 September 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Shaun! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Always great produce

Always great produce. As a chef I've used Swaledale in restaurants previously so it's great to be able to get the same at home. Massive product variety too

26 August 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Simon! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Good meat

Good meat, great taste, good packaging

26 August 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Martin! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Stunning quality - worth every penny.

Ordered a porchetta and a cote de bouef. We had the porchetta and quality of meat and pork sausage stuffing was stunning. Worth every penny. Best pork I’ve ever had. Delivery was also slick and meat was packaged very well and sustainably. I will be back.

17 August 2025
Unprompted review
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Tim! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

I have had three different orders so…

I have had three different orders so far and cannot fault the delivery service or the quality of the meat.
Everything was fresh and I was able to freeze items not used on the day.
I will shortly be placing another order and will continue to do so. Last order number: 91057.

28 July 2025
Unprompted review
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Brisket to die for

The order arrived well packaged and was delivered in line with the timescales given.

Having previously sought out grain fed brisket i thought id take a chance on this grass fed one based on the description. I can honestly say its been the best brisket ive smoked. Did an overnight smoke for 9 hours, last few hours wrapped in butcher paper with some of the fat i rendered down from a slight trim and then rested in towels and a coolbox for 3 hours. Results were unbelievabley good it was juicy, tender lovely bend and smoke ring. This will be my goto brisket of choice from now on.

Also ordered some merquez sausages, have to say they werent proper merquez imho, but were a damned fine sausage nonetheless.

28 July 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Dyfed! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Great meat, good service

Great meat. Good service.

25 July 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Andrea! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Tremendous butcher.

Tremendous mutton probably the best calf’s liver I’ve ever had.

28 July 2025
Unprompted review
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, David! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Most excellent

Most excellent

25 June 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Adrian! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Great

Great, never had problem

25 June 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Stephen! We’re delighted to hear your feedback.

Rated 5 out of 5 stars
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Wayne! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Tasty bacon and sausages

Tasty bacon and sausages , made for a perfect breakfast. Mince cooked beautifully, just the right amount of fat . Highly recommend swaledale butchers . Packaged with care and delivered cold .

25 June 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Sue! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Great service, great meat.

The meat that I order was delivered on my required date. Have not eaten it all yet but that which we have has been very good, plenty of flavour and tender. Good choice of meats, including some cuts that I have not experienced before and all reasonably priced.

24 June 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Arty! We’re delighted to hear your feedback.

Rated 1 out of 5 stars

Don't know, wasn't safe to eat.

Can't comment on the quality of the meat. It was sent Friday and not arrived by Sunday afternoon. So this is more a 1 star review of DPD. But Swaledale have no phone number for customer support,
Update: Swaledale have refunded. Have re-ordered.

29 June 2025
Unprompted review
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Reply from Swaledale Butchers

Hi Peter,

Thank you for your feedback, and we’re sorry to hear there was a delay with your delivery. Whilst DPD is responsible for fulfilment, we understand how frustrating it can be - especially when you're left uncertain about the condition of your order.

As noted in our FAQs, our insulated packaging is designed to keep your order in optimal condition for over 48 hours from the time it leaves Swaledale HQ. In the rare event that the quality is compromised, we’ll always make it right - which we were happy to do in this case.

We're pleased you’ve chosen to re-order, and while this was clearly a service issue rather than a product one, we’re grateful for the chance to put things right.

For future reference, we handle all customer service via email to ensure we can track and resolve issues as efficiently as possible.

Best wishes,
The Swaledale Team

Rated 5 out of 5 stars

The meat is always top quality

The meat is always top quality, and it’s always delivered swiftly and well packaged.

28 May 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, John! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Fantastic quality

Fantastic quality meat and excellent customer service.

28 May 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Elaine! We’re delighted to hear your feedback.

Rated 4 out of 5 stars

Lamb chops had a lot of waste

Lamb chops had a lot of waste, bone and gristle although the little bit in-between was tender.

28 May 2025
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Reply from Swaledale Butchers

Thanks for your feedback — we’re glad you enjoyed the tenderness of the meat itself. Lamb chops are a naturally bone-in cut, and whilst that structure contributes greatly to flavour during cooking, we understand it can feel like there’s less yield. That said, we’ll pass this on to our butchery team for review — and if ever in doubt, we’re happy to recommend alternative cuts with a higher meat-to-bone ratio.

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